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February 2024 by Drdan Kuhfal (dannjr)
We've been here more then onceThe work is perfect.Not just perfect you can never see any damage.Thank you
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December 2023 by Jason Stedl
Terrible customer service. I have a 1999 GMC 3500 service writer completely wasted my time. The service writer did not inform be before driving to the shop that my vin has to show up on his computer system in order to give an estimate. Why didn't the service writer ask for my vin over the phone to check if the truck shows up on the system. Also I need my truck repaired why can't Gerber write an estimate.
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October 2023 by Estefano Marcalain
My car was stolen so I brought it here. Said they wouldn’t fix all the dents and scratches at the front of my car because “it doesn't look too bad” and didn’t report it to my insurance because “it would look sketchy” because of the former reason also that they’d have to take the whole front off. So they won’t do it because they need to do work? They won’t do it because they need to do their job? Terrible service. Who is this person to tell me it’s not too bad. It’s not his car? He didn’t pay for it. Rude and disrespectful.Service: Body & Trim
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October 2023 by Dr. Susan Weitzman
Gerber is great. They did a wonderful post accident repair. And when one aspect was not addressed appropriately by a staff (who has since been let go), Joel, the manager personally handled it with kindness and professionalism. And their front desk person is friendly, courteous, and so personable. Would highly recommend Gerber Vernon Hills!Services: Painting
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September 2023 by I B
This happened a few months back, but you should know how great this place is.I had a tail light out on my Nissan and the dealership said it would be 3+ days before they could get me in. I took it to a Jiffy Lube and they tried to replace it but had trouble getting the housing off. Something was stuck and they just gave up after trying it once and didn't really seem to care.I asked them what I should do and they pointed me towards Gerber Collision. I hadn't heard of them but desperately needed to get this tail light replaced.When I went to Gerber, I walked in and told them the problem. One of the repair guys came out to the parking lot to take a look. He spent about 10 minutes trying to get the housing off without damaging anything before getting another tech to come take a look. After another 10 minutes, they got the housing off, replaced the bulb, fixed the piece that was jamming the housing and put it all back together.This was better service than I have received anywhere else. When I asked how much I owed them, he told me THIS ISN'T EVEN SOMETHING THEY DO. This isn't a service they offer. They don't replace tail lights. But i was in a bind and these guys were so kind that they helped me anyway. They just did it lol. No charge. No mess. No problem. They wouldn't accept my money because this was so minor.Now, I'm not saying Gerber will give you free service or work or parts. Don't go asking for free stuff. I was the clueless guy who walked in needing help. But they saw someone in need and used their free time to help me out.I know better now than to bother a Collision Repair place for a tail light. But if I ever need Collision Repair, glass, etc. I will ABSOLUTELY be going to Gerber and you should too.
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May 2023 by Michael Atkinson
I would respectfully suggest you stay away from Gerber. After waiting three weeks for an opening they sat on my car without doing any work on it for over a week. And they were unable to do the work correctly -- I had to take it to another shop.
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February 2023 by Albert F. Cowsky III
They did an excellent job. I hope never to have to use them again, but I will if needed.
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December 2022 by Uzzy Booboo
8hr estimate has turned into 8 days with no car. No communication unless I call and even then can't get a full story of what's going on. Each call adds another thing that needs done or they are waiting for. I get that a visual estimate might miss some little gadget, but NO communication when something extra is needing repair or replacement. Took late into 2nd day for them to disassemble.
