-
November 2023 by Nikkia Pierce
From the very first time I walk in these door they act like I was suppose to be, I purchased a car from them and take it here for service this Saturday I went in the service department with my teenage African American son we were never greeted with a good morning fist thing he said was we don’t have parts for your kind of car what the hell do you mean I brought it from here and you can order them like every other car lot but I didn’t even push the issue I will be making a whole video about my experience they need to get staff who’s comfortable with brown skin people because the way I was treated was not it
-
November 2023 by Mia M.
VERY dishonest car dealership from the sales team to the financing department it is very shady please beware!!!!! go over line per line check every number before you sign anything or you will walk out of there with 10k more than what you should have paid. This use to be a reputable company. Car dealerships and Car sales does not have a great reputation to begin with so if you find one you can trust stay with them this is not the place.
-
October 2023 by Elizabeth Pikes
Overall a decent experience. Dealership is very clean and both my salesman and the finance department were not pushy. Tom specifically was friendly, knowledgeable and not condescending. The car I was interested in leasing was actually on the lot when I arrived ( no bait and switch) and we were able to come to terms I could live with. Not 5 stars because I spent A LOT of time "pre planning" with the Internet sales person and what we discussed was " conveniently" left off of my notes. That was extremely upsetting, however my salesman ( as is his job) was able to get pretty close to what I originally wanted. Time was also a plus. Everything was extremely efficient once we settled on price. Total time from start to finish was 2 hours, so not bad. Overall I would recommend, I have had much worse experiences at other Mazda dealerships.
-
October 2023 by Alyssa Scott
Jeff is the best in the business. He truly helps the consumer get the best value for their dollar. Nice personable human that handled our purchase. He has extensive knowledge of anything cars after being in the business for 29 years. This dealership knows how to keep the business going. This was the first car purchase that I had to complete on my own, and I felt zero pressure at all. It can be nerve wrecking walking into a dealership and being fed tons of information. Jeff gave me advice and his opinions but never made me feel pressured into going with what he said. I felt confident and educated throughout this entire purchase. I could not have got this amazing car without him. Thank you, Jeff!!!
-
October 2023 by Greg N.
We purchased a 2024 CX-5 last month from Napleton. Gabby Storino was very customer focused and made the process very easy. No high pressure, very relaxed and comfortable. She worked with us on pricing to cinch the deal and find the exact car that we wanted. Highly recommend!
-
October 2023 by Lian Fleming
Just bought my first car here and had the privilege to meet, Jeff who was absolutely incredible! Me and my bf came here about two months ago, uncertain about what car would fit my wants/needs and Jeff helped us figure it out immediately. Anyone looking to buy from here, I highly recommend having, Jeff as your guy. I hadn’t had a clue what I was doing and was honestly afraid of being taken advantage of with pricing etc. But he completely had my trust and made us feel like we were in good hands. Incredibly kind and was honest with his opinions and didn’t say whatever to have us just buy a car (which I appreciated so so much). After talking with him, we wanted to think over and look at another Mazda dealership just for a second opinion. But we knew we wanted to go back to this dealership, specifically because of Jeff. Also just a great environment all around. So happy to have bought my first car here.
-
October 2023 by Philip Mamlic
Jeff is the best in the business. He truly helps the consumer get the best value for their dollar. Nice personable human that handled our purchase. He has extensive knowledge on anything cars after being in the business 29 years. This dealership really knows how to keep the business going
-
October 2023 by Mary Ann Muhammad
Megan did a wonderful job helping get the used car for my daughter. I stressed to her what my budget was and she worked with her manager to meet me in the middle. The car was in great condition and they allowed me to have my own mechanic check it out and give me satisfaction in knowing I was buying something that would not require any work in the near future. I would definitely visit this dealership in the future. Honest and fair.
-
October 2023 by Shirley Robinson
Jeff Walker was my salesman on this deal. Loved his energy and personality. He worked extremely hard at locating a particular car and color that I was set on. Hopefully he will still be here in 3 years when I return for my 4th Mazda. Thank you Jeff, you’re the best ever!!
-
September 2023 by areli castillo
I had the absolute pleasure of having Jeff as my salesman when I purchased my brand-new Mazda 3 2023, and I couldn't be happier with the experience. From start to finish, Jeff made the entire process incredibly smooth and stress-free.Right from our initial conversation, it was evident that Jeff was not just interested in making a sale but in finding the perfect fit for my needs and preferences. He took the time to understand what I was looking for in a car, patiently answered all my questions, and provided invaluable insights about the Mazda 3 and its features.What truly stood out was Jeff's transparency and honesty throughout the process. He was upfront about pricing, financing options, and any additional costs, ensuring that I had a clear picture of my investment. This level of integrity instilled a sense of trust and confidence in the decision-making process.Jeff's professionalism and attention to detail were exceptional. He went above and beyond to ensure that I was not only satisfied but genuinely thrilled with my new Mazda 3. His knowledge of the car's features, performance, and safety aspects was impressive, making me feel secure in my choice.The entire transaction, from test driving to finalizing the paperwork, was efficient and well-organized, thanks to Jeff's meticulous approach. I never felt rushed or pressured, and that made the experience all the more enjoyable.In the end, Jeff is not just a great salesman; he's a trusted advisor and a genuine advocate for his customers. Thanks to him, I'm now the proud owner of a Mazda 3 2023, and I couldn't be happier. If you're in the market for a new car and want a seamless, enjoyable buying experience, I wholeheartedly recommend Jeff as your go-to salesman. You won't be disappointed!
-
September 2023 by Anna Kasa
This dealership was top notch and great to work with. We went in looking for a used car for my daughter who is a new driver. That’s a tough order. Nothing too new, but still nice enough to be exciting , nothing too old, safety features and of course a fair price. Our sales person Meagan was great and attentive , knowledgeable and had such a calm demeanor. The manager Jeremy was polite, professional, easy to work with and such a nice guy. Totally took care of us, and made our used car as new and as safe as it could be for my girl. I’m so impressed w their inspection and everything they did for us. When the time comes for another car we will be back.
-
September 2023 by Partha Sarathy
Had a really good car buying experience. The process was quick and painless. Tom Pazdan was friendly and explained everything to us. Thankfully he did not try to sell anything to us. He let us make the choices. I will recommend him and this dealership any day.
-
September 2023 by Jamie Taylor
During our visit to the dealership, my friend and I walked around the lot for about 25 minutes. Although we made eye contact with a few salespeople inside, none of them came out to greet us or offer their assistance. We eventually walked through the door, where we found a woman sitting at the desk on her phone. She didn't acknowledge us until we walked past her, and then she immediately asked if we had an appointment. We were disappointed by the poor customer service during our visit, and my friend has decided not to purchase a car from this dealership.
-
August 2023 by R D.
Great experience here. Marty Napleton, sales manager, very calm and easy to deal with. Had OTD pricing sent via text and email, no hidden fees - was able to negotiate off the price easily and without wasting anyone's time. Fantastic experience for me and my daughter getting her essentially first "new" car, a CPO Mazda3. Everything was smooth and honest and fairly quick for an in person purchase. Would definitely recommend !
-
August 2023 by Lizzy Warkocki
My husband and I had an amazing experience buying our new car here! Jeff Walker worked with us, and we cannot recommend him highly enough. He spent ample time with us answering all of our questions and explaining everything. Go see Jeff!
