-
May 2025 by Antonio Esparza
Order was allegedly out for delivery one stop away according to tracking through their app for 2 1/2 hours. 1 stop away when the store to my daughter's house is 20-30 minutes away? Called the store to speak to someone two different people told me they were in charge until I inquired, and this issue
Then they got the manager three associates later. The manager could not answer why the driver had been one stop away for 2 1/2 hours. I explained to her that I ordered this for my wife from Florida because she is visiting my daughter in illinois and they were going to go out So I was stalling them because the app told me the driver was one stop away, for 2 1/2 hours? Really? She questioned why i would order something if I knew they weren't going to be home. Are you kidding me? How do places like this?Make money with incompetent, people working for them? How do you question your customer like that?? Needless to say i canceled the order even though she said I couldn't and was hung up on after she agreed to do it. Do yourselves a favor go out and get your own things instead of using these incompetent people!!!
-
May 2025 by Reginald Russell
Ordered a Mother's Day arrangement for someone special and it absolutely made their day!
Thank you for helping to make someone who is special feel special!
-
August 2024 by Greg Cieslak
Another great experience at this location.
-
June 2024 by Debbie Cieslak
I walked in and got two arrangements for Mother’s Day. The store manager helped me select the best products for my family members! Everyone was very happy with their arrangements! I will definitely use this store in the future!
-
May 2024 by Heather M
SO HORRIBLE!! Edible arrangements used to be high quality and a nice gift to give. Now you pay $50 for chocolate dipped fruit that looks like a 5 year old put it together. Look at the picture of what I ordered vs what I received. Some was dipped in white chocolate which was never on the description and the cheesecakes had an ugly purple frosting that was half melted. So disappointed in this company and will never be ordering from them again. Thank god they gave me a refund. Even though the customer service lady tried arguing with me for 5 mins that everything was fine.
-
May 2024 by Martin Hughes
If I could give this location a million stars I wish I could! They saved the day and I will send anyone and everyone I know to this location for all their edible arrangement needs! Thank you again guys for saving the day!
-
February 2024 by Gonzalo Brusella
It clases at 5, not at 7
-
December 2023 by Anthony Goebel
My order looked amazing and the staff was so helpful and kind! My new go to for gifts!
-
May 2023 by Christopher Trahan
Got a beautiful and delicious custom cake from here. It was ready right on time. Staff is helpful and friendly! The strawberry cake filling is delicious!
-
March 2023 by D R
Over half my order was missing, 200 spent, only got 65 bucks worth. Zero customer service to be found even after calling, guy on the phone lied, I said I didn’t want a refund, I wanted everything else I ordered. Got refund, thanks for RUINING my Valentines Day
-
November 2022 by Jeff Donlan
Love this company! Get deliveries of special treats multiple times per year. service is excellent..Yum Yum!
-
August 2022 by Lisa P.
My son received a plate of fruit as a gift for an injury. I didn't think a business with the word "edible" could actually create something that was inedible. Fruit is old and browned and too gross to eat. It seems as if it was frozen at one point and the strawberries and apples look like they were taken from another old arrangement because there's puncture marks from sticks, where this arrangement is plated. I'm throwing it away after I take these pictures of how awful the fruit is. Shame on the company for charging such a high amount of money on fruit that is so old it can't be consumed! The only good thing was the delivery guy was nice and courteous.
-
August 2022 by Nothing I.
After being treated rudely by the Gurnee store, I called this Mundelein store to place an order Gurnee cancelled. I was enroute in my car and couldnt get back online, and the deadline to order for same day delivery was close. Employee Kathy answered the phone and was very polite as I explained my problem. She put me on hold and then Jose picked up and took my order. Franchisee owner Greg should be proud of his employees. I will use this store again! Great service.
-
December 2021 by Haadi Oliver
My order was supposed to be delivered in a certain day. The website stated they would deliver by 9pm due to the holiday increase in volume. My order never came, I call the next morning. When they open and the representative stated she would call be back at 11 to see why their driver didn’t deliver it mind yiu this was 9am and once I hung up the order was dropped off in a regular car not a refrigerated truck so I called the store back and requested my money back one due to Covid don’t know where my item was overnight and neither did the store and two it wasn’t in their company truck. I will never order from them again.
-
October 2021 by Kyle R
WOWWWW, I got old fruit and an extremely rude and short answer from someone who said they were a manager. If this woman was actually a manager, this store is doomed. I asked the delivery driver if they all look like this and they just kind of shrugged their shoulders and gave me the store's phone # as if this was something they are used to. When I went to the store to speak with management in person, I was told the manager leaves between 2 and 3 most days.
