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November 2023 by Ed Sutherland
Took the day off work to run some errands. Stopped in to get an oil change and was told I would be in the garage in about 15 minutes. 2 hours later, after a service tech went through my truck with a fine tooth comb, they give me three pages of things they thought might need attention that would come to a total over $2300. The guy sitting next to me for tires was quoted over $3000 for things he wasn't there for. I understand upselling filters and small things, but taking two hours for an oil change and coming back with that list was too much. Needless to say, I didn't have time to do my other errands. Do what customers ask for and get it done quick. I will not be back. They do not value a customers time.
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November 2023 by Dave r
I just saw Ed’s review. I was the guy in the waiting room with him. I got 4 new tires. I was told 45min to 1hour to do the work. I dropped off my car went to lunch and returned an hour later. I was ok with the workmanship but they used up my afternoon “finding” $3200 worth of other stuff above the cost of my tire replacements. That would be ok if I went there and asked for that inspection but I didn’t. All told my tire replacement took over 2.5hours and I found that frustrating! The work was fine the people were nice but I felt taken advantage of by being forced to wait for them to do things I didn’t ask for.
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November 2023 by Jeannette Williams
Matt and his tram are amazing. They will listen and help you get the right services you need. Thanks everyone at Acorn for taking care of my truck!
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October 2023 by Paul Ballent
I just bought tires for my Miata and give Acorn 5 stars. I’ve previously bought tires from Cassidy and Discount but will never go back. Acorn had to order my tires which they received the next day. Acorn called to confirm they received and my appt was still a go for the next day. Matt is super responsive and great to work with. You will not be sorry you went here for tires.
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September 2023 by Amol Jadhav
Update:- There were 2 other customers sitting in lobby at that time and all of us were discussing how expensive the location is. One customer was saying how the same part that you are asking him to change is n times cheaper across the road. Other customer told us that she is stuck in situation and she had no other option else she would have walked out too... No customer in lobby had good feeling about your best quality service.... You conveniently read only about Costco not read about how other place told me that they don't even charge for small things such as checking battery or replacing it, specially if are buying it from them.... checking battery $44 + Labor $80 for replacing... How you offer additional quality in it compare to your competitors? At least people reading it will know the options.. not everyone can afford Gibson Steakhouse ..I am glad that i walked out after seeing menu prices.. i wish i knew in advance..I went there to check tire pressure warning and my car engine died. They charged $44 in advance to check.. in which they just tried starting car twice and checked battery with multimeter and told me battery need to be replaced. Replacing battery was another $400+ quote including $80 labor. (and plus $44 to check battery was included...)... I bought battery from Costco for $120 went to AutoZone.. AutoZone replaced it for free in less than 5 min and also gave me old battery back and mentioned to claim rebate from Costco. ..... Here it was $44+80 labor for 10 min job +Costly parts... AutoZone said they don't charge for such small things...see the difference..
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August 2023 by Deb Lincoln
I have been having Acorn work on my car for several yearsI find them to be honest and try to give me the best service at the most reasonable price.Matt has taken care of recommendations for best possible performance at the best price. I highly recommend Acorn for honest and reliable service.
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August 2023 by Thomas Hughes
The staff I worked with were great. The information they provided ensured I was able to follow up with the previous shop that stated they completed work which appears they did not. Very helpful inspection. Would recommend Acorn tire to all who ask. thank you.
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August 2023 by Amy Maher
Absolutely incredible! My car broke down and was towed to Acorn. They let me keep it on their lot until I was able to work things out. So courteous. Would 100% recommend this place to anyone and everyone. Can’t say enough nice things about Acorn!
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August 2023 by Christine P
We took a vehicle here for a pre purchase safety inspection. We found Mike to be courteous professional and knowledgeable. We will definitely go back with any of our vehicles!
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July 2023 by Todd K.
Very unprofessional! Since I decided to bring my own parts, service writer decided to not tell me of other issues they found on my car, but yet said on the receipt that I denied the repair when I did not. Very expensive also, since I brought my own parts they charged me more per hour, and since it took them longer than book time they then called me and said it would cost $150 more for the labor only. I understand the removal of the axle shaft was difficult, but after seeing the old axle shaft I have to inspect my car for other possible damage caused due to the removal process.I am very disappointed with the service I got from the North Aurora Ave. Acorn tire.I would only trust them for tire installation and front end alignment.Update:I have since looked at the motor mount that was torn and saw the damage on the mount caused by the replacement of the axle.I will not return to Acorn tire for any further work and I will advise anyone I know not to go there.
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June 2023 by Andrea McFarlin
The professionals at Acorn Tire were great to work with. They took care of my vehicle and kept me informed of the progress and any issues along the way. Great experience and I recommend their service.
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June 2023 by Lori Howard
They are very nice here. A couple weeks a go. My car wouldn't start. My insurance company sent someone to jump my car. So once I got my car started I took it to Acorn Goodyear. And they put a new battery in. Thanks for your help Matt and your crew!
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June 2023 by Readus Sago
Nice job, as always I was in and out in a reasonable time. I had a serpentine belt replaced as well as a tire pressure indicator light replaced. So far so good
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May 2023 by Steve Tredinnick
I purchased tires at Tire Rack and had delivered to Acorn for installation. I was able to get in within 24 hours and wait for the installation. Service was great and I was out of there in under 2 hours. Will definitely keep Acorn in mind for other services.
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May 2023 by Glen Hickman
Great job, alignment is a vast improvement on what it was. Only negative feedback was length of time - I had a scheduled appointment at 4pm, noted I would be remaining with the car ... I didn't leave until after 7pm.Updated post after owner comment: My vehicle didn't enter the work bay until after the 2nd hour of waiting. I have no issue with the time required for the actual wheel alignment, my issue was with the scheduled appointment time not being honored.