PetSmart is a leading pet supply and services retailer that offers a wide range of products and services for pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers can shop online and pick up their purchases within two hours at local stores. Many locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs, making it a convenient one-stop shop for pet owners. The store is appreciated for its variety of pet products and the helpfulness of most staff members. Customers often highlight the helpful and friendly attitude of employees, especially those involved in pet care services like grooming and day camp. PetSmart's pet hotel staff is generally praised, though there was a negative experience with one staff member, which was communicated to management. PetSmart is also recognized for its clean and well-organized fish and reptile sections. Many customers feel confident buying pet essentials here, appreciating the ethical treatment of animals and the store’s efforts to meet pet needs responsibly. Overall, PetSmart is a popular choice for pet owners seeking quality products and caring services. Despite some isolated concerns, the majority of reviews reflect satisfaction with the helpful staff, variety of services, and the store’s commitment to pets’ well-being.
The pets hotel staff (and store staff) are amazing! They treat my Dalmatian like family. They are always helpful and friendly! Interacting with staff is always fun!
November 2025
Love Petsmart & the ease of not only shopping in-store but online!
November 2025
We love shopping at our local PetSmart! The manager, Thad, and his employees always are so helpful with any issues or questions. Glad to have you guys close by!
