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July 2023 by Elizabeth LeClair
Lou and Joel Fiorelli have been our family's State Farm agents for over 40 years. Excellent professional services have always been provided by agent and staff.
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July 2023 by Jake Reiske
I've had nothing but good experiences working with Joel and his staff. Maria in particular has made managing my policies a breeze! Thank you for the great service.
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July 2023 by Jeff Anstine
great service, i have used them for 25 years, 3 homes, many cars and now a new townhome.
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May 2023 by Alexander Head
Give your business to another agent. I would rate their service as an “F”.Communication and response time is very bad. We have had some phone messages just NEVER get returned. Important insurance questions that don’t get answered or resolved. Lost in voicemail? Ignored? We will never know.Understaffed for years and it shows.Recently had to close out a whole life insurance policy and needed the money ACH to us ASAP only to find out they failed to forward my paperwork to the home office for TWO WEEKS. Completely incompetent staff and show no sense of urgency.I presume ANY other State Farm agency would give you better service and care about you and your needs *more* than the Joel Fiorelli office.We will be switching our accounts to another agency very soon.
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May 2023 by Google user
Give your business to another agent. I would rate their service as an “F”.\\nCommunication and response time is very bad. We have had some phone messages just NEVER get returned. Important insurance questions that don’t get answered or resolved. Lost in voicemail? Ignored? We will never know.\\n\\nUnderstaffed for years and it shows.\\n\\nRecently had to close out a whole life insurance policy and needed the money ACH to us ASAP only to find out they failed to forward my paperwork to the home office for TWO WEEKS. Completely incompetent staff and show no sense of urgency.\\n\\nI presume ANY other State Farm agency would give you better service and care about you and your needs *more* than the Joel Fiorelli office.\\n\\nWe will be switching our accounts to another agency very soon.
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November 2022 by Amy Bonczkowski
Fast and friendly help from Lyn! She answered all my many questions, confirmed I received all documents/emails and such- helped me make sure my little “to do” list got done- super helpful for me!!. Offered great options for different coverages with rates, and ways to help save. She is so great, easy to talk to, and most of all so genuine in helping make a decision best for Me. So glad to have her on my side!
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November 2022 by Donato Ramos
I've been with State Farm for a long time and the staff have been polite and quick on everything I need. Pam has been very helpfuland Maria as well.
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November 2022 by Annette Doherty
The staff at Joel Fiorelli are always responsive and helpful. Their excellent service is not common in this industry.
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October 2022 by Gee Mathew
Maria. Thank you for your assistance in clearing the confusion of the State Farm email which seems to have been a SPAM. Also, for clarifying the account status. Appreciate your support. Have a nice day.
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August 2022 by Thomas Loew
I have been with Statefarm since I got my license at 16 and this group has been so responsive and top since on the few occasion I've needed support.Maria Maldonado over there is on top of it all! She helped my family with a seem-less transition of coverage from one vehicle to another and she also helped me review which policy is best for my needs in terms of cost & coverage variables.I highly recommend Fiorelli branch of Statefarm.
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July 2022 by Kari hensel
Nicest group of people working here. Maria is amazing and always so helpful with my calls. Always answer questions promptly.
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May 2022 by Adin “HugMeZebraNoHomo” Mathew
Maria was very patient and helpful with reviewing the policy required for our car. We have been with for all our insurance needs. Thank you for your support as always. Much appreciated
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March 2022 by Mario Grech
Pam and Maria, and all the staff are always polite, helpful, and prompt with anything I have ever needed. State Farm as a company? I am not happy. But as far as agents offices go, this one is top notch. They text, which is great. Very good response times on emails and someone always answers the phone. Top notch!
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March 2022 by Barb Runions
I have been with Fiorelli State Farm since 1973. I have had nothing but fabulous service from these people through so many ups and downs throughout the years. They are so attentive and really care about their clients. They are so easy to talk to and explain everything very thoroughly. Just today I talked to Maria and some questions that I had and she was very clear and understanding and I would suggest anybody looking for coverage to definitely check in with this office, I can just not say enough things about them.
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March 2022 by Diana Alvarez
I have been a client of Fiorelli's office in Mundelein for 20 years. I have never had an issue. The staff is professional and timely. I recently had to make some changes and interacted with Maria Maldonado who went above and beyond to assist me. Maria was super helpful, proffesional and warm. It's staff like Maria why I stick around! Very satisfied!