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February 2024 by Gonzalo Brusella
It clases at 5, not at 7
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December 2023 by Anthony Goebel
My order looked amazing and the staff was so helpful and kind! My new go to for gifts!
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May 2023 by Christopher Trahan
Got a beautiful and delicious custom cake from here. It was ready right on time. Staff is helpful and friendly! The strawberry cake filling is delicious!
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March 2023 by D R
Over half my order was missing, 200 spent, only got 65 bucks worth. Zero customer service to be found even after calling, guy on the phone lied, I said I didn’t want a refund, I wanted everything else I ordered. Got refund, thanks for RUINING my Valentines Day
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November 2022 by Jeff Donlan
Love this company! Get deliveries of special treats multiple times per year. service is excellent..Yum Yum!
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August 2022 by Lisa P.
My son received a plate of fruit as a gift for an injury. I didn't think a business with the word "edible" could actually create something that was inedible. Fruit is old and browned and too gross to eat. It seems as if it was frozen at one point and the strawberries and apples look like they were taken from another old arrangement because there's puncture marks from sticks, where this arrangement is plated. I'm throwing it away after I take these pictures of how awful the fruit is. Shame on the company for charging such a high amount of money on fruit that is so old it can't be consumed! The only good thing was the delivery guy was nice and courteous.
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August 2022 by Nothing I.
After being treated rudely by the Gurnee store, I called this Mundelein store to place an order Gurnee cancelled. I was enroute in my car and couldnt get back online, and the deadline to order for same day delivery was close. Employee Kathy answered the phone and was very polite as I explained my problem. She put me on hold and then Jose picked up and took my order. Franchisee owner Greg should be proud of his employees. I will use this store again! Great service.
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December 2021 by Haadi Oliver
My order was supposed to be delivered in a certain day. The website stated they would deliver by 9pm due to the holiday increase in volume. My order never came, I call the next morning. When they open and the representative stated she would call be back at 11 to see why their driver didn’t deliver it mind yiu this was 9am and once I hung up the order was dropped off in a regular car not a refrigerated truck so I called the store back and requested my money back one due to Covid don’t know where my item was overnight and neither did the store and two it wasn’t in their company truck. I will never order from them again.
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October 2021 by Kyle R
WOWWWW, I got old fruit and an extremely rude and short answer from someone who said they were a manager. If this woman was actually a manager, this store is doomed. I asked the delivery driver if they all look like this and they just kind of shrugged their shoulders and gave me the store's phone # as if this was something they are used to. When I went to the store to speak with management in person, I was told the manager leaves between 2 and 3 most days.
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August 2021 by Joshua Wood
The service was horrible. My kids birthday was the 8th of May and they never came. They showed up today May 10th and it was a joke. They must've let it sit in back of car and they ate some of it. It was pathetic. Idk what happened to the delivery person maybe they miserable but either way the company allowed this to happen and it's inexcusable.
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June 2021 by Pamela S.
This review is written to mention the great service I received from Jessica (mgr). Because I order regularly, I often received a free box (12 choc covered pieces). I called to place the order and for some reason the reward code couldn't be entered. I was advised to call corporate customer service to get a new reward code. They were not helpful and said the location has to call CS. So, I called back to Jessica and explained. She took the initiative to make it happen. I wasn't picking up for 3 days, so she called me back the next day and advised it was all worked out. The reward code for the free box was entered, and for one of the platters, a 20% discount code was able to be applied, too. Very impressed with her initiative and customer service. Also, I am surprised to read some of these other reviews about no delivery...every time I ordered for delivery, there have been no problems. Overall, pleased with this location.
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June 2021 by Lorri L.
They don't deliver as stated on the website. Order before 3pm for products featured as same day delivery. My order was placed at noon and nearly two hours after the order was placed ALEXIS called to say they could not deliver. And could deliver two days later. Crap.
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June 2021 by Joshua W.
The service was horrible. My kids birthday was the 8th of May and they never came. They showed up today May 10th and it was a joke. They must've let it sit in back of car and they ate some of it. It was pathetic. Idk what happened to the delivery person maybe they miserable but either way the company allowed this to happen and it's inexcusable.
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March 2021 by Julia Hernandez
Today Was Our Doctor’s Birthday We Had Ordered A Arrangement From This Location When We Had Our Arrangement Delivered It Wasn't Delivered in Their Delivery Truck. So Once We Got The Arrangements The Fruit in It Was Very Soggy The Pineapple Looked Very Dried Out And The Cantaloupe Was Very Mushy And When I Called To Speak To Someone About It The Lady Told Me That Their Arrangements Are Made Fresh Everyday And She Said I Needed To Send Her Pictures And When I Did I Waited An Hour To Call Back Just So She Can Tell Me That She Doesn’t See Anything Wrong With The Fruit So I Let Her Know I Would Drive Down And Show Her How Poorly The Arrangement Was Made And She Said It Was Not Necessary! So We Just Got A Refund I Honestly Don’t Recommend Getting Anything From This Location
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May 2020 by Mystee Brown - Richardson
My Mother's Day Strawberries were AMAZING ♡♡♡ The fruit was fresh and delivery was Prompt. Thank You for both a delicious treat and commendable service????