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February 2024 by Susie G
It was just what you would expect from a fast food restaurant.
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February 2024 by Jessica Lawyer
Upon arrival there was a couple standing in front of the counter seemed to be awaiting service, then switched to the credit kiosk to order ..(the other kiosk was down) they was having trouble placing an order on it so they decided to try to get help from one of the three people being behind the counter with no luck they walked away.After noticing everything, I hesitantly ordered for me and my whole family, again needing assistance and was ignored upon asking. Patently waiting a female finally looked back when I asked again if they could just take cash and was extremely rude with one word...NO!! I was shocked to hear so so I asked again..and then she said well, yeah but it'll be a while..With people waiting behind me I quickly finish my order to hurry up and carry on as there was a family awaiting the kiosk because it was the only option. Upon receiving the food it was nothing but seriousl disappointment.I after trying to sit through it with my kids walked up and asked who the manger was and a woman replied with "me" in a shout and walked away.Seriously was just terrible, I wouldn't recommend going there at all.
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February 2024 by Annabelle Niccum
Been sitting in the drive through for almost 20 mins. Got only 2 meals and the order behind got more than we did and they had to come get our receipt because they did not remember our order. Will not be coming here again unless it's for shakes. Terrible service.
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January 2024 by Cynthia Knorr
Driving thru on way to Springfield the burger n fries excellent. Lady very cordial also!!
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January 2024 by Jim Turner
This Steak n Shake was automated. There was no personal attention, only 3 team members on site. The food was not the same.
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December 2023 by Catrina Brunk
Everything was self serve. You placed your own order on a kiosk (which it asked for a tip) got your own drinks/condiments and whatever and then they called your name when your order was ready and you walked up to the counter to pick up your own food. It really wasn’t the sit down establishment I remember. Not sure what the tip was for.
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December 2023 by Barbara Erlinger
Always a great experience. I'm allergic to cow dairy and I always get the double garlic burger combo and they always make it the way I order it. They're always friendly and the place is always clean.
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December 2023 by Charles Miller
This was one of the dirtiest restaurants I’ve ever been in. And it wasn’t busy at all so there was no excuse for every table being dirty. They had no cups at the fountain drink station and no paper towels in the restroom.
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December 2023 by Matt
I don’t leave reviews but this place was filthy and our food took forever to come out even though the restaurant was dead. There have to be better options.
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November 2023 by Daniel Grove
The double patty burger was small. The fries were likely good, but they ate cold. The vanilla shake was excellent.
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November 2023 by Daryl Kendrick
Fries had a few fries, maybe 15, that were over two inches long, most were not over 1 1/2 in. The 4 tables we looked at were not wiped clean, we chose the cleanest. Restroom was just unclean, urinal was crusted yellow. Good bye Steak and Shake nice knowing you. It is that you are not the only one on the block.
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November 2023 by Colleen Creson
We were visiting family and decided to have them join us for dinner that evening. I was very pleased with the atmosphere and the service. Our food for all nine of us arrived at the same time. The manager checked on us frequently.I have no complaints and I would eat there again.
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November 2023 by Haley Nowak
This place is such a joke. Extremely poor customer service. Will never go back there again. I've tried calling the store and they don't even have a working phone number. When my family asked for a refund several different times they refused to do so. Told us they couldn't give out a refund. Now I know better than that when I run my own store in a different tow.
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October 2023 by Amanda Elder
Our food was so good. We all loved our meals. The cheese fries were amazing.
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September 2023 by Taylor Lagle
Worst experience ever drive thur lady is flat out rude. She couldn’t listen to what I want on my hamburger and never had my fries to the order. Never coming back here again.
