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November 2023 by Angie Lopez
I trust them with all of the family vehicles. Very kind and friendly staff.Services: Painting
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February 2023 by Bob Seiler
I called to find out if I could bring my car in for a quote and no one called me backed. Eventually I decided to stop by their shop where a man took pictures of my car and gathered my contact information, but never sent me the quote. I called to find about my quote and no one called me back.
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February 2023 by Jorge Ruiz
Horrible customer service!!! They had me waiting for over a month with an appointment to take my car in. A couple of days before my appointment I called to confirm my appointment and arrange towing of my vehicle to their shop. The tow never showed up, so I call the next day for a follow up and was told they will arrange it for the next day. I appointment day came and went and still no arrange of towing. Then, days later after my scheduled appointment, a guy answers the phone and says they have no space and doesn't know when they will have space.If that was the case then why make you wait for a supposedly confirmed appointment, and then tell lies about scheduling towing. I would have appreciated honesty and just be upfront instead of wasting my time and playing games. For this I will never use them again and will tell all my friends and relatives about their horrible customer service.
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January 2023 by Julia Gabbard
For one reason or another, my past four cars (over the last 11 years) have needed some sort of body work. From knocking my side view mirror off while backing my Nissan Rogue out of the garage to hitting a deer with my Kia Niro - this body shop has had my back. And the car comes back prettier than before it needed work! Highly recommended! Don’t hesitate to go here.Services: Painting
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January 2023 by Tim Sashko
Great service and follow up on the body repairs I had on my car and HIGHLY RECOMMEND them for any of your collision work needs!Service: Painting
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November 2022 by Scott Kane
They did a great job and made my 12-year-old car look brand new. I would not hesitate to recommend or use them again.Service: Body & Trim
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November 2022 by Jeremy Nush
Shelly and Freddy both give great information while your car is being worked on, telling you exactly what is needing to be done.
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October 2022 by Pam Polakow
Great people to deal with! Kept me notified about my car.Service: Body & Trim
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August 2022 by Luke Herchenbach
I brought a car here to get the driver door fixed. It was slammed very hard by someone and the door was stuck and wouldn’t open. I brought the vehicle to Gustafson Body Shop as it was very close to where I was staying, I’m visiting family.They advised they would not be able to work on it until the following week. I advised that I was leaving town and this would leave my mother without a car to commute to her job. They agreed to take it in and work on it as they could whenever they had down time.In one day they assessed the issue and were able to repair the vehicle. It may have been a very small issue with the car door, but they saved my family and I, a world of hurt and headaches.The staff is so incredibly friendly and I find that they have EXTREMELY reasonable prices for the quality work they do.My family has lived in Mundelein since I can remember and we never have brought our vehicles for repair to Gustafson (3 boys who learn how to drive results in many wrecked cars in our family).My deepest regret is having Gustafson literally in my backyard for all these years and not once bringing a car to them for work. A+ service. I forgot the front of house guy’s name, but I am so grateful in this moment I would put him in my will.
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June 2022 by Joseph Jamilkowski
I waited a couple months to post this. Honestly I knew it was good work from the day I got my car back. But wanted to see it on a sunny warm day all cleaned up.I have a special paint color from BMW. Not the easiest thing to match when doing repair work. It came out flawlessly.I am very critical of my cars. An absolute nut aboutthem to be transparent. I have worked in the car business for 25 years and have worked with so many body shops and cars over the years so bottom line it would be extremely difficult to get something past me.From the quote to the day I picked it up everything was handled completely professional and service was off the charts. There was delay in parts but these days that is totally normal. They got everything together and were amazing about it. Shortages from manufacturing are common now and the way they handle it could not be better. Says a lot for something out of there control completely.The one thing that stood out is my insurance company was trying to push me to another shop local. Not going to mention names but beware you can take your car anywhere for repair. Insurance company will steer you to the cheapest option. You get what you pay for in my experience and the service was not even close there to what I experienced at Gustafson.I would 100% send my personal cars there for any repair and would have confidence sending a clients car there no question.Thank you to the team that got my car back to new. It looks amazing and you are exceptional at handling even the toughest of jobs.I have had 2 different car guys look at it and not believe there was a repair to the front end never mind an over 7,000 job.Thank you!Services: Body & Trim
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December 2021 by Ken H.
Great communication throughout the repair process. Friendly and responsive to all my questions. Top quality workmanship. Don't go anywhere else.
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November 2021 by Carmen Dominic
John, Shelley, Marianne amd the team at Gustafsons auto body shop are too notch service. They exceed in excellence with professionalism and work. EXTREMELY SATISFIED! (Got rear ended and they did amazing work on my Nissan Murano)Services: Body & Trim
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June 2021 by Betty Stephenson
Great body work to my car and professional, friendly service.
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April 2021 by Lisa Barnes
If you need body work done, can honestly say this place is the best. Honest, efficient, friendly and great quality.
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April 2021 by Gloria Hernandez
Not only was my vehicle repaired quickly, but it was returned to me thoroughly cleaned, too.
