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November 2023 by Meredith Bahuriak
Important to note, Jeffrey Larsen is the ONLY reason for 1 star and if this review was solely based on his service I would give 5 stars. If not for Jeffrey this bank deserves a ZERO.BMO Harris took advantage of my senior citizen mother beyond belief. They opened FIVE checking accounts for her. One of the accounts is no longer even eligible to open. To clarify, this Harris is NOT the location that originally opened my mother's accounts.I came to this Harris in an attempt to resolve the issues caused by the Naperville Harris Bank on 3004 Reflection Dr, Naperville, IL 60566.This Harris simply closed my mother's account to avoid lawsuits and the branch manager hid from us.We will be pursuing legal assistance against the branch management.If you must bank here, ONLY DEAL WITH JEFF LARSEN!
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October 2023 by Adeline Schierbaum
Tellers don’t know that their doing will take my business elsewhere
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April 2023 by Jen Young
Terrible! Their online bill pay does not always pay on time. I set payments for a certain date and they did not arrive on the “guaranteed” arrival date. We ended up with late fees for our credit card not once but twice! Their resolution department promised to cover the fees, but never did. They instead made excuses as to why the bill was not paid in time. I’ve pulled my money from this account and will tell everyone I know about my experience.
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March 2022 by expertmike
Has to be the worst bank to work for, or do business with
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January 2022 by Rob Samples
Don’t bank here. Took my 17 yo in to cash paychecks drawn on this bank and they were going to charge him $10 each. They asked if he wanted to open an account. Not at a bank that would do that.
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August 2021 by Suzanne Schulz
Twenty years ago I'd say great professional bank. Today stear away.
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May 2021 by Gabriel Marticorena
Quick attention and bank is always empty
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February 2021 by B M
I have been a Harris bank customer almost my entire life. I visited this branch because I had a fraudulent check cashed out of one of my accounts. The check was a fake check without any signature on it and had a wrong address for me yet somehow they still took it out of my account. I was having a private conversation with one of the bankers who was very nice and was figuring out what we can do. One option was to immediately close my account but that would be problematic because I have a lot of outstanding checks that would then bounce so that was not ideal. All of a sudden William Brodeur a "Retail Relationship Banker" inserted himself into our conversation and was extremely rude and condescending telling me among other things to "talk to the fed" and "read the regulations." He has absolutely no manners especially to a customer that was just a victim of fraud and I cannot believe he is allowed to deal with customers on a daily basis. He should be fired on the spot.
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September 2020 by Michael S
Jake Hernandez helped me with my transaction and he was very friendly, knowledgeable and honest.I mistakenly gave him extra $1000 and he returned it to me right away.I realize, that most bank employees would do the same, but still it was very nice!
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July 2020 by Gino Caputo
Chris S from your branch it’s rude will not give us payoff address and payoff amount for our Honda we wasted our on the phone he kept asking stupid questions like what street is located in which state I will never bank with this bank or Harris Bank ever in my life
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February 2020 by Raul Pristo
They don’t cash a check bigger then 3000$
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December 2019 by cliff cassidy
Operator never picks up.When I reached my loan person they said were with a client and would call back.They never did.2 hrs. after the call I left a voice message.Still no return call. I was approved for a loan and the money was not transferred when I was told it would be.
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November 2019 by Katy Stubbs
The absolute WORST customer service I have ever experienced. Paid off a truck loan through them and I am still fighting to get the title even after having a note from the bank manager. I had to fight to wire them money after them saying they never received 4 checks. After receiving the payoff note I got a collections notice over $65, no note or contact was ever attempted over the balance. They are now adding fees after an account was closed. The account manager transferred to a different role who told me "it wasn't his problem anymore." No online payment can be made unless an actual bank account is opened with them. Trying to get someone on the phone is a nightmare. I would never recommend them.
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April 2019 by Dawn Benaitis
Absolutely horrible experience! No one answers the phone and when they do and try to forward you to the appropriate party, the number is no longer in service. Worst banking experience ever!
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September 2018 by Jaime Abundez
Displays wrong hours, has unconvenient hours and is poorly flexible.
