-
November 2023 by Gail G
We were referred to Best Buy Interiors by our contractors for quartz countertops. Met with Rebekah at the Slab Office who was very helpful in assisting us in our selection. Before our kitchen remodel even began, we had a sewer back up and needed to replace all of the carpeting in our lower level. After shopping around for vinyl flooring, we decided to go back to the Best Buy Showroom. We were very fortunate to be he helped by Laura G. Can’t say enough about her customer service. She has a great design eye, is professional, helpful, & patient.She helped us select the perfect product for our project & was more than willing to work with our timetable. The installers were very good & worked late to complete our flooring in one day. Everyone called when they said they would & arrived on time. Really happy with the end result. Best Buy will also be installing our quartz countertops & kitchen backsplash tile. Hoping that will be another positive experience! Would recommend to family & friends. Ask for Laura G. She’s the best!
-
November 2023 by Patti Kuhl
BBIF recently completed several large redecorating projects for our home ---including our kitchen, foyer, and two bathrooms. Decorator Maria helped us select tile, flooring, backsplashes, counters, and vanities. Her guidance, knowledge, and expertise was truly invaluable. Then Andy and the various BBIF crews installed everything in a timely, responsive, clean, and flawless manner. If you appreciate one-stop-shopping and installation with a professional and courtesy staff then BBIF will serve you well. The five stars I assigned them are warranted on every level.
-
September 2023 by Oumie Jawo
We got out countertops installed really fast from measurements to fabrication. But no one bothered to call post installation to check in on how (dis)satisfied we are.They left a tiny hole in the caulk for the sink and they reinstalled our dishwasher top bracket backwards so our dishwasher is unusable (costing us more $$$!).
-
April 2023 by Tia Glube
Do not use them! Completely unprofessional business. Was unresponsive to multiple calls and texts from me, and left my house in absolute shambles after the installation was “complete.” If I could give 0/5 I would.Service: Install flooring
-
February 2023 by Ram Nathan
We got an opportunity to shop at the store looking to replace our carpet and met with the amazing store manager Lydia. She was very kind, listened to our concerns, and addressed our request for a very quick installation date. She immediately made calls to check availability, scheduled our installation appointment, communicated with us every step of the way making sure our carpet installation went without a hitch. Thank you Lydia and we will definitely return to the store for our next home improvement project. You are the best.Service: Install flooring
-
January 2023 by Ray Tirado
Excellent guys... professional staff, Lydia helped us put together our bathroom...and Herbis as good as it gets... the crews are humble and are courteous, if you want it turn out the way you were thinking... call Best Buy, I wouldn't use anyone else
-
October 2022 by Shannon Rutherford
Do Not Use this company! Of course they sound great at first when selling you but we were promised by 4 yes 4 different individuals including the owner Andy that they could match our wood stain. We did understand new wood installation would look different to the rest of our floors but they didn’t even get close. The samples were way off and they didn’t even try. We even provided the stain color we found in storage from previous owner. The installer Salvador was very sure of himself and said to listen to him because he knew. He was quite rude once he was told he had to re-do them. We tried to tell them we weren’t happy w the color but they proceeded anyways. Being upset they had to redo the floors, they left out home a mess, walls damaged and didn’t finish w a buff n polish like we’re supposed to. The owner Andy never followed up w us or came to look at the issues, we had to call him and follow up ourselves. It was a Horrible experience and we were left to fix our home ourselves from their mess and damaged walls and settle with floors that are mediocre and feel rough to the touch but paid $$$ for them.This company doesn’t care about the end result and taking care of their customer. The owner is on the installers side with no accountability! Go elsewhere and save yourself the headache and extra $ you’ll spend!!!!Service: Install flooring
-
September 2022 by Vanessa Green
As soon as we experienced issues with our installation, Best Buy Interiors greatly missed the mark. They became hard to get in contact with & not proactive at all in trying to resolve the damages done to our home during install. Herb, one of the owners, made a big deal about giving me his cell phone, asking me to send pics of the damage, arranging a time for him to come out and inspect with the crew, etc. Not only did he not show up, but then when I sent over the quote for repairs he never responded and I had to email and call the store multiple times for response. When they finally said they would cover the costs, they then proceeded to charge my credit card for my remaining balance without waiting for my call back and the kicker was—they didn’t cover the full repair amount. I had to call them and ask for a check for the remaining amount of the repairs. Not impressed with the customer service provided by the owners, the sales team, or the installers.My favorite part of this experience though: when the installers looked at all the damage they did to our walls and said “it’s okay your painters will fix it!”…what painters?!
