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February 2024 by Ryon Thro
Most of the people working there are either on their phone or not helping others unless they're at the register or doing returns and pickups for packages and it's confusing to get in and out
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February 2024 by InchyPlayz
Clean and organized, crew is extinct except from the check out person. Probably my 3rd attempt at the salad bar and every time I go there, only to find empty trays or left overs. Again, no crew members available. If I got lucky to find someone and asked if they are refilling and what time do they start and end their buffet no one knows and give different answers. I’ve been there at 6pm, 7pm and 8pm nothing. I have noticed the crew members hurriedly filling boxes for themselves. They should either shut this section down or keep it well stocked and crewed. Manager is never available.
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February 2024 by Dan Pianetto
A pretty good shopping experience, especially in a land where the usual is Jewel. Clean, decent prices.
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February 2024 by bridget curin
White pizza freshly made with love?
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February 2024 by Omowunmi Anike Ayinde
Great shopping experience
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February 2024 by Youbeen4 Youbeen4
We were about to enter the liquor section when a gate keeper woman jumped from behind us with no greeting rudely proclaiming “ you can’t go in there , I need ID”.I think she has no customer service etiquette and probably has been a bully all her 50 or so years of her life.
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December 2023 by Lydia LNO
Totally fun place to shop if you're an Amazon Prime member. Just scan the Prime QR code as you enter and leave. In all honesty, it was my first shop there, and I didn't look in depth at every department of the store. Their strength is non-perishable items. Dairy had a poor selection in comparison to Whole Foods, for example. Overall though, kinda cool!
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December 2023 by Nancy
Receipt not provided, repeatedly overcharged, prices not good, produce is bad. Despite the hundreds of cameras I was improperly charged for 2 yogurts when I only put one in my basket. And this has happened once before with a different product. Without any immediate receipt provided, I couldn’t see or fix the problem real-time. One shouldn't have to shop with the specter of fear that you’re going to be charged for something not purchased. Having shopped there several times now, I have yet to find a ripe banana - either they are green or rotten. On a pricing front, I keep looking for the good deals but have been underwhelmed. Very few associates to be found - the ones that are there seem nice, so this is no comment on them. Narrow aisles, many items packed high and out of reach, lighting is stark - overall the environment and shopping experience is cold, clinical & frustrating. I’ll stick with the traditional grocers.
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November 2023 by guy schmidt
As much as I truly don't like Bezos, his company totally rocks.Prices on most items are very competitive. Their sales and discounts for shopping the store are pleasantly surprising!The people at this facility are the best in the business!The placement and grouping of items is a bit hectic, but it's now the only place I'll shop, even though I use Fresh Delivery most of the time.Word to the wise- for the most part, Happy Belly and "in house" brands are are well comparable to "label" brands
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November 2023 by JD Gallegos
I love the ability to be able to scan a QR code when you enter and scan that QR code when you leave bypassing the registers. Also they have a good selection of produce at good prices. We also came at a good time because we found things that were marked down and priced at a great value. We shop around for the staples sometimes, whether it be Jewel or Aldi, but we found deals at this Amazon fresh so we'll be coming back more often.
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November 2023 by Bill LaManna
The store is really nice and neat. Super clean and organized, but the prices? this place is nowhere near a deal. I guess that would explain why there were only 3 people shopping in the store. A place where there are basically no employees where you do everything for yourself should have WAY better prices. This store is priced just like Whole Foods, so do not think you are going to get great prices. I think I would skip this place and use a Walmart or Costco over this place any day.
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October 2023 by D Mathias B
Some items are outstanding deals, while others are average-priced. The staff seems friendly enough for a grocery store. Easy to return Amazon purchases here.
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September 2023 by Megan
This store used to look great and I never had the experiences I do now. I went to 5 different fruits/vegetables and put my hand into moldy and rotting produce. I was so grossed out that I hustled kept putting my hands into mush when I tried to pick things up. I also previously bought a package of the pre-peeled garlic, and didn’t realize it until I got home, but almost all of it was moldy as well. And maybe it’s because today is a Sunday, but there were tons of empty shelves. Football Sunday and you can’t even get salsa. Just an overall bad experience from this store, and it has been for a while. I will say, the employees I’ve interacted with are great! So that’s the only reason for the 2nd star. They are good people, but the care for the store is awful.
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August 2023 by James Caruso
My local NE Naperville Amazon Fresh has become a local favorite of mine to pick up exceptional food items at a surprisingly refreshing price. You can purchase items similar to Whole Foods but with even greater savings. Noteworthy is the private Afresh label that makes exceptional well above average products. If you shop this Amazon Fresh say about 2 to 3 times each week, you can find a treasure of HABA and laundry products with stunning sale prices which make you save more than a Costco or Walmart!Don’t pass up their made to order fresh pizzas at a shockingly daily low price. Their sushi is actually very exceptional and offers far better prices than Whole Foods whose sushi prices have gone through the roof.Check out their liquor section where you can find daily wine deals and spurt based offerings at a shockingly exceptional price, for example, the cutwater lime margarita four pack of cans that is generally about 999 for a four pack. The same four pack at Jewel, Binnys, and anywhere else is at least two to three dollars more.My couple critical feedback from the past was that they generally would only have one person on a register, and could use a consistent second. That has gotten better. Also, it always seems that the shelves at this store were somewhat understocked on a regular basis, but that has gotten slowly and incrementally better.Overall for what this local Amazon Fresh has to offer I give it a four out of five stars and I’m very appreciative. It’s in our community.
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August 2023 by Katherine P.
The Amazon, fresh in Naperville is very conveniently located for me. Employees are friendly Initially, the produce was fresh and the variety was expansive. I have found lately the produce has deteriorated, the meat section has closed, and the entire store smells of sewage. I now use this location for Amazon returns only and no grocery shopping.