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November 2025 by Jose Ruben Martinez López
I had a great experience dealing with Cesar Mendoza at VW!
Such a great perwon understanding my needs and helping me out with my budget and trade in. !!! I will return back for my next lease!
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November 2025 by Ilija Jaksic
Great experience!!! Cesar Mendoza did a great job, very helpful and knowledgeable!
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November 2025 by Danny Berner
Great experience with Tarlan and Chris. Tarlan helped significantly in working through options and pricing!
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November 2025 by Barb Howard
Gerardo Martinez Is an outstanding salesman. We did not feel pressured. He didn’t ’jack around’ and brought us a very good deal the first time! We’ve dealt with many care salesmen if our life and Gerardo did care about not wasting our time. We live in mid Illinois and would drive up to Chicago area again in a heart beat to be treated as good as he treated us!
Jim & Barb Howard
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November 2025 by C Garcia
I had an amazing experience working with Nikolina! From the moment I walked in, she made the entire process stress-free and enjoyable. She was patient, knowledgeable, and truly listened to what I was looking for. Nikolina went above and beyond to make sure I found the perfect car, and she explained everything clearly so I always felt confident in my decisions.
Her professionalism and warm personality made the whole experience feel comfortable and honest — which is rare to find at a dealership. I never felt pressured, just genuinely supported.
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November 2025 by Margarita Paramonova
It was great experience, the sales manager Tarlan Aliev helped us a lot, explain everything and we was so happy to take a car of our dream.
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November 2025 by Elga Dias
Cesar was great!
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November 2025 by Andy Garmoe
Working with Gerardo was a very quick clean efficient experience. He understood what I was looking at and made the experience effortless for me.
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November 2025 by Nicole Mundelius
I recently purchased a vehicle from this dealership and the process overall was smooth and straightforward. They had the exact car I was looking for at a fair price, and everything was ready when I arrived. The team handled the paperwork efficiently and made sure I had what I needed before driving off the lot. I’m happy with the car and appreciate the easy buying process. Highly recommend Tarlan Aliev to help you find your car! He was a pleasure to work with.
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November 2025 by Robert Kuzmarskis
Absolutely worthless. Been trying to set up a service appt and every time I call, I cannot get to talk to a service dept, the lady that answers tells me that I’ll get a call back, and I never get a call back. So basically worthless
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November 2025 by Betty
We had a wonderful experience at Bill Jacobs. This is the third car we have purchased there. Robert Butts has handled all three purchases in a very professional manner. He has endless patience and no hard pressure!
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November 2025 by Michel Pizano
Cesar is the man!!!!! Super helpful, extremely attentive, and he'll work with you until the very last option!!!
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November 2025 by Jean Pizano
Cesar is AMAZING!!!!! Any time I come to Bill Jacobs, he's the man to talk to!!! Appreciate you Cesar!!! 🙏🏽
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November 2025 by Joey Miserendino
⭐ Professional Review – Bill Jacobs Volkswagen
Rating: ★☆☆☆☆
I normally don’t leave reviews, but my experience with Bill Jacobs Volkswagen has been extremely frustrating from the moment I purchased my vehicle.
When I initially bought my 2025 Atlas, the finance manager was noticeably rude and dismissive, which should have been my first warning sign. Unfortunately, my recent service experience has been even worse.
My vehicle developed major issues at only 4,000 miles, including multiple transmission-related failures. It was towed in, and although a serious wiring harness issue and now a transmission failure were discovered, not one person from the dealership—not my salesperson, not the service manager, not the general manager—ever proactively reached out to me about the situation or to offer any support.
The service advisor I’ve been working with, John, has shown poor communication throughout the entire process. I’ve had to call repeatedly just to get updates on my own vehicle, which has now spent days in the shop. There has been zero outreach, no follow-up, and no care shown during a very stressful situation with a brand-new vehicle.
To add to that, I had to pay out of pocket for towing after VW Customer Care told me to return it to the selling dealer since they had just repaired it — and I still have no update from the dealership on whether I will be reimbursed. It feels like once the sale was made, the customer experience and support became an afterthought.
This is not the level of service I expected from a Volkswagen dealership, especially with a major powertrain issue on a brand-new vehicle. I hope management reads this and takes steps to improve communication and customer care, because right now I cannot recommend this dealership based on my experience.
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November 2025 by Julia Klubak
My Dad and I visited Bill Jacob’s Volkswagen to look for my first new car! Ricardo, was the best salesman I’ve ever seen! He is so helpful, and caring. He told us all of the information we needed, the process was so easy and quick. I will recommend Ricardo to my family & friends!
