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November 2023 by Kayla Hennessey
The man behind the counter was nice, but upon getting home and tasting my chocolate ice cream it tastes matallic and spoiled. Took a bike of my daughters cone thinking it was the toppings on mine but hers tasted awful too. Really hoping she doesn’t get sick from that as she ate almost the whole coke before we got home and I noticed.
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September 2023 by Prestyn Guenther
The owner is truly awful. I am unsure why, but if you are going to own an ice cream store maybe be a friendly child loving person!!
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August 2023 by Brian W.
Really really poor location. They advertise that it's "served upside down or it's free". When they didn't do it (because the blizzards were incredibly runny and poorly made) the kid said "our managers says we don't participate in that". If it's on your advertising... then you are participating. The owner is routinely rude (and I think the rude kid is his son). Incredibly poor customer service overall. I have no idea how this guy maintains his franchise because he gives Dairy Queen a really really bad reputation. The only thing saving him is his location. A hundred thumbs down.
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June 2023 by Lisa Hill
Always great including the staff!!
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June 2023 by Medalith Somers
My daughter loves going to Dairy Queen
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May 2023 by Steve S.
The guy who is there most of the time is a rude jerk. He has been rude to my my wife and grandkids three times. Next time I am going with to see what the problem is. Maybe he doesn't know what customer service is. Or he is just a jerk who need to be dealt with. Avoid this DQ he doesn't deserve your business.
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May 2023 by Caroline D.
Ordered a cherry dipped cone and this is what I was handed... before I took it, I asked if it was dipped and the young man laughed at me and said "yes, this is how they look." I took it because I felt a little humiliated and hey, ice cream is ice cream... but truly what is this? Also saw they weren't wearing gloves while making this and my cone was touched.
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December 2022 by Amy V
Should be a 1* because they just closed for winter ???
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December 2022 by Halee Ugar
The red head worker is rude. There were 10 minutes til close and he told us to “hurry up” because they close in 10. It’s your job to make ice cream, don’t work here if you’re gonna be grumpy.
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October 2022 by Jack Jensen
Good ice cream & good service but it is understaffed.
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September 2022 by Hugh B.
We call this the "Dirty Dairy Queen" because of its general lack of cleanliness and lack of aesthetic appeal. Considering this, I'd give it 3/5 stars. But now they have one person working in a Friday night. A recent pattern here. Downgraded to 2/5 stars.
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November 2021 by McKenzie Kuhn
Rob is the best!!! Will always go here.
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November 2021 by Saundra Reed
Wonderful salesperson Alex. Super friendly and went out of his way to rite a wrong. The ice cream cakes were mislabeled and my Granddaughter cant eat chocolate. When she cut into the cake it was chocolate ice cream with chocolate crunch. 4 people had some. The birthday girl did not. Her mom went back to get a refund and was given another cake promised to not be chocolate. When she cut into it it was chocolate as well. This was not Alex’s fault. He was told by the baker that they were not chocolate. When I, the birthday girls grandmother called and spoke to the owner ROBERT ABRAHAM the next day he was rude, uncaring and eager to het back to his seven customers waiting as he told me himself. I was told to bring in the leftover cake and he would refund me based on how much cake we ate. I explained that my Granddaughter still has not had a piece of birthday cake and we have no problem bringing in the leftover cake but we weren't going to deny other family a piece of cake. I was told i was looking for free cake. I also told him I would give a review online and he told me “mam I don't care what you do, I have customers waiting”. Needless to say my family and friends will never give this store our business again. Robert Abraham can keep his money since he clearly thinks that the money is the important factor here. The 2 1/4 eaten ice-cream cakes will be eaten by family. I would have gladly brought them back for a full refund. Not a partial. My daughter went to Jewel and bought my Granddaughter a cheesecake. Happy Birthday baby. Mr. Abraham I hope your family is never treated how you treated us.
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November 2021 by Todd Burton
If there was an option for no stars, I'd choose that. The only positive experience from this place was the guy who worked there named Alex. He was helpful and accommodating. That aside, I had called to get a cake for my niece's birthday, an ice cream cake. But not chocolate, because my niece hates chocolate and also just can't eat it. So I asked if there was vanilla ice cream in the cake, he said yes. I picked up the cake, brought it home, we sang happy birthday, and my niece proceeded to cut into it... There was chocolate ice cream and chocolate cake inside. She couldn't even eat it. Immediately, I called dairy queen and spoke to Alex, and told him what happened. He apologized profusely and said he was going to contact his manager and find out exactly which cake he could give me, as they were not properly labeled. I drove back to the store, got an Oreo blizzard cake, he told me that there were Oreo cookie pieces on top of the cake, along with chocolate drizzle. I said okay, fine, I'd just take that top part off. He said the inside had Oreo cookie pieces inside it with vanilla ice cream. He also said that he had been texting his manager to confirm this. I took the cake home. Let's try this again. My niece cut into it... Chocolate ice cream, chocolate cake. ??♂️. When we called to talk to the manager the next day, (Robert Abraham) he was completely rude, uncaring, ignorant and unhelpful. It was clear that he only cared about money, told us we were just looking for free cake, and that he didn't care what we did-- that he had 7 customers in line waiting for him, that he needed to get back to. Told us to bring in the cake that we'd eaten, to prove it. Totally absurd. Needless to say, I will not be doing business with them again. I had to go to Jewel to buy my niece a cheesecake, just so she could have cake to eat. This is hands down the WORST customer service experience that I can remember. I hope no one else has to endure such ignorance at this establishment.
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October 2021 by Jake B.
One of the better Dairy Queens I've been to. I stopped in Sunday before the Bears game for a delicious frozen treat. The blizzard I ordered was great and the service I received from the staff and owner were even better. In fact, the service was so good, that when I went to use the restroom but discovered that some disgusting person had destroyed the bathroom due to apparent lactose intolerance or a weak stomach, the staff immediately rectified the issue. Well run store, great food and great service, and the owner is a nice guy. I look forward to stopping in again soon!
