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January 2025 by Prometheus by Dr Malik
Great cust. service. Highly unusual for tech to have a human & stateside & on demand support rather than the usual email or service ticket or DIY etc...
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January 2025 by S Dowdy
I run a small business, Tour Black Atlanta, and Unitel Voice has been a game changer for my business. It helps to have a professional phone number for clients to contact us. The system is very easy to use and understand. The few times I had questions or needed assistance, their staff is very friendly and professional. If you're a business owner, small, medium, or large, consider Unitel Voice for your communication needs.
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December 2024 by Providence Asset
AMAZING service... extremely knowledgeable, friendly, easy to understand... I'd give 10 stars if I could :))
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November 2024 by Jonny Ortiz
Updated review: my experience with Unitel’s texting setup has been one frustration after another. After waiting far longer than expected to get the texting feature activated, I was relieved when it was finally turned on, only to discover that it only supports outbound texts. Inbound messages—critical for two-way communication with clients—simply aren’t coming through.
After following up again, I learned that the issue is still under investigation by their texting vendor, with no clear timeline or resolution in sight. This delay in communication and transparency has put my program at risk, and each follow-up just reveals more roadblocks. It’s been disappointing to depend on Unitel for a crucial feature that still isn’t fully operational, with no proactive solutions or updates. I hope others are cautious about relying on this service for time-sensitive needs.
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November 2024 by YesEyeKan (BFG)
Very gimmicky! Beware! Ported over my number only to find out that you need to purchase a separate plan to receive text messages. Hate it!!! Such a waste of time!! I could have just kept what I had for the price. That fact should be made very very clear from the beginning and I spoke to multiple people before signing up and told them what I needed to use the service for and no one mentioned it until I was all signed up.
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November 2024 by GBMARINE Always America
The set up was made easy and the reps were extremely helpful and friendly. I highly recommend Unitel for anyone looking for this type of service. Thank you Frank and the rest of the sales / support team for making everything so easy.
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November 2024 by Tom Walker
Customer service is the best I've encountered in many years. Frank was prompt and solved my issue immediately. He even spent extra time explaining additional features to me. Great guy and and excellent product! Thanks Frank
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October 2024 by Wardell Henley jr
Jenni V. was excellent, my organization will purchase Unitel Voice products based solely on my interactions with Ms. Jenni V.
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October 2024 by Chris Hartley
Absolutely top notch service. Highly recommend them for your business needs.
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August 2024 by Joyce Belnap
Amazing customer service, they called to follow up after I registered with them to find out if I had any questions and I did!!! She fixed my needs immediately and it's working perfect for me and my business.
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May 2024 by Live, Love, Plan
The Unitel support team was very helpful in offering me the best options for my needs and implementing my choices. It was a joy to work with them. Thank you!
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May 2024 by Katie Raher
Wow, excellent customer service and support...friendly, helpful, thorough! Plus, they said they continue to be available to help with tons of things moving forward as needed. I picked the right service for sure!
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May 2024 by Curtis Chamberlain
In a word... fantastic! The virtual phone system is feature rich and true to their website description. The tutorial videos and articles make it easy to set up, easy to use and easy to edit as needed. When I had additional questions, I found the customer support to be second to none. I highly recommend Unitel Voice!
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April 2024 by Opulent Coaching
I had Wendy R for my representative and she was very helpful, knowledgeable and patient when helping me to sort out my services. I would recommend their services and Wendy to help with any support. I had a great experience and she provided excellent customer service.
Thank you Wendy!
Renita
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April 2024 by Lawrence Jones
Where do I begin? Many times you read and see advertisements for products and services that you might think will help you run your business more efficiently. You compare rates, services, and features. Then you start using the service and it's the complete opposite what was advertised.
For instance, VOIP phone companies boast about convenience, low cost, and unlimited talk time. Nevertheless, I have used multiple VOIP prepaid services. I was very disappointed in many. The price, customer service was little to non, and it was difficult to reach someone for tech. support/help. I was about to give up.
Fortunately, I came across a UniTel subscriber that told me how they really like the service and the app was able to track, receive, and forward calls.
So, I immediately went online and signed up. It was amazing how I was able to choose my 1-800 number, speak to a competent courteous professional-Frank. He was wonderful. He answered all my questions and made it and effortless transition to moving the new platform.
In addition, it didn't stop there. I can't say enough about their outstanding customer service and support team, like -Wendy. She is always very helpful and willing to answer all my questions and help me resolve billing and technical issues.
With the highest regard for this company-UniTel, I highly recommend this VOIP prepaid service provider to anyone that once to take their business communication to the next level.
