-
August 2022 by Lauren Cottier
I tend not to use this branch because I have had issues. I even asked for more than one deposit slip for my personal account and they told me no. Makes so sense.
-
August 2022 by Melanie Clau
I called today and spoke with a representative regarding a deposit made through their ATM which was a returned item. She advised me she would look into it and call me back today regardless of the outcome so to update me. I had not heard back from her at 4pm, so called again and it took me to her voicemail. Bank closed at 5pm and did not hear back from her at all even though she stated she would call me back today no matter what the outcome. Not very happy with lack of follow up but I would like to give this branch a chance to rectify this situation. Please explain to me why my check was not deposited, why there was no explanation as to why it wasn't deposited, why not even Customer Service can explain what happened and why did you not send my check back to me?
-
May 2022 by John Valentino
It's a great service great management very friendly employees there you feel like a family it's amazing thank you all for the great service
-
April 2022 by Melanie Claudio
I called today and spoke with a representative regarding a deposit made through their ATM which was a returned item. She advised me she would look into it and call me back today regardless of the outcome so to update me. I had not heard back from her at 4pm, so called again and it took me to her voicemail. Bank closed at 5pm and did not hear back from her at all even though she stated she would call me back today no matter what the outcome. Not very happy with lack of follow up but I would like to give this branch a chance to rectify this situation. Please explain to me why my check was not deposited, why there was no explanation as to why it wasn't deposited, why not even Customer Service can explain what happened and why did you not send my check back to me?
-
December 2021 by Devin Holland
Many years ago, I opened my first bank account at this location, and then my wife and I moved to Virginia and recently bought a house here. Although we have loved all the online services US Bank provides, before we closed on our house we needed to wire the title company the closing costs and were panicking because we didn't have enough time (3 business days) to get certified checks mailed to us. The nearest physical location is a 10 hour drive away from us and we were panicking late on a Friday night thinking about the unplanned road trip we were probably going to have to do. Online customer service and our personal contacts weren't very helpful, but finally one service representative recommended we speak to a branch manager. We called this location and Denise the branch manager was incredibly helpful and let us know exactly how to go about this over the phone (which until now we didn't even know was an option!). We set up a call for Monday morning and everything went incredibly smoothly and the funds were transferred just in time for our closing date. HUGE THANK YOU! This saved us so much time and headache.
-
November 2021 by Davin Power
The worst bank for small business - stay FAR AWAY if you are a business looking for a business bank. We easily opened a business checking online. Provided all the necessary Patriot Act ID. Funded the account with customer checks. Then BAM! Account frozen and locked out without warning. The 800 number had no idea why. The branch manager had no idea why but promised to fix it. We were told the checks had been returned. Really? Every check? Zero follow through days later from the branch manager who was like a deer in headlights. All the while holding our business funds for more than two weeks in limbo that greatly affected our cash flow and forced us to use personal funds to keep the business in business. Two weeks later we still don’t have access to our own money. We have confirmed from all customers that the funds have been withdrawn and cleared from their bank accounts. So US Bank has our own money but has effectively stolen it. If your business relies on cash flow and timely access to your own money, look for another business bank. US Bank is incompetent for business banking and in fact, dangerous and harmful to your business. Update; We are now three weeks later and the bank has STILL not returned our initial deposit of $6,000. So now banks STEAL customer deposits. We are having to spend money on our family attorney to step in to get our funds back. Useless, damaging bank for small business. Stay far away.
-
February 2021 by Bill Walsh
Wife and I have accountsGot a call about all the servicesSaid last time I was there would not let me in no appointmentGuy told me won’t happen againTried to sell me refinanceI just did it 3 months agoNew credit card2 days later went to deposit checkFrom gov CovidDoor was lockedNo one came ?Wife and I signedWould not deposit or cash itI got anger yelled and leftTried to do on online accountSays system downThis place is God awful.Ps Fidelity had me scan check and deposit in 3 total minutesClueless customer service
-
September 2020 by C Sullivan
It is an ok bank branch I used to use it when I lived near my uncle's place when withdrawing or depositing cash from the bank.
-
September 2019 by Lynn Olson
Extremely rude and judgmental.
-
June 2019 by Meri C.
Horrible experience here !! Margaret is definitely So rude ! I will never hire someone like her . She didn't want to open my account because I had 2 different last names after I showed her all my information definitely was looking forward to bank with U.S bank since my husbands company banks with this back but after this experience we will be switching .
-
January 2019 by Phillip Kanning
Asked the branch manager to make an exception on a
-
January 2019 by Jay Havenaar
Poor customer service
-
December 2018 by Jen B
I would give this place zero stars if I could. Customer service is awful. My 82 year old mother is in a nursing home so I have power of attorney. Every time I try to take out money, they come up with some reason why the POA isn't valid. One time they said it doesn't apply to IRAs, then they said I had to go to the original location location-which doesn't exist anymore. Now they're telling me that the POA isn't valid. Tell that to my lawyer! I'm going to a different branch.
-
April 2017 by The Traveling Texan
This branch is one of the bank branches I have come across. They will work with you to make any issues right. Very friendly, fast service, very respectful!
-
September 2013 by Keith Miller
US Bank has terrible customer service. I've sent them 8 e-mail messages within the past month and have not received a response to my question. I am continuing to receive spam e-mails from the company even though I have tried to close all my accounts with them. When asking US Bank if all my accounts were closed with them, so I would not receive any more bogus fees, they have not legitimately responded.
