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November 2023 by Brent Terada
We ordered a ice cream cake for 20 people a week before. The evening before we were scheduled to pick it up ( less than 12 hours) I received a email saying they can’t make it. No phone call or explanation?Too late to find another cake or to get one made.Completely ridiculous!
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June 2023 by Jordan
NEVER ORDER A CAKE HERE. Awful management. They FORGOT about my cake order. The only thing they said was sorry. No compensation for their mistake. I had to choose a random cake that was not what I ordered at all since I needed it today. So inconvenient. Order from other, more reliable locations.
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June 2023 by Oybek Olimjonov
Always smiling and kind employees. I visit the store everyday to get my baseball nut scoop
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April 2023 by Karen J.
When I think of Baskin Robbins, I think of ice cream, not ice milk! Today, I thought I would treat myself to a strawberry shake and I happened on the Baskin Robbins on Washington. I ordered a large which was ridiculously expensive. When I took a sip, I found myself crunching on tiny bits of ice. The taste was awful, it was as if they put ice, some milk, some sugar and a few pieces of frozen strawberries in a blender for a minute; then poured it in a cup.If I had the time, I would have driven back and demanded a refund. Instead I drove to McDonald's and got a real vanilla shake.
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April 2023 by Joan Sano
Sweets tasty gelatos, great atmosphere, very friendly staff
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January 2023 by Sharon H.
Terrible service. The guy at the counter was talking to someone on the phone, it was not clear if he was talking to me or someone else. He was laughing on the phone but when he spoke to me he looked away and didn't even smile. And was very dismissive as I ordered donuts, Throwing them into the bag. I told him I also would like ice cream, he rang me up for a scoop without even asking me what I wanted (I wanted 2 cones). Not coming back again.
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September 2022 by Janice B.
We ordered 2 sundae's that tasted horrible! The ice cream had several chunks of ice in it, and the fudge tasted off like it was mixed with chocolate syrup? I don't like paying for an expensive item and not getting the product that I am supposed to get?! I tried to call and talk to management but no one was there and the employees no solution available to me!!
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July 2022 by anna murguia
Great service! Friendly! They everything to make a sundae. First one i went to had nothing on ogden. Definitely this one was great!!!!
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March 2022 by Samantha W.
EXPIRED. The ice cream they was sold to me was expired by a YEAR. The employee was insistent that it was okay but beware of the expiration dates on the ice cream tubs. I do not recommend unless you're fine with heavily expired foods
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February 2022 by Phaedra P.
When I went to order, the guy taking my order seemed really impatient with me trying to make a decision on what I want, then when my order was called, he seemed in a hurry to get it off the counter. Other than that, the food and ice cream was prepared well, it cancelled out.
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April 2021 by Lisa B.
Perfect fit for my craving. Mmmm... Daiquiri ice shake EXACTLY like I was craving. Staff was polite and attentive. They listened and made it perfectly. I'll be back!
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December 2020 by Farrah Khan
Terrible service! Signed showed OPEN when we got into the drive thru at 7:14pm. After waiting a few minutes with cars pulling in behind us, 2 employees come out the back walking by us. When I asked them if they are closed, with attitude one said yes and both giggled walking away. Zero professionalism and customer service. Seems like this is an ongoing problem. Maybe sell the business to someone who is more interested in running it if you are not!
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September 2020 by Christine P.
I just paid $6.00 for 2 single scoop sugar cones. The scoop was the size of a baby scoop and they got the order wrong also. Never again.
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June 2020 by Jack Guasta
Ordered a cake online (where it says you can get a custom cake in 24 hours) through this store. A few hours later I get a call telling me the "cake lady" went home already, but I can have one already made. I declined, but I was still charged for the cake. I have yet to get my refund...
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December 2019 by Adriane Walther
Store manager would not let us in store at 9:21PM on Sunday. Halogen signs is lit up with “open”. He motioned is to go to the Drive-Thru as he sat in the window on his phone.
