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June 2023 by Rachel Devadatta
The products are so well organized, it made shopping a breeze. Abby was my fitting room attendant and she was so helpful. Good customer service at check out too.
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February 2023 by Kathryn Parenti
During a size exchange, the managers of the Naperville Athleta gave me a little bit more faith in humanity. There was a “corporate” problem with a special discount that I had used to make my purchase. The system would not allow the simple size exchange to occur. I was upset that this system being run by Athleta would treat the customer so rigidly and unfairly. The managers handled me and the problem with kindness and generosity, despite my anger at the corporate management. The local customer (me) benefitted from the managers’ understanding that corporate is not the local face greeting me and helping me at the store. Thank you both!!!
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July 2022 by Gina Pestrak
Great help as I tried on items to find the right fit and very friendly service when making my purchase!
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July 2022 by Annabelle Saelens
Very cute but a bit expensive
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May 2022 by Katie L.
I have been a loyal Athleta customer and FitPro for years and today I received some of the worst customer service I have EVER received anywhere, from an associate working in your Naperville, IL store. I no longer have access to the email address I used to register for the FitPro program as I left the company and now use a personal email address. However, I am an ACE Certified Group Fitness Instructor, ACE Certified Personal Trainer and I teach group classes at Rise Fit & Well in Glen Ellyn, IL, as well as own my own virtual teaching business. I have NEVER had a break in teaching or certification, I just don't have a company email address anymore and therefore did not receive an email in 2022 with the new FitPro digital pass. I still have my 2021 FitPro digital pass and my physical 2020 FitPro paper card. All I was trying to explain is that I did not receive the email in 2022 because I do not have access to the email address. Upon explaining this to the store manager in Naperville, an older blonde woman who was also training a new associate on the register, she told me no new applications were being accepted because "the program had been abused and was under review." I said that it was sad it has been abused and her response was "Talk to your fellow FitPros about their abuse." Who says that to a customer?! She did provide a phone number for me to call, and that didn't help but their online customer service was able to resolve it for me. However, I will NEVER return to the Naperville store, will share this customer service story with my clients and would appreciate if this woman kept her negativity to herself in the future.
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September 2021 by Y H
Love the clothes but not going into this store. There's a couple friendly ladies but for the most part they ignore you. I went up to the counter where there were 4 women talking, one was the manager, and after looking at me, proceeded to keep talking. A girl had to come off the floor to help me. I'll be ordering online now.
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September 2021 by Pat Kieltyka
Wonderful place. Very nice and clean. Good deals too.
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September 2021 by Beth Niedoborski
Friendly staffNice clothingClean store
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July 2021 by Amanda Joyce
Smaller than I expected, but I always find great stuff with this brand. Wear their clothes ALL. THE. TIME.
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January 2021 by Elizabeth F.
I actually had a really good customer service experience here. I took back a coat without tags or the original receipt, and the poor sales associate was kind enough to just give me store credit after trying to refund me in my original payment for 10 minutes. She didn't make any fuss or be passive aggressive, as I might have if I were in her position. Thank you to whoever that was! Also this location is very clean and I have never had a snobby feel from sales people and have always been asked if I need assistance (even though I have never showered or put on makeup or a bra before going in there.) I just feel like this location should have some positive reviews because it really is not a bad place!
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November 2020 by Yeonhy Hyong
Love the clothes but not going into this store. There's a couple friendly ladies but for the most part they ignore you. I went up to the counter where there were 4 women talking, one was the manager, and after looking at me, proceeded to keep talking. A girl had to come off the floor to help me. I'll be ordering online now.
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September 2020 by Dinar Birjis
I love Athleta . The product is reasonably priced and very comfortable. The workout clothes are amazing . I have no issue with the brand or the quality. It’s fantastic.I am going to share an experience of my visit to Naperville store Athleta. I went early because I wanted to avoid Saturday crowd and did not wanted to miss the discount . So there I was all excited with my new clothes and went to the counter to pay . This salesperson ( had blond hair and a mohawk) was on the phone but saw me right away , she said for me the stand at the social distancing spot and away from the counter in a very rude way . Before i checked where i am standing my response was apologetic and then i found that i was standing away from the social distancing spot and kind of too far from the counter . There was another salesperson who heard it too . She was behind the counter folding clothes . after 5/10 mins she called me on her side to pay for the products . I spent 436$. I felt bad because i was mistreated because of my skin color . I walked out of the store feeling sorry for myself why ? because i did not think fast enough. I took the behaviour normally. I should not have bought those clothes and complained the employees to Gap right away .I am doing it now . I was mistreated because of my skin color and i was put to place and was not treated equally like other customers in store .This store is only for people who are white not for any other .
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June 2020 by Megan N.
Today, my friend and her lovely mother went to go shop at this store in Downtown Naperville. They have been here multiple times previously with zero problems. However, today was different. As they walk in the store and begin looking at clothing, an older white woman starts to hover around them. To be clear they are Mexican. She follows them around the store and when my friend goes to try on a bathing suit, she walks up to her mother and begins questioning if she is actually going to buy something. They had been in there for maybe 15 minutes and this woman was pestering them about their intentions- to which her mother replied that she was just waiting for my friend to come out of the dressing room. When they are checking out and took out their credit card when the screen said the payment had processed, the sales woman kept saying that their card was declined (3. Whole. Times. when they had had no problems with getting their card declined before). The screen would go black every time they took out the card as if it was reset. She then finally accepted the card payment. Then when my friend tried to ask her to help ordering the bathing suit she wanted in her size (which they had done in the store with no problems before), the sales woman said it wasn't their job and that she couldn't help. She was an older white woman who clearly wanted nothing to do with my friend and her mother even though they have done nothing wrong. This is purely unacceptable and unnecessary behavior. 0/10 customer service.
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March 2020 by Christine Diaz
I do like this store and highly recommend!! Whenever I find myself in this town, I make sure to stop by to check out what's new. They always have fancy fashions for women which a great quality and reasonably priced. All the attendants are always friendly, informative and most times call me when something new comes up. Highly recommend. Hands down!!
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February 2020 by Shriya S.
I really love Athleta clothes! I was looking for some leggings that are similar to my Lulus. Although I think the quality of Athleta clothes is there, I wouldn't recommend this location to shop. When I came in, I wasn't greeted or asked if I needed assistance. Even when I tried to ask someone what the differences are between their leggings, they didn't really answer my question and pushed me to try a certain kind of leggings instead of asking what I would use them for. Being that their prices are similar to Lululemon, I would just go down the street for better customer service if you need someone to work with you. Otherwise, I think I'll order my own athleisure and workout gear from Athleta at home.
