-
August 2025 by Amy
Very slow shipment and very long time for refund or exchange, bad attitude for service. Quality is not as good as they claimed
-
February 2025 by Lily Philp
Amazing customer service from a gentleman that helped my mom and I buy for my husband without him there. The fellow helping us had great insight and helped a lot with sizing. Wonderful experience!
-
February 2025 by Eric T
Such a high quality mens clother. The service is wonderful. Great selection.
-
December 2024 by Philip Ziesemer
Deb went above and beyond to help in a timely manner. Overall, had a good experience with this location.
-
May 2024 by Mike H
Filson's "Lifetime warranty" isn't really lifetime.It's "lifetime" only for the length of time that they deem it should last. Period.I am disappointed and must leave a negative review. My belt I assure you was cared for properly, along with my boots. I am fully aware of the care it needed and it received. A company as large as Filson should not be adverting its products as "lifetime" when the reality is quite different. They offered me a 25% discount. They can keep the discount, why would I invest in a product that is clearly inferior and a company that doesn't stand behind its warranty?Disappointed,Michael H.
-
May 2024 by Percy Pomeroy
Excellent quality clothing mostly manufactured in the USA. Good service from staff. Everything is expensive, but this clothing will far outlast most other brands and never go out of style.
-
April 2024 by Craig Armstead
Craftsmanship is disappointing. Styles are nice but quality is poor.
-
March 2024 by Grace Hajek
Amazing service along with great quality garments. Lovely staff!
-
March 2024 by Brett Bartunek
Been to this location many times before! I have always had an amazing customer service experience. Today was far from the past. Very poor performance by the staff. Seemed to be the least bit interested if I spent a penny. When I spent a few I noted no change in what I received. Signage was left from a private event which made it seem like today(Sat), was a closed door private event. Saw many customers walk by and avoid the store prior to opening due to the miscommunication. I would have given a 2 but the cashier who rang me up placed me on the email list for future events or drops. The store was empty beside myself and had just opened. Disappointed, this is my go to for high quality tough wear clothing. I was excited to see the spring line but I will be hard pressed to come back. Might just stick to the stale internet shopping....
-
March 2024 by Bethany DeCola
Fantastic staff. Great selection of top notch clothing.
-
March 2024 by Destry Hoffard
The people who founded this company are rolling over in their graves.
-
March 2024 by Kurt H
Do not purchase ANYTHING here EXPECTING to use the LIFETIME WARRENTY. All it is, is a hustle. Purchased a pair of 300$ jeans and within 2 weeks from putting my phone in my pocket, the corner of the phone put a hole on the inside which showed a small cut through front side. Went in to return it or use the warrenty and they said there was nothing they could do as the hole is small and that "they are just jeans man". They said they couldn't accept a return as they can't resell them either. Unless this is rectified I will never shop here again. Not even for hunting gear - Cabellas is more reliable at this price point.
-
December 2023 by Roberto Lopez
First time there, looking around, 3 associates just 2 customers (us included), never got acknowledged, I believe because we were not dressed on brand. Anyways, never even got greeted, kept looking at the product (which is very nice), touching it, checking out the pants, and nothing from a customer service point of view. Very poor customer service, when I asked for help, the first associate blew me off, said he was busy. Then I spoke to the manager, Hunter, he said to me "We'll get to you, when we get to you." I was interested in seeing if they would have a leather shearling jacket, and after seeing the product I was very interested in their offering. Never been to Filson and due to the experience I just had, I will never go back. There's options out there. Horrible customer service. Been working retail for 15 years, 10 in management, I would not hire people like this. Do not recommend.
-
December 2023 by Dylan Baxter
Can’t even tell you how great this place is. The staff is amazing and the store always looks great. Hunter Zach and Jimmy run a good ship
-
December 2023 by Roberto L.
First time there, looking around, 3 associates just 2 customers (us included), never got acknowledged, I believe because we were not dressed on brand. Anyways, never even got greeted, kept looking at the product (which is very nice), touching it, checking out the pants, and nothing from a customer service point of view. Very poor customer service, when I asked for help, the first associate blew me off, said he was busy. Then I spoke to the manager, Hunter, he said to me "We'll get to you, when we get to you." I was interested in seeing if they would have a leather shearling jacket, and after seeing the product I was very interested in their offering. Never been to Filson and due to the experience I just had, I will never go back. There's options out there. Horrible customer service. Been working retail for 15 years, 10 in management, I would not hire people like this. Do not recommend.
