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March 2024 by Felipe Carmona
Great experience
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March 2024 by Clara Ewing
From the moment I walked in the door, Bruce and Chris made me feel so welcomed:)Chris was very thorough, he went over all options and fees. He also answered all of my questions and even allowed me to upgrade after viewing my initial storage selection.They were both so kind and I am honored to write this review.
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December 2023 by Jessy Juarez Monge
I had a very good experience this past year with Extra Space Storage. Excellent Customer Service but due to my husband not working we couldn't continue having our unit. I recommend it 100%
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November 2023 by STUART Rabins
Very helpful and supportive staff.Had what was needed. Showed me the storage area helped with lock and gate entry and departurePlanning on returning next year after this season.
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November 2023 by Karen Wheeler
Very nice and helpful staff. Clean location and very safe and secure. Negative was rates kept increasing over the 2 1/2 yr period.
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November 2023 by Alex Sigalovich
Bruce was great to work with to get a storage unit. He made the process very easy! Great place for storage!
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October 2023 by susan rabins
Great storage facility with numerous storage units. Staff is very friendly and easy to work with. Many security cameras to monitor property and 24 hour in and out if storing a car. Their prices are reasonable as well. Highly recommend.
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October 2023 by Ali Zaimi
Bruce & Chris were great to work with. Friendly and helpful in picking out the best space available for my camper. Highly recommend to those looking for storage options
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October 2023 by Merikay Marzoni
We visited this location first, and were shown several units that would fit our needs. The staff is kind and courteous, explaining all the options. Highly recommend!
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August 2023 by Rhonda Murray
Bruce, Chris, and Berly made a team effort to figure out all of my storage needs and make it easy. Great staff! Excellent facility with offering many types of storage. This property is one of the few with drive up INDOOR (right next to your unit) storage which makes for amazing access in all weather… rain, heat, snow!!Clean, secure, convenient ! Thank you for helping me figure it all out!
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August 2023 by Sarah KRANZ-OWENS
Have been speaking with Extra Space Storage for a little while trying to time my rental with road work happening in my area. I have spoken to at least 4 different people through this time and each one was professional, knowledgeable, sincere and timely with their communication. They offered the payment/rental agreement that would best serve my needs. Special shout out to Bruce, Berky and Chris in Vernon Hills ! thanks !
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August 2023 by maciej kulak
They raised my monthly rate from $190 to $286. I got the letter with explanation that is based on current market conditions. I called facility and the guy told me that is because my promotion expires. I don’t know who is right but I quit. The place was stinky and not well ventilated. A lot of potholes all over the place.
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August 2023 by Tracy Fowler
Bait and switch. I rented an outdoor space for a car trailer. I was warned the price would go up, and it did. $81 to $162- 100% is ridiculous! This is a not the way to build long term relationships with customers.
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August 2023 by Windy City Industries
Great customer service. Chris and Bruce were very helpful in addressing my needs with the space I was looking for. Overall the facility is very convenient and kept up to date. Thanks guys for all your help. D.S.
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August 2023 by Renee Guzzardo
We've had a unit here for 12 months and just moved out and have to say it's the best experience we've had renting at any self-storage facility. The manager Kaija, is a lady with true compassion and understands the stress of moving! She stopped by our unit several times over our 3 day move-out (during the worst smog days from the fires) to always encourage us to keep on going and offer words of kindness. We also saw her helping other customers with flat tires and other issues. This place is very well run, safe and very very clean. Kaija makes this place A+++! This facility should be at the top of the list for anyone looking for a storage unit in the Mundelein area. Thank you Kaija for all you have done for us and your encouraging words. We made it safely to Nevada!
