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August 2023 by Erin Davis
My family loves this store. With 3 kids, you can't beat the prices. Kids grow so quick! It's disappointing to read such harsh reviews, because I have never experienced this. I guess we all have a choice to stop going some place if we truly don't like it, right? Staff is always smiling and quick to answer our questions. LOVE THAT, about a company. I also love when they do that $1.00 sale on clearance! Overall I recommend, because the concept of the store is just great and they appear to truly care!
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August 2023 by Alex Tricroce
I always enjoy coming to the store and getting my kids what they need clothes, toys, furniture, and able to sell it back in these hard times especially when they barely wear it because they grow up so fast highly recommend this store. It’s one of the best places to get kids clothes. The variety of brands is unbelievable and amazing everywhere. I love there’s always something for my daughter and for my son and I always come in with happy, smiling faces 10 out of 10 customer service will be coming here all the time!
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August 2023 by Ian Wilson
I enjoy coming in to sell our old baby items at this location. Feels good to clean out! I was shocked when they said 5 days to wait, but took a look around and saw they were slammed! So I understood! One thing I was impressed with was how efficiently they were moving! Nothing but hussle mode! And not to mention their pleasant voices and smiling faces! And for that they deserve 5 stars!
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August 2023 by Jennifer Black
As I read these reviews, I was apprehensive to sell my items. My co worker told me about this store. I did not have a bad experience at all. The staff was very friendly and explained everything to me. Yes, they want your items contained in a Rubbermaid container. Bags tend to rip and your items may get lost.I sold my baby Graco Smooth My Way swing. They did it on the spot. My clothing I have to wait on. I will receive a call once they're done going through it. They looked up my swing to see what its currently selling for brand new. The lady behind the counter said she would sell it at $100 and I would get $50. I believe that was a fair price. I certainly don't think I would get $50 at a garage sale. I actually took the $50 in a store credit and received 20% more. I bought my 12 month old clothes with the store credit. I saved $ and I must mention, the bathrooms are very clean! Overall, I really like this place and will continue to shop and sell my items.
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August 2023 by Melissa Xique
ABSOLUTELY LOVE THIS STORE!!! Very organized, I love the customer service, employees are very helpful and friendly. Really good clothes for really good prices! very satisfied :)) definitely coming back :))
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August 2023 by Javier B.
The manager of this place "Vicky" are AWESOMENESS and helped Me with all the things I wanted and needed. Vicky and Her team at Once Upon A Child ROCK!!! Love them! Thanks to Vicky and Her team❤️
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July 2023 by Susan P.
First of all Vicky the manger has been the worst person to deal with at this location and is rude, uptight, accusatory, awful customer service skills and should definitely not be in this industry. Having such a bad attitude will get you nowhere lady. It’s like a bad day for her everyday it seems and I’ve been coming there for years so this review is a long time coming. It’s no wonder the store has such a low review with the same kind of bad reviews. My suggestion is to find another location to bring your stuff too. It’s been awhile since I’ve come here so I was VERY prepared ahead of time and called to ask if they took certain items that I had wanted to sell them. I was told YES so I had my very excited pre teen gather all her things together that they said they would take. I would have never brought 4 tubs there if I wasn’t given a yes answer. I also called and spoke to an Erin which was actually very pleasant and advised me I can bring an extra tub in at pick up that she would look at since it was missed in my vehicle when initially brought it my stuff. When I went in for pick up and drop off my extra bin, Vicky shot me a dirty look as if I was some parasite bothering her when I told her Erin would take a look at my extra bin. Even though I spoke with Erin myself a few days prior, Vicky assumed I must have been told that at drop off which was false. She then said they don’t take my Items any longer even though I was told yes to that too! Am livid wasting all my time. The reason why all the staff there are not on same page is because managers like her don’t train them correct clearly. Just beware anyone that goes there and deals with her, she is absolutely nightmare and needs to learn some manners
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July 2023 by steve drexler
Don’t waste your time. We don’t take bags. I ask why. She says owner has had that rule for year. I stated I didn’t ask how long I asked why. She says I don’t know. Then they offer you an insulting amount for anything u bring. And that they charge for used items is almost the same as brand new. Definitely not worth it
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July 2023 by Yuko Eky Yadatsu
Unfortunately for me, it was a complete waste of time bringing items to them. I brought two bins of gently used baby clothes that I purchased less than 2 years ago, and they returned all of them saying that the clothes were "out of style". I spent significant amount of time sorting, folding, and packing the clothes into bins as they instructed. They also ask you to pick up your items within 24 to 48 hours after they call you otherwise they will donate all of your items. I know this system works for some people, but I don't know how "used" baby clothes need to be super new and "in-style" - that's not really used clothes anymore. Personally I'd just give my baby clothes to friends or donate them myself next time. But if you still want to try selling your stuff, just give them a call ahead of time and ask what kind of items they want/don't want.
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April 2023 by Taylor
Was pretty hesitant coming here after reading the reviews of clothes being denied because they were in bags, but I checked the website before I left my house and it does clearly state the items need to be put in a box not a bag. Super easy to sell here and everyone was super nice! Definitely going to sell here again
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March 2023 by Joe Patzin
Lady at front counter was very rude whenI walked in. I am a first time seller there and not know how everything works it could have been explained in a nicer way I will not be returning to sell things at this location
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March 2023 by Carolina F.
I love buying second hand. This location and store always disappoints though. The employees always seem unhappy and rude, like the work environments is not a nice place to work. I'm sure it's not the people themself as much as management, it's always a trickle down. The toys they WONT buy in the reject area are always the ones my kids want and the "To Sell" items are always minimal and slim pickins. The location in crest hill is MUCH nicer, people are friendly and the selection is far superior.
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October 2022 by Aisha Hassan
MY ADVICE TO ALL NEW PATRONS WILLING TO MAKE THE TRIP TO THIS FANTASTIC STORE IS CALL BEFORE YOU GO SO YOU ARE INSTRUCTED ON THE PROTOCOL OF SELLING AND BUYING.It's unfortunate to see all the negative reviews about the Naperville Once Upon a Child location. I've always had good experiences with them, selling and purchasing clothes.The store is always in good order and they handle seasonal items (Halloween, Thanksgiving, Christmas clothing) very well and give those items a designated location so you can shop easily. There are times , usually weekends and the beginning of the week, where bins get stocked up near the front by the door because so many patrons have dropped off items , THAT IS EXPECTED.There is also a mass text that goes out to all patrons when a specific store is backed up and isn't accepting bins for a few days due to an overwhelming amount of drop-offs WHICH EMPLOYEES HAVE TO GO THROUGH PIECE BY PIECE TO MAKE SURE ALL IS IN WORKING ORDER AND GENTLY USED SO YOU , THE BUYER, DONT TAKE HOME A JUNK ITEM.You will find strollers, bassinets, walkers, toys, board games, name brand clothing, boots, etc. for insanely low prices. I highly recommend a trip out to this store.I would also like to give a shot out to all the employees of this shop. They are always kind on the phone and in person. They are also working as fast as possible to get those bargains out on the floor so you can snatch them up. Thank you ladies!!!
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October 2022 by Vittoria Tricroce
This store is absolutely amazing! Great costumer service, easy to sell my items, fair prices, and well organized store. I would get this store 1000 stars if I could. Highly recommend coming to the Naperville location to shop!
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October 2022 by Jessica Scally
There seems to be a decent selection for girls, but specifically for boys size 18mo-24mo, it's extremely slim pickings.$6-$10 for each pair of sweatpants that are verrry used looking is not a good deal, in my opinion.
