-
January 2024 by Barry H.
Sunday night, 7:30 and I need a battery for my Hyundai. I called Advance Auto parts and Tracy answered. I told her my problem and she checked for the correct battery and it was in stock. She said they closed at 8:00 I said I was on my way. When I arrived she greeted me and asked Manny to please check my battery to make sure that was what I needed. It was. Manny had the battery changed in record time and I was on my way. My thanks to Tracy and Manny, you two are the reason Advance Auto is my choice.
-
January 2024 by Felipe Garcia
It's my main store for car parts. The staff is very friendly like Vicente, Néstor and Tracy and their colleagues too. They provide excellent service.
-
January 2024 by Emily Hopwood
I usually have a fine experience. I went in last month for a can of sea foam and waited in line for twenty minutes while the manager refused to acknowledge me, and then told the only other employee not to open another register. Thankfully Tracy DID open another register, as there was a line forming behind me and the manager was fine to let us sit there all day while he chatted with his friend. It was hostile and rude and weird. I definitely will not be back.Shame since before this I spent quite a bit of time and money at this location. I’ll miss Tracy for sure.
-
November 2023 by Elias Castillo
Logan and Tracy were both very helpful in helping us get what we needed. Everyone here is also very kind and cares about the customer's experience. I highly suggest everyone go here for any of their car needs.
-
September 2023 by Adam Howard
I came in Sunday and it was hectic when it really didn't seem like it needed to be. Shannon was sitting on the counter with her back to the door. There was a line and phones ringing, while Tracy tried to help everyone. Shannon clearly didn’t have any interest in helping out. I came in cause I knew Tracy was here, but it was obvious she was too busy to help me out. I was in a hurry though so just left and went to auto zone instead. Most of the time when Tracy isn't busy perfer her over any other store, she's pretty awesome and works way too hard, as anyone could see on that day. As I stated though, Shannon seemed to have no interest in helping anyone at all, and its not the first time I’ve come in to get help with something and had to deal with her, she always seems to have an attitude, and like I have inconvenienced her by asking for help, so I'd rather not deal with her anyway. When I can get her to help it seems all she wants to talk about is her personal problems, and they are a bit unprofessional and uncomfortable to listen to. I think from now on when I come in and Tracy is not here or is super busy I'll just go else where.
-
August 2023 by Joe Rippel
Guys where great to deal with. Friendly and helpful.
-
May 2023 by chevy c10
Went in to buy a battery battery was available and in stock but the guy helping me did not want to change it. 2011 Toyota Corolla easy battery to change. I could do it myself but when you buy a battery they're supposed to do it for you
-
May 2023 by Tabitha Johnson
Alfredo and another lady (I’m unsure of her name) working there were absolutely amazing, I drove an hour for a part and they showed excellent customer service
-
January 2023 by Matt k
Went here yesterday (12/15/22) to get a new rear wiper for my minivan. During my initial trip, I picked up the wrong blade. There were two guys behind the counter, and they both were a bit overworked. Came back about two hours later to exchange the wrong blade (my mistake) and asked for help to pick out the correct attachment. The young man couldn't direct me, but his manager most definitely could. He not only found the correct blade within minutes, but installed both the rear wiper and my replacement front passenger one as well. I can see again without the wipers streaking! Great, helpful people!
-
December 2022 by Evie Lynch-Hakeem
Ordered car replacement parts online and picked them up at the store the next day. Prompt and accurate.
-
November 2022 by Mabel Hernández
Incredible, top-notch, out of this world service!Mr. Adam was an angel in this frigid night, he was extremely attentive and kindly helped replace my battery. He walked me through which batteries were best for my car, and guided me to pick one in my budget.Would give more stars if possible.
-
November 2022 by Mayank
We came to Advance Auto Parts in Mundelein to shop for some of the damaged parts for my car two months ago and we got to meet this amazing lady, Tracy. She helped us in recommending a body shop guy and he came to out to be an amazing person to fix the car.So, thank you so very much Tracy for your time, care for the customers and your kind heart.
-
November 2022 by Michael Sagel
Had exactly what I needed in stock as and a great price
-
September 2022 by Jaclyn Venetico
Amazing customer service!
-
August 2022 by Aaron Hargrove
Good staff, informative and a clean store.
