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February 2024 by Bill Liu
Bad experience. Called first and asked for details. The staff refused to answer how much it will cost. When I finished and questioned her why so expensive, she answered that I told you it will cost you. Very bad customer service. They don't have much pride in customer service.
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October 2023 by Sum Lau
Employees are very helpful and ready to assist!Usually when Iam there, they are not busy only a few customers are inside.... Normally just a short waitI have used FedEx for some of the international shipment I find it is Much faster and better customer service than ups or dhlThis location, although the parking lot can be pack at time , understandably, right next to a Starbucks lol they are extremely efficient!
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May 2023 by Gang Zhou
Do not use this location! Lost my trade in Apple Watch!!I do not want to speculate what happened behind the scene, but long story short - do not use this location if you do not want to only send/receive empty boxes. I went there to send my old watch back to Apple on 5/8 around 11am. As Apple’s email stated “Our shipping partner will pack up your device for free and send it off”, I thought FedEx might want to inspect before shipping and brought in my watch without packaging or sealing myself. The employee scanned my code, printed me the receipt and took the watch. Then they said I could leave now and they will pack it and send it out for me. Next thing I know is I just got email and phone call from Apple saying they only received an empty box… very bad experience!!
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April 2023 by Isaac S
They are the worse!!! They shipped a valuable item for me that I paid $180 for shipping and it arrived broken/damaged, so it is useless now, and they are refusing to compensate me. FedEx you lost a customer for ever!!!
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December 2022 by C Z.
It was a nightmarish situation using this store. I bought a friend a baseball cap for their birthday. It had to be sent to Quebec Canada..... I asked her several times if this would mean i had to pay any other tariffs or dues because it was going to another country. This Stephanie person who is (apparently the manager!?) at first she couldn't figure out the Canadian Zip Code until she realized she was putting in one of the wrong characters. Then she told me this charge would cover the entire shipment...tariffs and all.... well.... My friend got his gift..... and then a few weeks later he got a bill in the mail from Fed Ex asking for $20 some dollars for the taxes and tariffs..... In short..... these people in this store have zero idea what they are doing and what they are talking about. Beware!
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December 2022 by Jeffrey Wright
I visit this FedEx location once a week for personal and business needs. Was about to mail a loan payoff check to a lender and decided a Tracking Number was a good idea. Went to Naperville FedEx and Stefanie gave me several options and pricing. I ended up taking the 3-day for $13 and I greatly appreciated her assistance. She pointed out the tracking number on the receipt and even took my email to give me tracking updates.
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November 2022 by Jeremy Lydon
Not sure what all the bad reviews are about but I'll tell you that I have shipped hundreds of packages through FedEx in many states at many fedex locations. This location, although the parking can be rough with Starbucks next door, is EXTREMELY efficient. Liz helped me and banged out four packages to four different addresses in record time, all with a smile and friendly demeanor. Couldn't be more happy.
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October 2022 by T Mason
Parking need to be cleaned Starbucks and FED EX needs need to step up the plate and keep the parking lot and loading exterior clean
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April 2022 by Valerie Love Oliver
Please update your hours of operation. Showed up here Saturday at 8am because your hours suggest that and turns out you don’t open until 9am
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March 2022 by Will W
Employees were helpful
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January 2022 by Tim O'Brien
Very helpful, get a sign printed, they help us through the process without a problem.
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April 2021 by S M
Stay away from these robbers! Worst service ever! They throw your stuff around like it was garbage . Not to mention your package wont be getting to destination on time , only a few days after !
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April 2021 by Greg P.
We had to ship out a large order of vintage guitars to a collector. Liz, the Assistant Manager, personally took charge of the order and carefully packaged each guitar herself. She was very friendly, efficient, and professional in handling our transaction. I've used this location for most of our guitar shipments and feel very comfortable recommending them.
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April 2021 by Rocco DiOrio
I was never inside but it looked god from outside
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March 2021 by Brent B.
Huge fedex location with ample parking. Very clean and the employees are helpful and friendly! It wasn't busy on my last visit and a nice lady offered to help double tape my large box! Not much else to say
