Massage Envy is a business that offers massage, skin care, and total body stretch services. They aim to contribute to total body wellness and a healthy lifestyle. The front desk staff is encouraged to improve their friendliness and willingness to engage with customers, as some clients have found them to lack energy and enthusiasm during interactions. However, some therapists, such as Tina, receive high praise for their ability to provide deeply relaxing and kind services. Tina, in particular, is noted for her skill in calming nervous systems and encouraging feedback from clients.
Unfortunately, there have been complaints regarding the tipping process at checkout. One client was asked to tip based on the non-member fee, even though they had paid a lower member fee. This request left a bad taste and caused the client to decide not to return or recommend the business to others. Despite the positive experiences with certain therapists, the overall customer service experience, particularly at checkout, may need improvement to ensure customer satisfaction.
