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July 2024 by Charlene C.
Was very disappointed with this place today. Not pet or people friendly, just out for the money. We adopted a dog, called for appointment for free first check up. Could not get in with-in 7 day of date required, due to 2weeks to schedule. We explained the 7 days and he's a rescue. The receptionist said they would wave the dead line. Made appointment, came in today and was told after check in and waiting in room for a half-hour for Dr., said would not be covered cause over the 7 days. Because someone didn't do their job and write in file they refused. After calling rescue place, they called vet, it was approve, but I had to make another appointment. We got there 15 minutes early, checked in and nothing was said. When finally Dr came in to tell us "not going to be covered?" Rescue dogs are already under stress traveling, going to vet, etc as it is, doesn't seem they have that concern. Specially a shepherd, that doesn't like car rides. Very stressful day for the big boy! If they have an issue taking adopting animals for free first check ups, don't do it!!!!
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March 2024 by Linda S.
My dog recently had a teeth cleaning procedure at Naperville Animal Hospital. The results were great, the staff were friendly & professional, and the price was reasonable. I highly recommend them!
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March 2024 by Stephanie V.
I recently visited your animal hospital with my dog for treatment, and while I appreciate the care provided, I felt compelled to share a concern regarding the policy of not allowing owners to accompany their pets into the back room during treatment. As a pet owner, I believe it's crucial to be present during any procedures or treatments to offer comfort and assurance to my furry companion. Not being able to accompany my dog into the back room felt impersonal and somewhat unsettling. It's important for owners to witness and understand the care being administered to their pets. I was told his nose was bleeding during the nail trim... this incident has left me concerned, as I believe that if i had been allowed to accompany my dog this situation could have been avoided.. he was also limping for weeks after his visit. I was concerned and made another appointment.. in between his nail pad was all red and inflamed. You guys told me to send him to a specialist because you guys didn't know what it was. You took an x-ray of his back legs and said he has mild arthritis. Two weeks later when I requested copies of the x-ray pictures taken during the visit, I was informed that there is no record of these x-rays. As a concerned pet owner, having access to such records is crucial for understanding my pet's medical condition .. a couple weeks later I called again asking why there was not a copy. You guys finally sent me a picture of his x-rays. It makes no sense. Ensuring transparency and accessibility of medical records is essential for building trust between pet owners and veterinary professionals. I kindly urge you to reconsider your policy regarding owner access to the back room during treatment procedures. Allowing owners to be present can help prevent such incidents in the future and ensure the well-being of our beloved pets. Thank you for taking my feedback into consideration.
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February 2024 by Brady J.
Took good care of my armadillo but the front desk girl was very sassy. She called my armadillo little dill and it made him viably distraught for the rest of the day.
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January 2024 by Belle C.
I like this place a lot. You can tell who really likes the big dogs and who tolerates them. Kennedy is amazing! She wanted to be sure my puppy wasn't spooked by the process. Dr miribella and dr Diaz really care about their patients. First vets I've ever met that want to treat conservatively which is so nice. There's a front desk person who is OUTSTANDING, I think her name is Tara, but she has red hair. I hope the new appointments cut down on the front desk chaos. Negatives, the entry carpets always seem to have pee or poop on them. Medicine turn around time is long which is difficult when you have a sick pet.
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December 2023 by Valentina G.
Love this place !! Excellent service -- treats my puppy well-- excellent staff Great place
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September 2023 by Tammy L.
NOT ANIMAL LOVERS AT ALL!! My food shipment was delayed. This is the only place that is open on Sunday. I have an 8 year old rescue who has no food. THEY WOULD NOT HELP ME. I didn't have a rx so they wouldn't give it to me. He has every medical condition under the sun and eats only prescription food. NAPERVILLE ANIMAL HOSPITAL had zero issues with me NOT FEEDING MY DOG until I can get food with a prescription. That clearly can't happen until tomorrow. MY DOG CANT EAT UNTIL TOMORROW BECAUSE THEY WOULDN'T HELP ME WHAT KIND OF DOG LOVER THINKS THAT IS REMOTELY OK?!? Why are they open on Sunday with no Dr. to help. Forgive me if I'm wrong, aren't hospitals there for emergency?? I am fully aware that it is on me because I was the one who ran out of food. That Is 100% on me. I own that completely. That's why I reached out for help. They did not help.
