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March 2024 by Fran W
Went here on Tuesday afternoon to close out two accounts. I was greeted by Faye upon entering and was told to have a seat and someone would assist me in 10 minutes. Less than 10 minutes later Faye escorted me to a private office and very efficiently closed both accounts. Faye was very professional and courteous. I highly recommend this branch of BOA because of my positive interaction with Faye.
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December 2023 by Nataliya Samoiliuk
I had the pleasure of being assisted by Faye Austin at the bank, and I must say she is an absolute professional. Faye is incredibly competent, always ready to lend a helping hand and tackle any issues that may arise. Her positive attitude is truly refreshing. Faye goes above and beyond, making her not only an exceptional employee but also remarkably friendly to clients. A delightful experience – Faye Austin is a standout asset to the bank.
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October 2023 by Kudrat Azimov
Lilia super service Thank you so much
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September 2023 by B H
This branch of Bank of America recently tried to steal $24,000 from a Naperville woman. They refused to offer any explanation for why they closed her account, denied that she even had an account and still refuse to explain their actions. Shenanigans like this are common in Third World countries like Greece and Hungary. In those countries, whose economies are in freefall, banks lack legitimacy. They engage in fraud and steal from their depositors at will. Institutional theft like this happening in America is proof that we are backsliding into Third World levels of corruption. I'm happy this woman got her money back, but beware. The worst is yet to come.
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September 2023 by Anurag Reddy
The service is great .Lilia patience is appreciated ?.
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July 2023 by Elif Dogan
Ms.Lilia and Ms.Jean the sweetest workers that I ever met they literally get to spread sun shine
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May 2023 by Анатолий Мельник
Christina Gualano has earned the title of the best of the best employees of the bank.Patient, competent in her work, without arrogant attitude to clients, causes only positive emotions.The bank's success is based on such people.Good luck to you all
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March 2023 by Ryan James
Can’t even get my own money out of the bank because nobody wants to work anymore. The place is only open from 9 AM to 4 PM, closed on the weekends. Definitely switching banks.
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January 2023 by Don Orso
This branch does not have customer service attitude at all, Recently visited this branch , no one was there still refused to serve without an appointment , Drove to 896 Illinois Rt 59, Aurora, IL 60504 branch who helped despite they were busy with other customers. I completely understand the appointment based service principle but not sure if it applies wen they are not busy,
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December 2022 by Rustam Karimov
Vey polite and friendly personnel. Real professionals.All things were set in a half an hour.
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October 2022 by Nhut Nguyen huu
Thank Lilia Cantero, the nice staff.She is enthusiastic to help and introduce me procedures. Appreciate for your good service.
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September 2022 by Dp Dha
This branch does not have customer service attitude at all, Recently visited this branch , no one was there still refused to serve without an appointment , Drove to 896 Illinois Rt 59, Aurora, IL 60504 branch who helped despite they were busy with other customers. I completely understand the appointment based service principle but not sure if it applies wen they are not busy,
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September 2022 by Cecil M.
I was trying to open an account with this institution, they requested proof of address verification. I submitted my bank statement which according to them is an acceptable form of verification. Maria Pogwizd did not accept it because the account statement I submitted had a zero balance. Wow! I have multiple accounts and can submit another but why!
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April 2022 by Kuanysh B.
Lilia Cantero the best employee, professional in banking matters and the best service attitude! I am very grateful to her for her attitude, loyalty, for her ability to explain everything accurately and clearly!
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November 2021 by Miyo CH
Not helping the worst branch, they are doing nothing just chit chat and pretending they are busy, specially the american African receptionist.i will cancel my checking account just because of this branch i will go somewhere else where they value the customer
