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June 2022 by Christine J D.
It was an excellent experience. Staff was exceptionally helpful and knowledgeable. it was one of my first rental of dishes. They were clean, well packed and they went out of their way to load them in my car. I had to change the number twice and they were accommodating.
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February 2022 by Angela T.
Have been using this company for 15+ years. Very professional, know their products well, make great recommendations. They've been around forever (so has their computer system - but it does the job, somehow), which is a testimony to how great they are.
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July 2020 by Paul K.
I am moving to Athens, Georgia on Friday. I had reserved a truck rental in April for the move (my pickup date is July 31). This week I got a call from this location telling me that they did not have my truck available and that I had to call corporate to find a truck. I now have to drive out to Janesville, WI to get my truck (an hour and a half drive from my home). This completely pushes my timeline back and is just another wrench in my already awkward travel schedule during COVID. Why even allow reservations to be made if they mean nothing to the company? I will never again use Budget truck rental for any move. I am sickened by this abhorrent customer service and implore anyone considering them to carefully reconsider. Don't get hung out to dry like I did. Don't let their cheaper prices woo you; this is a perfect example of "you get what you pay for."
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March 2020 by Jesus Romero
Cheapest rental trucks out of all of them.
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February 2020 by Oleg Romanov
I made a reservation 4 weeks in advance. 5 days before the actual date they have silently cancelled the reservation via email. Additionally, their third-party vendors/partners called multiply times to my cellphone trying to sell additional services that I never asked for (but they kept calling). Very bad service. Not recommended.
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July 2019 by Dean Wagner
Reserved a truck more than 3 weeks ago and received a call 5 days before my move that no truck would be available. Not only did they not have the 26' truck that I had reserved, but they also didn't have any trucks that would be close to that size. Called Budget 800# provided by local store and after a call back was told the closest they could do is a 16' truck that is located ~30 miles away. No thanks. Luckily a local U-Haul had an actually guaranteed truck so I took my business there. Horrible company, look elsewhere for your moving needs.
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May 2019 by Matt McNeilly
I reserved a truck five days in advance and they called me the afternoon before I was to pick up the truck to tell me that they didn't have one for me. They didn't offer any help in finding another truck in the area, they just told me to call the 800 number if I wanted to find another truck. This was at the end of the month, so finding a replacement truck was extremely difficult. Terrible customer service at the Mundelein location. After the fact, they charged me $50 for not canceling my reservation (although they called to tell me they didn't have anything for me). I got my $50 back, but will hesitate to ever use budget again.
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July 2018 by Colleen M.
Kevin delivered my tables and chairs for a huge party and helped best arrange them and was very helpful.
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June 2018 by Joel David
I had a reservation but they did not have the truck. I called Budget 800 number they said they would call me back. No call back. I called again they said they would escalate the claim. No call back. Called them the next morning no call back.
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June 2018 by Joel D.
Called three hours before pick up to confirm the truck. I was told they did not have the truck. Busy weekend. I called the Budget 800 3 different times. All 3 times I was told they would call back within 2 hours. Called again the next day. Still no call back.
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November 2017 by Jeff T.
We used these guys for our wedding, and they were fantastic! Every time we called, they answered. More importantly, they answered quickly and they were friendly. Everyone we talked to was able to quickly look up our reservations, and there were no misunderstandings at all, which is rare. They were so helpful and responsive, I couldn't say enough about it. We had some last minute changes, and they were incredibly accommodating. I really couldn't recommend them enough!
