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September 2025 by Lauren Yu
Carly was amazing and incredibly helpful! We came in looking for a specific product (which they didn’t carry) but Carly was helpful in finding alternatives. The whole team was very welcoming!
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April 2025 by Nermeen S
I was hesitant to visit this location because of all the negative reviews, but I really wanted to try the look that keeps popping up on my instagram. Glad I ignored the reviews. First, I was greeted by an associate, very nicely if I might add. I got the items I needed for the outfit I saw online, and another associate asked me, if I needed a dressing room. After trying the outfit and not having the same look of the size 2 instagram girl I follow, I returned the items to her, and she was very nice and friendly. Hundred percent recommend this location.
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February 2025 by Lisa T
I love Athleta clothing. But this store is not a good place to buy it. I’ve tried, several times, to shop here and can NEVER get anyone to assist me. The other day (last Wednesday) was the final straw.
I had shopped their online inventory and knew exactly what I wanted. I went into the store and was THE ONLY CUSTOMER. Two Athleta employees were behind the counter, talking to each other. Did they greet me? No. Did they offer to assist me? No. They were too busy talking to each other.
No more. Online or OakBrook. So many Naperville businesses think they are better than their customers.
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December 2024 by Kelli Velasquez
Great store, wish I lived closer
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December 2024 by Monica Tovar
Very rude, we all were buying many things and my 85 years old mom sat down in the meantime, they kicked us out of the store. Very disappointing.
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December 2024 by KC C.
Good quality apparel and great service...loved it
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June 2023 by Rachel Devadatta
The products are so well organized, it made shopping a breeze. Abby was my fitting room attendant and she was so helpful. Good customer service at check out too.
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February 2023 by Kathryn Parenti
During a size exchange, the managers of the Naperville Athleta gave me a little bit more faith in humanity. There was a “corporate” problem with a special discount that I had used to make my purchase. The system would not allow the simple size exchange to occur. I was upset that this system being run by Athleta would treat the customer so rigidly and unfairly. The managers handled me and the problem with kindness and generosity, despite my anger at the corporate management. The local customer (me) benefitted from the managers’ understanding that corporate is not the local face greeting me and helping me at the store. Thank you both!!!
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November 2022 by Jordyn Saelens
Very cute but a bit expensive
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July 2022 by Gina Pestrak
Great help as I tried on items to find the right fit and very friendly service when making my purchase!
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July 2022 by Annabelle Saelens
Very cute but a bit expensive
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May 2022 by Katie L.
I have been a loyal Athleta customer and FitPro for years and today I received some of the worst customer service I have EVER received anywhere, from an associate working in your Naperville, IL store. I no longer have access to the email address I used to register for the FitPro program as I left the company and now use a personal email address. However, I am an ACE Certified Group Fitness Instructor, ACE Certified Personal Trainer and I teach group classes at Rise Fit & Well in Glen Ellyn, IL, as well as own my own virtual teaching business. I have NEVER had a break in teaching or certification, I just don't have a company email address anymore and therefore did not receive an email in 2022 with the new FitPro digital pass. I still have my 2021 FitPro digital pass and my physical 2020 FitPro paper card. All I was trying to explain is that I did not receive the email in 2022 because I do not have access to the email address. Upon explaining this to the store manager in Naperville, an older blonde woman who was also training a new associate on the register, she told me no new applications were being accepted because "the program had been abused and was under review." I said that it was sad it has been abused and her response was "Talk to your fellow FitPros about their abuse." Who says that to a customer?! She did provide a phone number for me to call, and that didn't help but their online customer service was able to resolve it for me. However, I will NEVER return to the Naperville store, will share this customer service story with my clients and would appreciate if this woman kept her negativity to herself in the future.
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September 2021 by Y H
Love the clothes but not going into this store. There's a couple friendly ladies but for the most part they ignore you. I went up to the counter where there were 4 women talking, one was the manager, and after looking at me, proceeded to keep talking. A girl had to come off the floor to help me. I'll be ordering online now.
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September 2021 by Pat Kieltyka
Wonderful place. Very nice and clean. Good deals too.
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September 2021 by Beth Niedoborski
Friendly staffNice clothingClean store