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August 2023 by Robert ..
We have been going here for over 20 years (3 dogs) and we will never go back. Our dog passed this past January after 13 years so when we just adopted a new dog we wanted to bring him here. Today we walked in around 4:35, after a long day at work, and were told that they had been very busy and wouldn't see our dog. They are open until 8 and they do not take appointments, they are first come first serve. The vets here are wonderful, but the people behind the desk definitely need to be trained in customer service, they are not very friendly. We definitely will not be going back here. We actually sat in the parking lot and made an appointment at a new vet.
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August 2023 by McKenna V.
If you want a vet office that cares about THEIR patients, I would not recommend this place. They used to be great and we were long time customers up until today. Over the last few months their staff and hours have dramatically decreased! The hours online state 7am-8pm that is NOT the case. After driving 45 minutes to the vet. I got there at 5:34 and the receptionist said "we are not taking anymore patients for the day" "We stopped taking walk ins at 5:30" I was baffled.. Spend your money elsewhere, Somewhere who actually accepts their patients
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August 2023 by Edie P.
I'd give them 10 stars if I could! I've brought my cats here for over 20 years. They're the only vet I know of in the western suburbs that take walk-ins as their general policy so they can get very busy because other vets need appointments often booked weeks ahead! True, wait times can be long sometimes, but if your pet has an urgent issue this is the place to go unless you want to pay a lot more at an emergency clinic. They are open 6 days a week, limited services on Sunday. Besides health care they offer grooming and boarding by appointment. The staff is friendly, professional and really care about your pet. I especially appreciate they never try to pressure you into additional products, insurance or treatments though they are available. They are very caring and sensitive if your pet needs end-of-life care. They even send condolence cards and include your pets pawprint. The few times (over 20 years: 3 times) they listened to my concern, treated me with respect, didn't get defensive or angry, but sincerely responded immediately with a positive solution. I may be shooting myself in the foot by encouraging they get more clients thus possibly increasing wait times, but I want them to be in business for as long as my cats need a vet!
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July 2023 by Keith S.
Refused to give me the medication my dogs have been on to prevent them from fighting. I have been calling in refills for months with no question. Their reason? They want an exam because I havent had one in a year. NO MEDICAL REASON. Without this medication you are knowingly putting my young children and dogs at risk. Naperville, I have ran pet stores for many years and have worked closely with Vets. This is 100% an attempt to get an examination cost and more money from me. They can absolutely within the law refill these meds. I can get them online but choose to buy here. I have been a client here for YEARS, YEARS. NO longer. Please hope and pray my dogs dont fight and please blast this place on social media for knowingly putting my family in danger over greed. Unacceptable.
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October 2022 by Holly G.
Offer "call ahead" appt to ALL individuals. It was a 3.5hr vet appt. I have NEVER spent that much time at a vet and I've had pets my entire life. We found out as we were sitting there for over an hour we could have done call ahead. Went back to our original vet for more organization and better communication.
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September 2022 by Mary K.
Dr. Tom and his staff are always wonderful! He is very knowledgeable and takes care to always answer any questions I might have!
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September 2022 by TECHN0
It's a dmv. Exactly what you would except government employees trying their hardest not to do their job.
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September 2022 by Carmen C.
Had to go back to pick up a new antibiotic for my sick gals. All 3 senior cats are passing something around. Biscotti has urine infection, Kitty has stomach problems so loose p*** in litter box and on towels covering my carpeting and Shortcake is a mystery. I love that the Vet followed up on our visit and prescribed a new medication.