-
August 2022 by Wendy Mcgann
Maria was a total joy to work with I will not do business with any other store that offers any services they do !! They are the best and I couldn’t be happier with my new floor.They will be doing my carpet in the bedrooms upstairs next!From start to finish they are the best!!
-
December 2021 by Jerry Maddi
The Best Buy Interior Finishes team has worked on several projects at our home. Following their guidance and recommendations, they've upgraded our home significantly. From the kitchen countertops, to carpet runners on the stairs, to new floors, every step has been seamless. The customer service, responsiveness and alignment on our expectations has been best in class. I highly recommend their services to anyone looking for home improvementsService: Fan repair
-
October 2021 by Ryan McIntyre
We had Quartz countertops installed by Best Buy. Pricing was very competitive, sales process was straight-forward and they went the extra mile to quickly correct a mistake I had made in faucet hole sizing. Would recommend them to anyone!
-
October 2021 by Patrick Mascari
Was severely disappointed in my interactions with this business. There were a number of times I was given incorrect information related to my quartz purchase/install. I was also definitely left with the impression that I was up-charged without proper reason. While I was happy with the end product their ill-informed employees, poor communication and disorganization will prevent me from using them again or recommending them.Service: Tile work installation
-
September 2021 by Bronwyn Foley
I ordered carpet for my new home. Chris Kowalski was my sales person and did an excellent job educating me about different carpets, what to look for when I buy and helped mw align my purchase with my vision for my home. The quote was transparent and easy to understand in addition to fair. BBIF was able to install on the date I requested without worry and the installer team was great. They were a father / son team and approached the job with professionalism and a craftsmanship. I will definitely be using BBIF when I change my kitchen counters and retile my bathroom floor. Thank you!
-
June 2021 by Robert Booth
I had an excellent experience with Best Buy Carpet and Granite. Everyone from Andy M., the sales person to Hugo A., the order and installation coordinator, and Hugo, Luis & Kevin, the installers, were courteous and knowledgeable. I really appreciate quality of the carpet and the top-notch installation. I highly recommend this company.
-
June 2021 by Linda Trepczyk
We purchased 3 bathroom vanities and our kitchen countertops from Best Buy as well as flooring for two of our bathrooms. We have had mixed feelings about our experience. Our flooring went fine for the most part, no issues there. Our countertop and vanities installation didn't go as smoothly. There were issues with damage to our walls when they removed the old vanity in our powder room but they fixed it when they installed the new vanity. We still have to do some painting, but it was fine. They also cut the wrong quartz for our powder room so they had to come back at a later date to install the correct one. In the end, we were ok with everything because they took care of their mistakes. Fast forward about 6 months and our kitchen sink started leaking. I called Andy at Best Buy to inquire if they had any kind of guarantee or warranty on their plumbing work because we purchased a new sink from them and they did the install and plumbing. He told me that he didn't think so, but he would check with his supervisor and call me back. I waited almost a week and a half and he never called me back. I couldn't keep letting my sink leak, so I called a plumber. The plumber came out and confirmed that the leak was because the garbage disposal was not reinstalled correctly. It was an easy fix, but we had to come out of pocket to pay for their mistake. But the worst part of it all for me is that we never even got a call back. Even if they didn't guarantee their work (which I believe they should) they didn't care to even give us a call even though they knew we had an active leaking sink. I cannot recommend them for countertops and vanity installation. Between the issues during the install and the way they handled things afterwards, I feel like you can find a better company.
