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July 2023 by D J.
If I could give zero stars, I would. I made a reservation for a rental that was booked and confirmed. I arrived at the location and the attendant told me there were no cars available. The attendant did not assist at all in finding a car or with updating my reservation with a current status. I received no email stating that there were no cars available. When questioned about the cars on the lot, I was told that one was reserved from someone who booked a day prior and the other one needed service. As my husband and I sat there trying to figure out what to do, another family came in to pick up their rental that was available, and I overheard the attendant state to the family they were hours late, but luckily they still had something available. How, when she just explained to me nothing was available? We proceeded to call customer service, only for them to tell me they have plenty of inventory. Something is not adding up. I definitely will not waste time renting from Avis again. I would not recommend, especially if you urgently need the rental. They will not help you and you will be frustrated and disappointed with their service.
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February 2023 by Evelyn Quinones
They called me after i prepaid online for a rental and they called me and said they had no cars available but when i called customer service they said they did have cars available at this location. Refusing service for no reason? Do not recommend
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July 2022 by Luis Rivera
Never had any issues when renting from this location, and I come here for all my business trips.
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April 2022 by Glamorous Furniture
GREAT SERVICE GREAT LOCATION MANAGER SAL IS THE BEST..ALWAYS PUT THE CUSTOMER FIRST. IM A VERY VERY HAPPY CUSTOMER :)
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April 2022 by Ed P.
Lilly is an awesome professional, this review is a little late because we still have the car for another week. We rented through Costco and picked up in Naperville. Gotta say.... Lilly is awesome...
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March 2022 by Elizaveta Kishchukova
Their door says they are open starting at 7:30 am on Mondays, but here I am, still waiting at 8 am with the business still locked up.
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December 2021 by Sohail Ahmad
It was great to work with Sal, quick and easy. The vehicle was clean. I will highly recommend this place
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October 2021 by R.S. TERESKO
worst experience ever with any car rentals - staff "Salman" working there, (he kept talking about policies without even knowing what that is....)called complaint department they apologized hopefully they will send this individual to customer care training - he really needs it !!!
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October 2021 by muhammad khan
Salman and sadaf are simply the kindest and most professional duo you will ever meet. They are experts at customer service and I always look forward to seeing their friendly faces. They make the rental process a pleasure and stress-free and always take good care of me. There is absolutely no other place I would rent from locally. Hands down, they are the best!
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October 2021 by Denise Lavelle
This place is a joke, and the person on shift absolutely rude! After my compact suv ended up at the shop for unexpected major repairs, I called this facility and requested a rental, of course I was redirected to a switchboard. I requested something in similar size as I needed to pick up a family member who had recent back surgery and my concern of them being able to easily get in and out of the vehicle. He assured me this was available. I asked to speak to someone at the location and he said they did not get calls. He asked for payment and noted payment up front would be slightly less than at the location. Thankfully I said I would wait until I got there. I printed the confirmation that listed a compact Mazda. When I arrived at the location the rude employee noted they did not have anything like that available, and he asked why I didn't call the store. I explained I was told calls dont reach them directly. He laughed and picked up the cordless phone sitting next to him. There were three similar SUVs sitting in the lot. When I questioned that he noted if I wasn't happy he could refuse a rental to me all together. Needless to say after a heated argument I walked out. I would never recommend this facility to ANYONE! Even in a desperate situation, seek a rental ANYWHERE other than this place!
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October 2021 by Rida Khan
I love this location. Salman as well as all of the employees are very professional and understanding. They make my rental experience simple and fun. I highly recommend going here for all of your rental needs.
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October 2021 by Muhammad shahzeb Khan
Got a super nice ride, for a great price. Staff was super friendly, thanks Salman!
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February 2021 by R Spike
They ensured me closure on a situation from a state to state rental and have had no resolution nor response. Poor service and I will not be using budget. Especially giving any business to the Sidiqqui family. The associate couldn't even give his name for reference but he's working in you store. Unprofessional!
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February 2021 by K B
The was very dirty and I had to clean it and sanitize it myself.
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November 2019 by Amy J.
If I could give this place zero stars I would. Absolutely terrible! Do not rent a car from here. I rented and pre-paid for a car online, and when I showed up they had given it away. They gave me an upgrade, as it was the only car available, and verbally told me there would be no charge but then charged my credit card $300 after I returned the vehicle. I called customer service and apparently the paperwork I signed authorized the up charge. I was picking up the car with a screaming baby and feel the customer service agent completely took advantage of me. He 100% told me no additional charge. I have been trying to get a hold of a manager for months and they never call back. Completely unprofessional! I cannot stress enough that this place is not worthy of your service. Do not rent from here.
