-
March 2024 by Kathy Raymundo
The Staff at the River road location in Naperville are friendly, kind and helpful. They kept us informed the entire time and had my car ready when promised.
-
March 2024 by Phillip Joe
Using Caliber Collision was a very good decision. Their customer service was very respectful, informative and kept me informed of the status. It was very comforting to know that their business system worked seamlessly with my insurance company for billing and payment. Upon receiving my vehicle back I noticed that it was washed, cleaned and the repairs were flawless. It appeared as if it had never been in an accident. It was that good! Needless to say I will use this company again and recommend to others to do the same.
-
March 2024 by K. Goss
I went to 7 different shops for repair estimates after my car was involved in an accident. I ended up choosing Caliber and I have zero regrets! I can't say enough good things about this place. The front desk ladies (Amy and Dani) are super friendly and welcoming, unlike many of the other shops I visited where the environment was off-putting and cold. I was really worried about being taken advantage of and overcharged, but the gentleman who gave me my estimate (Dan) was extremely thorough and took time to answer ALL of my questions and made sure not to make me feel stupid for asking them. He was so accommodating and I later found out it was actually his last day at this location, yet he still went above and beyond to help me. That speaks volumes to the character and professionalism cultivated here. The general manager (Micah) was awesome and kept me updated on the progress of the work. They didn't charge more than the initial estimate, which was a very welcome relief. Lastly, the work itself was BEAUTIFUL. I wish I could thank the people who did it, bravo! I couldn't be any happier, highly recommend this place.
-
March 2024 by li mu
Good job ? trust worthy
-
March 2024 by Thomas Blank
Caliber Collision did great work and communicated throughout the process. I would definitely recommend to friends and family.
-
March 2024 by FoFo_ Pro13-
I took my challenger to get fixed because someone had crashed in to me 3 days before Christmas. The persons insurance called me and everything and I set up an appointment with caliber collision and they had my car for about 3 weeks. When they finished I went to pick up my car and it was fixed from the crash but they had left a big crack on my door! That wasn’t there before I dropped off the car (I have pics) when I tried confronting them they made dumb excuses for the reason why it happened supposedly they never touched my door so then I guess the crack just magically appeared. I was told someone else did work in the past on my car which caused it to crack ? Even though I’ve had my car for a year and nothing ever happened to it to cause a crack like this. They did not wanna take responsibility so now I’m stuck with a crack on my door.
-
March 2024 by Yolanda Carnes
Excellent work and great customer service!Naperville Location
-
March 2024 by Joseph DeMercede
Great shop, doing super work, and having wonderful folks!
-
March 2024 by Vytautas Paukstys
Many of the recommendations were completely correct. They do excellent work and exceptional customer service.
-
February 2024 by Sarah Ren
The best team!!! Awesome from start to finish - helpful, educated, friendly, communicative, and transparent.
-
February 2024 by Justice Deleon
Overpriced estimate and lazy. They were not willing to give a full detailed estimate because it would have required them 5 minutes to check a part number underneath my vehicle.
-
February 2024 by Rahat Hossain
They informed repair progress in details ,always updated if any changes on pick up date , very supportive and quality works . Recommended very much !!!
-
February 2024 by Barbara Smith
Great work my car looks brand new the ladies at the front desk were wonderful
-
February 2024 by C J
Great service, very friendly and communicated expectations and updates well!
-
January 2024 by John Szostak
First time using Caliber Collision. They were very friendly and kept me updated on my car’s progress through texts and phone calls. Answered my questions and even returned my rental car when it was time to pick up my car. Had to check license plate of my car because it looked like a Showroom new car! Very pleased! Highly recommend!!
