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January 2024 by Isaac Flores
Jennifer Zaragoza was our sales person. She was very polite, and went above and beyond in helping me get the best deal for the purchase of my vehicle. Jennifer is also great with communication.
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January 2024 by Krista Thurrott
I don't normally write reviews but the quality of service we received from Bill Jacobs Mini was truly phenomenal. Our sales advisor, Ali, was incredibly thorough, listened to our wants/needs and matched us with the perfect car. Our situation was different than most and Ali went above and beyond to secure the car we wanted while being incredibly patient with the paperwork. We have since brought our new Mini home and couldn't be happier. It's our dream car and the team at Bill Jacobs made it happen. Thank you Ali for being thorough, helpful, informative and kind - you made this entire experience the absolute best. Thank you!
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November 2023 by C Wa
Everything was fantastic! I would like to formally say, Thank you Mitch for doing a fantastic job understanding a complex problem and getting it fixed in the stated time. Furthermore the service I received at the dealership yesterday was top notch. I will continue to bring my car into the dealer because of Mitch.
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November 2023 by Joey Credit-Cardashian
I feel that five stars isn’t enough. Let me tell why … My mom always wanted a Mini and my father passed away recently. I took it upon myself to make sure she got one. We went in and were given exemplary service by Jennifer and Chris. They made it happen within her budget. Jennifer even took the time on her day off to deliver a table that was in our trade-in car to my mom’s home.Bill Jacobs Mini isn’t just a car dealer- they are family.Very grateful for the way they lovingly handled my mom during a dark period in her life. She smiles every time she looks at her new, souped up Mini.
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October 2023 by Robert I.
I feel that five stars isn't enough. Let me tell why ... My mom always wanted a Mini and my father passed away recently. I took it upon myself to make sure she got one. We went in and were given exemplary service by Jennifer and Chris. They made it happen within her budget. Jennifer even took the time on her day off to deliver a table that was in our trade-in car to my mom's home.Bill Jacobs Mini isn't just a car dealer- they are family.Very grateful for the way they lovingly handled my mom during a dark period in her life. She smiles every time she looks at her new, souped up Mini.
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October 2023 by Kelsey D
Jed and his team were top notch! I flew in from out of state just before Labor Day weekend to pick up my dream Clubman, a low-mileage CPO vehicle of a very unique build, in pristine condition.I couldn’t have asked for a better experience! They accommodated me for an extended hold period with a reasonable deposit so I could arrange travel plans, even got me an Uber to the dealership, and I was done and out the door in just a couple hours with my new (to me) car! Logistically, it was unusual circumstances, but they just got it done. It was an incredibly smooth experience and it feels like they rolled out the red carpet.And these guys stand behind their sale, too; they’re even taking care of a minor (but expensive!) cosmetic problem that was noticed after I was on the road. 10/10 would recommend. Jed, when I’m looking for my next Mini, I’m looking there first! Thank you! You and your team are AWESOME, Chicago is beautiful, and I love LOVE the car!
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October 2023 by Jasmine Jackson
I had an amazing stress free purchase with Jed on Saturday. I walked in with little knowledge on what Mini has to offer and drove off the lot with a brand new mini! The dealership was clean and welcoming. Jed was super knowledgeable and friendly. No heckling or unnecessary pressure at all. I love my new car!
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October 2023 by AW
Made my first visit to Bill Jacobs and I have to say this was, hands down, the best experience I have ever had at a dealership. Nick Huerter provided outstanding customer service - he was personable and kept me informed every step of the way with clear-cut and easy to understand explanations. He made sure all of my questions/concerns were addressed and that my MINI was well taken care of. You can tell that he genuinely cares about the customer and their needs.
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October 2023 by Carol Gallagher
We were quite happy with the outstanding service we received for our Mini. It’s a huge relief that the excellent service guys are always honest and forthcoming about what they see and what our car needs, and they took good care of the car. We would especially like to compliment Mitch Shefveland who was personable, helpful, honest—as well as professional and fair in how he guided us through the process and coordinated our coverage. We could see he really genuinely cared about us and that proper maintenance was important to him, and we felt extra secure in knowing when we drove our car off the lot, that we would be safe.
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October 2023 by Paul Menzel
I'm not usually one to post reviews about a car dealership, and certainly not about its service department. However, I must take the time out to say how well they handled the service on my girlfriend's car. They gave her a loaner and it was finished when they said. The repair bill wasn't as bad as I thought either. But the difference here as opposed to other places is Nick. He is amazing. Definitely the guy to go to when you bring your car in for service.
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September 2023 by Brenda Hariharan
Purchased our first mini cooper electric. Shyann was our sales person. She knows her mini coopers. What drew us to her was she was very prompt to our questions via email. She knew her inventory as she searched for our perfect mini. The process was quick and painless. Thanks Shyann!
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September 2023 by Ganesh Hariharan
We recently purchased our Mini Cooper Electric and Shyann Jones was a pleasure to work with to help us identifying the vehicle with our needed options and complete the purchase.She is speeds with her email, text responses and doesn’t rush you though the process.I will definitely recommend Bill Jacobs and Shyann to help you with your Mini purchase or lease!
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September 2023 by J
Jed is amazing! Highly recommend, easy to work with, went above and beyond! Will be returning in the future for my next MINI, will definitely ask for Jed. R.E.S.P.E.C.T
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September 2023 by Katherine Thornton
Jed is a very attentive salesman and a total tech genuis helping me navigate the ease of the system in the car such as Apple car play! He’s personable and extremely responsive. The whole process was a 10/10!!!
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September 2023 by Emily S.
My car buying experience was great until the very end. My test drive and all the conversations I had with Shyann my sales person were amazing, she was knowledgeable and friendly, she answered all of my questions and really made me feel like I could see myself in a mini for the next 10 years of my life or more. She was absolutely incredible. The experience soured for me with April in the finance department. She was very obviously trying to sell me on the upgraded maintenance packages, which drastically changed the payments I had worked with Shyann on just hours before. April felt cold and fake friendly, like she was trying to make me feel unsafe and uncomfortable in my brand new car without spending an extra $200 a month on my payments, but she did so with the sickest smile on her face and truly made me not want to buy the car that I loved. A word of advice to the dealership and finance department, I understand that sales people aren't trained and versed with the products covered in maintenance but a heads up when the process started would have drastically changed my experience and my opinion of this dealership. Overall, I can't recommend Shyann enough, but I wish the dealership would change their process to be more upfront from the beginning.
