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December 2023 by Stacey
As a customer of 30 years, this branch is terrible. Incredibly frustrating….
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August 2023 by Bill Boznos
This was the first experience we had with First American and I have to say it went incredibly smooth. We had been dealing with another bank to try and get a loan for our patio and had nothing but run arounds. First Ammerican was friendly, kept us in the loop on everything, was responsive to our needs and was just an overall pleasure to work with. Wish thery had more local locations but am still considering moving all our business (personl and commercial) to this bank.
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September 2022 by David Buchler
I am extremely pleased with banking at First American Bank! The staff is always friendly and helpful! Any issues I have are resolved quickly! First American Bank is a great place to bank!!!
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August 2022 by Matt Prather
The whole banking experience here is amazing everyone here has personally helped me in some way and it's always a great friendly almost family like experience
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June 2022 by Lauren B.
Joanna Vargas is amazing. Great human, great banker. I am happy she is the one helping me with my auto loan.
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June 2022 by Roger Bakken
This is the greatest bank I have worked with, because they know what customer service really is.
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March 2022 by Jean Kuhn
To say I am a fan of First American Bank is an understatement. I am a super fan of bank manager, Pablo Encinas at the Naperville Crossings branch.In August of 2020, I went to my bank, (A big bank that uses 3 letters in it's name) and asked for help getting a PPP loan for my small business. I was told they had cut off applications with 2 weeks before it ended.Pay attention small business owners, don't take no for an answer.I called First American Bank, and asked to speak with the manager, he told me he could help me, but I didn't have an account at his bank. I told him if he helped me I would move not just my business account, I would move my other 7 accounts to First American. In good faith I opened a business account immediately. I got the PPP loan.Pablo and the staff at the bank are kind and helpful. I am loyal when I get amazing service, this branch gives amazing service. Oh yeah , I moved my other 7 accounts. Put your money where it matters, First American Bank. Ask for Pablo, and tell him Jean sent you!
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January 2022 by Matt Prather (Cattleclysm)
The whole banking experience here is amazing everyone here has personally helped me in some way and it's always a great friendly almost family like experience
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August 2021 by Michael
Our business has been a customer of this bank since last summer and, being a former customer of various other banks in the area, this has been one of if not the best banking experience I have had. The staff are friendly and readily available (unlike the robots I only seem to get at the other banks) and are willing to go out of their way to achieve the best customer service possible.Furthermore, Pablo, the Assistant Vice President, has got to be one of the hardest working and friendly individuals I have ever dealt with at a bank (or any business for that matter). He does an exceptional job with helping us when we need it and goes above and beyond to make sure we receive the help we need. I will continue to recommend this bank to others!
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April 2021 by Michael Randick
Our business has been a customer of this bank since last summer and, being a former customer of various other banks in the area, this has been one of if not the best banking experience I have had. The staff are friendly and readily available (unlike the robots I only seem to get at the other banks) and are willing to go out of their way to achieve the best customer service possible.Furthermore, Pablo, the Assistant Vice President, has got to be one of the hardest working and friendly individuals I have ever dealt with at a bank (or any business for that matter). He does an exceptional job with helping us when we need it and goes above and beyond to make sure we receive the help we need. I will continue to recommend this bank to others!
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October 2020 by Ed G.
This is a classic if I could give it zero stars I would. Since there is no corporate posting this will have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.
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August 2020 by Graham Shaw
This bank is goes above and beyond in every way. The people who work here have a heart of gold. I really cannot thank them enough for everything they have done to help my family.
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June 2019 by Brent Walk
Very friendly and knowledgeable staff.
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February 2018 by Amber Markham
Every time I pull up in the drive-thru at this bank there's nobody at the teller window. I look inside & I don't see anyone anywhere. It's almost like it's abandoned. I have to sit there & wait, push the call button, wait some more, then finally someone will come to the window. It's very obvious that I've interrupted them from doing something that's more important than helping a customer, as they always shoot out an unfriendly glare at me. Once they've acknowledged me it still takes forever. Ridiculous!!!!
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August 2017 by Deb Corradini
Learned a very valuable lesson with First American Bank today...if you make a cash deposit thru the Atm ...funds will not be available for 2 days ...which is Bs. should be automatic like other banks I use ...just a way for the bank to make more $$ ....be very careful when using this bank....PNC not any issues highly recommended !
