-
February 2024 by Bri K.
I love this location! All the workers are super helpful! My dog goes to day camp here and absolutely has a blast! They're so good to him and all the doggies. They also have parties for their campers, usually every other week
-
February 2024 by Steve S
Mr Bond gets A+ from Lea in the Grooming center she is great...!
-
January 2024 by Harish Gupta
Prices have gone up and experience has dropped. Don't feel much happy visiting the place anymore.
-
January 2024 by Kathy Dames
Love the groomers and the pet hotel!
-
January 2024 by Joshua Pearson
Run of the mill store for the most part. Fish area is well set-up. Employees could be a little more knowledgeable on fish/reptiles
-
January 2024 by Kitchen Og
Very friendly staff
-
January 2024 by Joliet Commercial Photography Sandra Rust
Awesome
-
December 2023 by Adriana
I wanted to book a puppy bath and trim appointment for my 6-month-old, 6-pound Maltipoo puppy at Petsmart. Noticing the online booking issue, I called ahead for confirmation. I was advised to book the appointment as a bath and brush and request a specific trim upon arrival as my puppy is not considered a “puppy” at 6 months, mind you that all I wanted was a trim around his eyes as my puppy had his first full body haircut about a month ago.However, my experience at the store was far from satisfactory. Upon arrival, I was not greeted and faced an unresponsive front desk. Despite explaining my prior call about the trim, I was abruptly informed that they couldn’t provide this service and was advised to reschedule. This was contrary to the information given over the phone.The lack of customer service was glaring. According to Jill no manager was available to address my concerns, leaving me utterly disappointed. I had reserved time and waited for this appointment, only to face inefficiency and a dismissive attitude.This experience reflects poorly on Petsmart’s customer service standards by their “groomers”. A basic understanding of service solutions and respect for customers’ time is essential. I will not be returning and urge Petsmart to improve their customer service 101 training and internal communication.
-
December 2023 by Julie Senka
Collin is great with training. Great classes for puppies
-
October 2023 by Robynn Buchelt
I had such a great experience here today! My wiley puppy jumped in a bush & was covered in burrs ??♀️ the team in the grooming salon made her look as though she just had a fresh cut! Not easy considering she is a schnauzer with a long coat & they did it with a smile. Thank you PetSmart Naperville!!!
-
September 2023 by Charlie Catlett
Unless your dog is 100% healthy, young, and strong you do not want to leave it here. If anything unusual presents itself, they make zero effort to figure out what is wrong, not even consulting the in-building vet. Our dogs have stayed here 10-15 nights every year for many years, but no longer. We were 1,000 miles away on vacation when they called saying our dog (who is old) could not stand up and we need to pick her up immediately. They made it sound like the dog was on her deathbed. My wife flew home immediately (4 days early) and the issue was that the dog, as is common with old dogs, could not get sufficient traction on the slick floor. She was otherwise spunky and energetic. She just needed a bit of help standing or a mat to make the floor less slick... but this is apparently beyond the job description of Petsmart employees. They were completely unapologetic, saying the local vet was too busy to even get an opinion. I spoke with the assistant manager who said the manager would call me the next day. I never got a call. When we took the dog to the vet he was surprised that we had been called, much less told to cut our vacation short and come home to pick up the dog, as slick floors are difficult for many older dogs. This dog has now logged 10-15 happy nights in the six months since the PetSmart nightmare, at a place that actually cares.
-
August 2023 by Nisha Nayak
I trust my dogs instinct. Tried this salon twice. First time they couldn’t finish the grooming. Second time apparently my dog became aggressive. A dog that is so friendly and never has tried to bite anyone. Other groomers have never had an issue with him. I should’ve trust his instinct. Poor dog looked traumatized and didn’t even want to play when we got home ?
-
August 2023 by Mohamad Sultan
The prices for a lot of products are higher than at other pet stores and online stores.The place is clean (thanks to the awesome employees), but I can count on both hands the number of times I’ve seen dog owners just let their dogs poop on the floor like it’s nothing.As for the availability of products, it depends on your pet. Certain brands tend to be less present on the shelves than others.
-
July 2023 by Cece Owens
We’ve used the Pet Salon services for the last couple of years after relocating to the area and I must say the service has gone downhill. We took our dog on Sunday right before leaving for vacation and was downright denied service by Corrina. For starters; you can tell she did not even want to service our dog. She had a bad attitude and was very short with me. After looking her over- she denied cutting her because of her skin tags; told me I needed to take my dog to the vet before she would service her because she don’t know what it is. My wife called and talked to the manager Lauren and she was not helpful either. Didn’t offer an apology for the inconvenience of us traveling to bring her there and canceling our appointment.It’s unfortunate but we will never return to that salon.
-
June 2023 by Welo R.
I have an English bulldog. Her name is Nala. I usually take her to the PetSmart in Lisle or a one in Wheaton. My girlfriend lives in Naperville so when she goes by her house, she is dropped off in the Naperville PetSmart. It's more convenient for my girlfriend today I picked up my baby, and she was limping not very well. I still haven't seen exactly what's wrong with her, but they could not tell me nothing. My English bulldog is my baby. My heart is broken because she's in pain I do not recommend this place if you care for your kid my name is Eddie.