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December 2022 by Ed Friese
Update (after direct contact with Gerber's Customer Service Manager)Everything (including the 3-star review) originally mentioned is true - they did a decent job on the work itself, but multiple unkept promises, delays, and basically lies.I would much rather be told it will take 6 hours, then be surprised in 4 hours that it's complete, than to be told it will take 3 hours and have it take 2 days.Steal money, get caught, you sufferSteal time, someone else (me) suffersEither way, they're both a form of larcenyOriginal reviewMultiple unkept promisesWe'll send updates via text - never received an updateRepair should only take 2-3 hours - turned into 2 days11AM, we're washing now... 4 hours later, still not doneSimple repair of a bumper trim piece - scheduled for replacement AFTER they already received the part. They should have realized it needed to be painted, and just scanned the color and THEN scheduled for replacement.Insult to injury - tried to leave a review at gerbercollision/com/review - only to get a "403 error" upon submission.The work they did was satisfactory, but a simple part swap (snap-in fasteners, no alignment, not even a screw) shouldn't take 2 daysService: Body & Trim
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August 2022 by Maria
Great experience! Taking my car to a shop has never been an easy process for me.. most recently,I had crashed my car in January and went to Crash Champions- they took about 4 months to fix my car. Crash Champions lacked communication and would change their ETA every week…. I was left without a form of transportation for 4 months.I crashed my car AGAIN in June (same exact spot) and I was dreading the process again. We decided to try Gerber in Mundelein and they WOW’ed me! The front desk lady was able to help me with the rental company. I dropped my car off and was in the rental same day. Gerber had constant communication with me AND my dad (thank you to your bilingual staff!) best part- my car was READY in just under 3 weeks. I was very pleased with the entire experience! :)
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July 2022 by Yolanda Hernandez
Great service and staff. Recommend and would go there again. Shout out to Joel for the great service and attention. Thank you for the ride so I wouldn’t have to walk in the rain. Great guy!YolandaService: Body & Trim
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February 2022 by Vickie Tellez
I had the pleasure of doing business with Gerber Collision (Mundelein,IL) after an incident that occurred with my vehicle. They do business with state farm as an authorized repair center, so the process that they follow is very organized and streamlined in terms of handling the State Farm claims and repair process. You have the option of picking up a rental car at the facility after you drop off your car for the repairs to be done.I had pleasure of working with Epi Gutierrez (Estimator) and Joel Johnson (GM), they were extremely communicative throughout the repair process and they always kept in touch via text and phone. They did an excellent job on my collision repair to the point where it looks brand new. I highly recommend this place and can attest to their quality of work.Services: Painting
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October 2021 by Nate Fandrich
The Good First. Gerber was very responsive with my vehicle, updates and communication was very good. Paint matches great. However When my GMC Acadia came back, hood/headlight was misaligned. Light was way off.. When taking the vehicle back for the hood misalignment. It seemed an aggravation and was rushed done to which the Hood was still misaligned as was the light. After this I no longer want to bring my Vehicle back to people upset that you are there about their work. Lining up a Vehicle in an Auto-body repair shop should be key to return service, I had a ding on the back of the car which I was going to use them to fix. No longer.. Well be going to Adams Auto body as my past experience with them was good. If someone brings you a $20,000 car, you don't slap it together and say good enough. I had to drive with it into the night and the passenger light was so bad off Alignment that it was not lighting up Interstate highway signs. Had to turn on Fog Lights. basically pointing at the ground. Not sure if my experience was a rushed job and not the norm but all I can do is give my experience.Services: General repairs & maintenance
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October 2021 by Young Park
Good ?, service ?. Very kind and friendly. Only waiting for parts.
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September 2021 by N8
The Good First. Gerber was very responsive with my vehicle, updates and communication was very good. Paint matches great. However When my GMC Acadia came back, hood/headlight was misaligned. Light was way off.. When taking the vehicle back for the hood misalignment. It seemed an aggravation and was rushed done to which the Hood was still misaligned as was the light. After this I no longer want to bring my Vehicle back to people upset that you are there about their work. Lining up a Vehicle in an Auto-body repair shop should be key to return service, I had a ding on the back of the car which I was going to use them to fix. No longer.. Well be going to Adams Auto body as my past experience with them was good. If someone brings you a $20,000 car, you don't slap it together and say good enough. I had to drive with it into the night and the passenger light was so bad off Alignment that it was not lighting up Interstate highway signs. Had to turn on Fog Lights. basically pointing at the ground. Not sure if my experience was a rushed job and not the norm but all I can do is give my experience.Services: Body & Trim
