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June 2025 by Sachin Sharma
Good service
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June 2025 by Maniesh Singh
I had a smooth experience with Avis. The car was clean, well-maintained, and ready on time. The pickup and return process was quick, and the staff was professional and courteous. No hidden charges, and everything was clearly explained. Would definitely rent from Avis again.
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June 2025 by Karen Beetchin
I’m happy to get here after reservation just to be informed that they don’t have trucks
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June 2025 by cobaltalgos (cobaltalgos)
The best experience I have ever had renting a car! Eddy is a true rental veteran and it shows. He always responds quickly and resolves any issues right away. His staff is very helpful and knowledgeable and they strive to be efficient and get you on the road with minimal hassle. I did an extended rental and the renewal process was seamless. Overall, I am very pleased and look forward to any future rentals with Avis on Ogden in Naperville!
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May 2025 by Fuad Kadora
Had a great experience with Avis! Ben, Moe, and Shiva were incredibly helpful in getting me the car I needed and provided excellent support throughout the entire rental process. They were professional, friendly, and made everything easy and stress-free. I highly recommend this location for all your car rental needs!
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April 2025 by P Vas
NO AFTER HOURS DROP BOX EVEN THOUGH IT MENTIONS HAVING ONE ON THEIR WEBSITE!!
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April 2025 by Zan Milic
Returned a vehicle… filled it up at Mobile station down the road (nearest station of any kind and literally walking distance from their office). They haven’t checked the vehicle at all which is fine I guess… until I got a $23.21 fuel charge a minute a later. Called them immediately and had to call a few times... as call went to their automated system (was later explained that they were busy and couldn’t answer… although there were two people in the location and no other customers around (3:15pm on a Monday) - 100% ignoring the calls). After finally getting through to the location they said it was a system mistake and that I will be refunded in few a few days at the latest... I wonder how many people don’t “catch their mistake” of a bogus fuel charge… or how many people don’t deal with 15 mins on the phone with their system to ultimately ask the office to remove that charge…
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March 2025 by Samantha T
I rented an EV. It was a Chevy Bolt. The car brokedown within less than 24 hours! It had to be towed! I was charged $229.40 for less than 24 hours! Huge rip off!
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February 2025 by vindzejus andruskevicius
U reserved gas car ,wen u at office his telling u only electric car available don't waist time.
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January 2025 by Mir Khan
They cancel bookings last minute. Never book through Avis
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December 2024 by Lucky R
The cars displayed on the website indicate that payment is accepted upon pickup; however, they do not have the car available. Upgrading to a higher car incurs extra fees, which feels like a robbery.
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December 2024 by omeriko
do not waste time at this location, they got contact with me right 7 minutes before my appointment and told me that they can
not provide the vehicle i booked! i was already on the way to location for 25 minutes! ZERO star customer service awarded goes to this location enjoy
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October 2024 by Guadalupe Gonzalez
I had a 3 day reservation for mid size gas vehicle, n wen I arrive bad attitude to start! Then they tell me my reserved car is not available but I can call next wk??? Oh then they do have a car electric Bolt, I told her I reserved a gas-crappy attitude she told me again call next wk n check!
WTH! Bad impression for my 1st uber rental!
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October 2024 by VELİ ŞAHİN
They canceled my reservation before 30 minutes without excuses. Don't trust them.
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August 2024 by Shoaib Sayani
Overall great experience with renting through this location. Excellent staff and friendly service. Especially, Eddie should be recognized for his brilliant customer service!
