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August 2025 by Rima Petrutis
WOW another great experience with Batteries Plus on Ogden in Naperville. Have an older cell phone that constantly needs recharging but I didn't want to buy a new phone. Went in there and spoke to Kristin and Tim. They checked to see if they had the battery I needed and then for any sales or discounts. Found the battery at a different Batteries Plus store. They both offered suggestions and advice especially in regards to saving money/hassle. A few hours later I had a brand new battery for my phone, neatly installed. Two very kind people and a great business.
Have been here before for watch battery and carfob battery.
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August 2025 by Janis
My Neuton battery-powered lawn mower had not been used for several years. The batteries were dead and would not take a charge. In a phone call to the Neuton company I was toId that replacement batteries were not available from them or anywhere else, so the mower was essentially useless. Not being willing to accept this as the final answer, I took the battery case to Naperville Batteries Plus where I was helped by Elizabeth. She immediately knew how to remove the front plate from the case remove and test the batteries; they were indeed dead. She identified and found the correct replacement Duracell battery in their stock. She removed the dead batteries, inserted the new ones and tested them before reattaching the front plate to the case. Elizabeth was knowledgeable and very patient in her explanation of the process. She deserves an A+ for her impressive customer service.
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August 2025 by Max L
Timothy Dziadus help me fix my sump pump battery. Originally I was supposed to pay $500 to get the entire thing fixed (new battery, and new sump pump). He showed me by adding water to the battery, that I can make it run like new. He even patiently spent 45 minutes with me, diagnosing the problem and running all sorts of test to make sure the battery is working, as well as servicing the battery. I really appreciate him saving me all this money and him patiently spending a good part of his day to explain this to me. Thank you so much, Timothy!
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August 2025 by Dhvl PTL
Do not purchase car battery from battery plus , it only last 3 years and i having issue in my car , my warranty just got expired few months ago , i would suggest go another place but not battery plus . Called in but they dont want to help on this and try to sell another battery i am like no way , your company battery last only 3 years cant waste money
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July 2025 by Tymotka Uduszenie
Staff just moved into a new location. Here looks very clean. And looks like they are trying their best to organize as fast as they can. They offer wonderful services as far as watch. Battery replacements, key fob replacements and other different battery replacements. Come on in with your issues and they should be able to help you out.! Jay and Tim are wonderful!
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June 2025 by aaria gandhi
Timothy D was not helpful at all. I came to get my screen replaced and drove 45 minutes to the store just for him to tell me he does not have my part in stock. He then proceeded to lie and tell me he called me once but had not called me at all and told me my voicemail box was not set up when it was. He just took the lazy way out and did not want to do his job. He spoke horribly to my mother and I and was yelling at us in the store. He was not a nice guy and I had to file my claim at another store because he was not acting properly. After asking who we can speak to about this matter he refused to give us the store owners name and number and said he was the one who is in charge. Please be weary if you go to this store as he does not want to fully do his job or treat his customers well.
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June 2025 by Hutudan
Timothy D is horrible at treating customers well and was passive aggressive and disrespectful for no reason.
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June 2025 by Nancy Cole
Ordered the battery that I needed online and then went to the store to pick it up. Tim the manager pulled up my order and informed me that he could further discount the price of my order and proceeded to take an additional 15% off. He was very helpful and courteous. I will be returning for my next battery purchase. This store has every type of battery you need. I highly recommend them.
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May 2025 by Justin Doerries
Quick friendly service. Out the door with the right part in under 5 minutes at a price $10 lower than anywhere else in the area and it was a brand name.
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May 2025 by Ronald Neal
Awesome service keyfob fixed in a matter of seconds.
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May 2025 by John Rhoads
Great Service! Having a spare car key made. I had tried a key maker advertised in my church bulletin...he doesn't do car keys. I called the Honda dealership...$285.00. I was told that Batteries Plus does car keys. At $125, I hitched my 2010 Honda up and got to the store on Ogden Ave, Naperville, was taken immediately, no waiting other than the 1/2 hour to make the key. The set-up on the key making machine is critical since if not done right could freeze the car from being started at all!
John Rhoads
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August 2024 by C C.
Got iPhone 11 screen replacement on June, screen was not in good quality, dropped once on Aug and it cracked , screen went dark no longer worked. I missed old iPhone’s original screen, even I dropped multiple times with case and still useable. Not recommended this place.
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July 2024 by James Babin
Wouldn't take batteries for recycling because it was inconvenient for them. Said they were moving at the end of the week, guess that means they no longer honor their policies.
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June 2024 by Maureen Miller
Scott the manager was helpful with out any attempt to upsell unnecessary goods. He just fixed my phone & was super quick & helpful.
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April 2024 by Matthew Palacios
I love the guy who works there, he was kind and was cool.
