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December 2023 by Nikki
Great customer service at the Teller window. They are very knowledgeable about their products. I would recommend this business.
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July 2023 by Valerie Petersen
WORST BANK EVER! We currently bank with them and are stranded in Puerto Rico with no access to our money—declined card transactions and unable to take money out from ATMS—on my husband’s 40th birthday. We did the responsible thing by notifying them of our travel AND we asked to have the limitations on our daily transactions increased before leaving. It’s Saturday and they conveniently close early and don’t open until Monday. No, the telephone banker “Pam” (a useless automated line) won’t help and there is no emergency phone line to contact someone. We’re switching to a different bank as soon as we get back. So unacceptable.
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January 2023 by A T
Had an account since 1994 with them. Finally closing it and have gone elsewhere. Horrible customer service on phone and in person. Good riddance!
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December 2022 by Briana Wright
There is no support on Saturday you can’t talk to nobody. Every time I swipe my card it’s blocked for fraudulent protection. It’s ridiculous. I’ll be starting a lawsuit soon.
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August 2022 by Amelia Fogs
My only mistake is that I didn't go through them sooner. I will never take a loan or lime of credit anywhere else. Best rates ever! And I love their website. Easy to navigate.
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June 2022 by Ronald
For over 20 years my wife has been a member and i was added within a short time . We love them use all their services but not the Home mortgage .Used cars are now at low low deal nobody can beat them . This is a nonprofit credit union , so what you use comes back to you as a member .
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May 2022 by C Fogs
My only mistake is that I didn't go through them sooner. I will never take a loan or lime of credit anywhere else. Best rates ever! And I love their website. Easy to navigate.
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April 2022 by E J
I've been a member for over 20 years, but no longer. Their rates aren't competitive, thier systems are outdated and inconvenient to deal with, and as of last year they began charging matience fees and dormancy fees, resulting in my savings account having a negative account balance. If you didn't want my business you should have closed my account and sent me a check, insted you slowly drained it. Thanks alot ?
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March 2022 by Sherrie B.
This bank is horrible they charge you a insufficient fund fee even if you have funds available!!!!!!!!!! and then they don't even try to fix the error. Customer Service team is very RUDE and Unprofessional. I was a customer for over 10 years but, I'm definitely closing my account.
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June 2021 by Lucy M.
Not very friendly. They tell you they can help you out but when you call back to get things started they don't remember who you are.
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January 2021 by Lawrence C.
Very friendly and knowledgeable staff. The app is easy to navigate and the interest rates are competitive.
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December 2020 by Laura Hermosillo
Alyssa Torres believed in me and helped me get a loan when another representative did not want to. I am a medical staff and have been suffering during this pandemic and I needed help.Just thank you to Alyssa, means so much for your help.I wanted to write this to show my appreciation.
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December 2020 by Neecy Definest
Customer Service Is Great Only Flag NO WEEKENDS NO WEDNESDAY UNTIL 1 WHO DOES THAT MAKES NO SENSE
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October 2020 by joe hlavach
Terrible closing all accounts, got approved then was told no, after being a great customer they can blow elephant nuts
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September 2020 by Sandy Fitzmaurice
The method to enter birthdate when attempting to log in is simply absurd. For myself, with a birthdate in 1942, tapping through month by month is tedious and needs to be changed to a method that is user friendly.
