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November 2023 by Bharadwaj Narayanan
Went here a few months back after my car got hit and the service professional did a great job to put it back as is.
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November 2023 by Daniel Y.
Someone hit my rear bumper so their insurance recommended this place. This place is actually called Crash Champions. Located by Naperville North High School, this spot is in a convenient spot with not too much traffic.It was easy to get an estimate, appointment, schedule, and I got updates by text on how repairs were going along with an estimated date of completion. I was able to get a rental car pickup here.When I picked up my car, my battery unfortunately died so I asked for a jump. Very glad someone was around to help with that! The repairs were perfect and everything was detailed in a document. This is how a body shop should be!
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September 2023 by Dawn Spencer
We used this establishment when they were Service King, but they have been acquired by Collison Champions and the quality of service isn't the same.
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March 2023 by Sarah Evans
They did a very good job repairing my car after an accident. The car looks now the same as before the accident. Very good communication with Service King.Services: Painting
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January 2023 by Eazy E
Not a bad experience overall. The technician Mike I think was his name was helpful and polite. Communication could have been a little bit better. The lady working the front desk seemed lazy and just annoyed.
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August 2022 by Angelo Muto
Denied services because they didn’t like my insurance, and even though I said I’d pay out of pocket still Denied service saying they have plenty of cars and don’t need my business, Amanda was extremely rude and the manager I spoke with was extremely unprofessional, I would stay far away as possible from this location!Service: Body & Trim
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July 2022 by Carole Cooper
Excellent service, friendly and speedy. Car returned super clean! Great placeServices: Body & Trim
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May 2022 by Chuck Wilde
Good use of text messages to update me on status. At times too many messages, but you can opt out. This was my first time through a body work repair, and I had a 15 minute conversation with them when I picked up the car. I learned a lot from that.Car was done before estimated date, but that’s partly because they’re adding buffer due to supply chain issues. Car looks like new.Services: Body & Trim
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May 2022 by Cindy O'Connell
My husband was in a car accident. When we picked up his car we noticed the windshield wipers were not working so we immediately called service king so they could fix them. They said they would not cover the wipers as part of the accident (even though the wipers worked just fine before the accident). The motor for the wipers was literally the point of impact from the accident - now our insurance company is saying they won't cover the costs and we have to pay out of pocket. This is in addition to getting weekly texts that our car would be ready by a certain date and then it would change - with the same excuse. Saying the part the ordered came in damaged (happened 3 times). Definitely will not ever use this business again and I highly recommend finding a more reputable company.Services: Steering & suspension repair
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May 2022 by Cecilia Surina
Great job on our repairs and found them to be reasonable. Staff was knowledgeable and friendly.Service: Body & Trim
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November 2021 by Aban Junaid
Service King is a honey trap setup by insurance companies, they have a contract with insurance companies to do the repairs as cheap as possible using generic parts that do not fit properly.These guys are a franchise based operation that favors the interests of their respective insurance companies instead of properly fixing your car.I got scammed by them, Allstate recommended these guys. Allstate probably gets some sort of kick back from these crooks.Repairs took over 60 days, kept getting their BS text messages telling me that my repair was on track, till it wasn't on track literally.Poor communication. They never listened to my concerns when i kept telling them that there was frame damage to the vehicle, their in-house adjuster just wrote up the surface / panel damage.I got the car back, now it doesn't even drive straight. I now have to deal with the crooks again and Allstate.Avoid Allstate and these guys at All costs. Take it to reputable independent body shop that is not in on the scam.Services: Painting
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August 2021 by Roger B.
I would highly recommend the services at Service King. I had work done on my car after a minor traffic accident. Their work in it was excellent and I got my vehicle back earlier than expected. They kept me informed of the progress every step of the way and took good care of me during the process. After a small issue, Scott took care of it with professionalism and to my satisfaction. Collision repair is one service you never hope to use, but, I will connect with them again should the need arise. Everyone I encountered was polite, friendly and professional and made an inconvenient problem seem less disastrous than what it was. One shoukd consider these folks when you need work done
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April 2021 by Marilyn Garcia
I have worked with other service king locations and have been happy with this service. However I would never recommend this location to anyone. After an accident I brought my car here and I was surprised by how quickly it was repaired. Immediately after picking up the vehicle I noticed additional items that were missed during their inspection. I informed them immediately and they stated they would reach out to the insurance to add the work. 5+ weeks later and nothing! No one has bothered to update me ONCE. I have had to follow up several times and every time I'm told "I'll call you right back" and not once has someone called me back. At this point its obvious I'm just getting the run around. Maybe they don't want the insurance companies to be aware that they are providing poor services. This is the worst customer service I have ever received. Ridiculous.
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March 2021 by Carole C.
This place has the best attitude! They are accommodating, sent regular updates on the work, and delivered on time. My car had relatively minor damage but was unsafe to drive. I hobbled over to Service King during the recent blizzard. They were about to close and so was the rental car company... but they hung with me and arranged for the car rental to come pick me up even though it was 5 mins to closing. Kudos for customer service. They were recommended by State Farm and I don't know why I expected it to be less than it was, but I was very pleasantly surprised. I will be back for collision work and heartily recommend them to one and all! Check them out!
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December 2020 by dave Laird
Repair went without a hitch. Better than 10 days early on repair time lineSon suggested go there. I must have trained him right.
