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May 2023 by Doug B.
I work for a retail services company. We were doing an overnight job at this particular store and at the start of the night just before store closing, my employees came in with their backpacks of tools. One employee came charging up to my guys and told them they cannot bring packs into the store. After telling him we were there to work he said he didn't care. No backpacks. So my guys took their gloves and box cutter knives out of their packs and set them down and took their packs out to the truck. I was speaking with the manager explains the job, I saw their knives and gloves laying out so I stashed them in a cabinet away from any remaining customers. This employee must have been watching from a distance and as soon as I walked away, he came up and stole their gloves and cutters and hid them away somewhere.To his credit, the overnight manager was going to replace my guys' stuff with new, but after a bit of searching he located my guys property and returned it. I can only assume my guys were racially profiled by this loose cannon as I wasn't bothered.
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March 2023 by Mark G.
Was here for the kids workshop today and informed the gentleman passing out the kits my wife and son had messed up and were missing pieces is it ok to get another kit ill pay if I have to got a long explanation like I was a child to just take it apart or it comes with everything I'll hit the next town over next month thanks
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June 2022 by Flo J.
I'll be honest, this place used to drive me crazy. There was never enough help and I would wander around the store frustrated. The last year however the people that work there have been amazing and I am really impressed with this place! Brandon and Paul are awesome and Bianca was cool too. There's also a guy with a white beard who's nice...oh and someone who cut some wood for me one time. All around great, thanks guys!
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July 2020 by Sonia M.
After spending 3 hours on the phone with customer service and not getting anywhere, because no one could tell me what happened with my online order I decided to go in the store, I was immediately greeted my Mark, I explained my situation to him and he went above and beyond to help me. Thank you very much Mark!!! My project is back on schedule!! Walked in depressed, walked out beyond excited and thankful!!
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July 2020 by Dorathy A.
We have been going to this place since we moved to this area for small home projects. We got disappointed with them because of contractor issue. We purchased quartz countertop and planned to order tiles for backsplash. The installation went well. The countertop looks great and I decided to order the quartz as backsplash because I cannot find anything else that match with the countertop. In the backsplash quote, the contractor quoted $200 for second trip charge. I called home depot and asked there is second trip charge? The material cost includes free installation. Home Depot guy kept saying you need to contact the contractor and there is nothing they can do. I called the contractor, first they said it's for measurement. I said there is no measurement fee for the first installation. Then she changed to it's for installation. I said the material cost covers it. She said there is nothing she can change on the quote but she can find out how to handle $200. One week passed, no follow-up call! We ended up paying the fee and had the backsplash installed as I want my kitchen to be done for family visit. Shame on HomeDepot for poor management between customer and contractor. Poor communication in quote. We are the customer and we should not talk to your contractor! We are not going to purchase anything here any more!!Gave one star for the product selection they carry.
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June 2020 by Dan S.
I admit, I'm a "Menards" guy. However, Home Depot is closer to my home and more convenient. This Home Depot specifically is pleasant. The staff are usually friendly, and the store layout is easy to navigate. There is usually a good selection of the things that I need. If you order online, the pick up process is generally quick. If your order is small enough sometimes it is placed in a locked, making pick up effortless.
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November 2019 by Brian S.
I used the Tool Rental at HD and my experience was excellent! I went in early on a Saturday morning to rent a Brad Nailer, Compressor and bought the necessary items to complete my ship lap project at home. The HD worker (younger guy) was very knowledgeable and helpful. The whole process took less than 10 minutes. The rental tools were in excellent condition and worked perfectly. I'm blown away by how easy the process was and how quickly I was in and out land onto my project. The return process of the tools was just as easy as well. For the rental I was charged $41 for about 6 hours. I'll definitely consider the HD Mundelein tool rental department in the future. Well done!!
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June 2019 by Carlos Tapia
Hey guys! Don't buy a grill from the Mundelein HD! They'll turn around and sell it to someone else between the time you pay for it and the time you pick it up!!!!!
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February 2019 by Gary Rude
Service from the girl in flooring was outstanding. All the people I dealt with were friendly and very helpful, especially the young lady in the carpet area.
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November 2018 by Brenda T.
Love this HD! Friendly people I've gotten to know. Unlike other stores you can always find someone if you have a question!
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August 2018 by Holly Trager
Rented a truck here for the first time, and the employees were efficient and informative.
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August 2018 by Denise B.
We used them for a major remodel. We had wrong measurements, people who didn't know how to place orders and tons of trouble with the contractors they use. We are still fixing things 6 months later after remodel. If you buy your things there to remodel, you need to use your own contractors!!!!!
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April 2018 by David C.
Convenient location but exceptionally rude employees. It's unacceptable to demand "just answer the question" to customers-- especially in a condescending tone. Ooo
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March 2018 by Scott S.
I've been to a lot of home depot and this is by far the most friendliest store I've been to. We were shopping for appliances went Lowes nobody insight to help higher prices. Tried ABT in Glenview couldn't come close to prices we wanted. Chris found us the best deal on our appliances that made us very happy . We will travel to this home depot for big purchases and projects always.
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January 2018 by Debbie S.
If you are considering using their sub-contractors for flooring - DON'T!!! We spent a lot of money to purchase pergo outlast and to have them do the installation for almost our entire house in April. After 6 months, the floor started separating. We contacted Home Depot right away. The flooring contractors (Superior) sent out two different inspectors to look at it. The first one (who only had two weeks experience) said it was normal. The second one said the floor was installed wrong and half of it needed to be redone. Not happy about this but we scheduled two days for this repair last week. My husband took off work and we paid someone to help move all of the furniture and appliances out of two rooms and NO ONE from Superior showed up! We called two times before the date to confirm this!! One of these was the Day before the installation. After many phone calls to Home Depot and Superior, we still don't know when they are going to fix this mess.
