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February 2024 by Nick P.
I chose this location because it had the earliest appointment time on President's Day. I can't believe the other locations are full for the morning. I had an 8:15 am appointment and I was able to check in at 8:04 am with no waiting. The tire pressure sensor fault kept coming on, so they checked all 4 tires, topped off the pressure, and checked the lights. Nothing was wrong. The techs all worked very fast and were efficient. Customer service was excellent throughout the whole time I was there. They kept me informed on what's going on. I wished the parking lot was larger but no complaints.
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December 2023 by Justin Hadad
I've never had a bad experience at any Discount Tire. The service I received at the Naperville location was fantastic. Michael Palumbo took great care in answering any questions I had, explained the work they were going to do, and got me in and out in under an hr (with a great deal as well). The team took great care of my truck. I'll definitely be back!
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December 2023 by Bill McGlynn
These guys are the best. They hustle! Very courteous. Busy, because they are good.
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November 2023 by Matt Prather
Great experience I ordered my tires online and set an appointment for the next day. I received a phone call that day to let me know they had my order and call ahead to make sure my tires were in since I placed an early appointment. They called me the following morning letting me know my tires were in and they were ready for me got in and out super quick
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November 2023 by perry segretto
Awesome Service!Alan went beyond providing Top Notch service. He stayed open long enough to ensure my daughter got her car back that evening so she can get her kids to day care and to work in the morning! This might not sound like much but we didn’t get the car there until 30min before closing. Thanks again Alan and staff!
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November 2023 by Shirley Fornek
On 10/24, my daughter got a flat in rush hour on 355. She made it off the ramp and to Discount Tires near closing time. Kurt and Allen provided outstanding service replacing her tire. This so why we continue to bring our vehicles to this store. Thank you for always providing exemplary customer service!
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November 2023 by Jeff Nave
Very pleased!Allan was very helpful with options and details. Their automated system kept us updated on our scheduled installation appointment.Installation was fast.The icing on the cake was the overheard conversation of a man that needed tires but couldn’t afford them. The service advisor was able to work out a deal for him to come back and “pay when he could”.He said “ I can’t let you leave here with unsafe tires”Wow!Great company culture!
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November 2023 by Donna B.
Waiting in line for an hour to get tire pressure checked! Typically I get great service at this location. Way too busy today.
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October 2023 by Jeff N.
Allan was great with details and options. Easy appointment scheduling and fast installation. My wife overheard a conversation with a guy who couldn't afford his tires. The service advisor worked out a deal for him. " come back and pay us when you can, I can't let you leave here with an unsafe vehicle" Now that is a caring employee and a great company!
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September 2023 by Bob Schwartz
Sunday afternoon I went online and made an appointment to get four new tires installed the next morning, Monday at 0930. Super easy to do!!!I arrived at 0925 and was greeted in the parking lot by two employees before getting to the door - impressive! By 1020 I was leaving with four new tires, a set of new OEM lugnuts due to mine being worn-out and just amazed on how simple, quick and professional everyone was. Not only was that same professionalism given to me but to every interaction I witnessed while being there!Super happy with the ease of making an online appointment and plethora of knowledge/professionalism I witnessed in the short time I was there!Well done team - HIGHLY RECOMMEND TO ANYONE!
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September 2023 by Tony Cantore
This is a great shop for tires, I've been coming here for years and always great customer service and all the guys are GREAT!!
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August 2023 by John F.
I have been going to this Discount Tire for the better part of 20yrs and they've always taken care of me. Whether it was service, or buying tires, they've always been more than fair. They had a wonderful store manager named Matt a LONG time ago, then another Matt, and now Kurt. Even though management has changed a bit the past couple decades, their quality, staff, and management have been top notch, and that's very rare. I wouldn't take my SUV anywhere else, so glad these guys are local to me.
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July 2023 by Kelly Pelak
I can’t say enough about the Discount Tire location on Ogden in Naperville, IL. This was the second time they repaired a tire for me at no charge… and I didn’t even get my tires from them. They were respectful, courteous, efficient (I didn’t have time to make an appointment), honest, and knowledgeable. Overall, just really good humans. 10/10. Would highly recommend and will absolutely return to them when I need new tires. Thank you so much!! You truly made my day.
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June 2023 by Marco Martinez
Kurt, Michael and the rest of the staff here are A-Grade in terms of service. If you want Incredibly competitive prices and price matching alongside actual knowledge come here. They wont disappoint.
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June 2023 by J G
Michael was awesome and extremely helpful. Give that man a raise! Keep up the great work here it is very much appreciated.
