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October 2023 by Mike K.
Somebody needs needs to look at the operations of the pharmacy at this place. I came by to pick up my medication and staff member told me it will be ready in 15 minutes. 30 minutes later I came back and they told me pharmacist left on lunch break and I have to wait another 45 minutes.
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April 2023 by Liz R.
Staff is always friendly, but trying to call has always been a long process. Multiple times I have tried to call the pharmacy, been on hold for 30 minutes-an hour and told I'm the next caller, and then the call dropped. I've immediately called back and then been told there's 3 callers ahead of me in line, which was extremely frustrating.
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March 2023 by Melanie W.
This is absolutely the worst pharmacy out there. Prescriptions take forever and the staff seems completely out of it. I understand being short staffed but there is no excuse for such bad communication.
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February 2023 by Valerie N.
this Walgreens always has very friendly, helpful employees. I come here all the time for things I need and I've always had a good experience.
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January 2023 by Jonathan G.
This is by far the worst Walgreens in the Naperville area. I have been here several times over the years we have been here, for various things. I have never had a good experience. I have spent long long times in waiting for the register, waiting for the pharmacy, waiting for the drive through line. The staff seem generally unhappy, usually not rude, but unhappy. Maybe they are working for a bad boss. The store is dirty, poorly organized, food items are often out of date and on and on. As I said. I have never had a good experience. Today I went in and wanted a passport picture at 5:35. I had a meeting at 6. I asked the young man if he can do a passport picture, and he looked at me and said "I have something to do, wait for a while". I was only at this location. Because we were close. But I felt as if customers are so low on their priorities, I just walked out. Drove to Washington / 87th location. My usual location. Always reliable and friendly. I asked for a passport picture, the young man said as polite and easy going, and super fast. I walked in the door at that location at 5:47. I walked out with my passport pictures at 5:57 and called into my meeting on time. Go to the Wehrli at 75h location if you want to be treated like crap and have all the time in the world. Good luck.
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October 2022 by Jack Jensen
I stood at the Consultation window for 10 minutes before anyone acknowledged that I was there. People kept walking by without looking at me so they didn't have to talk with me. They handled the drive up several times, filled several prescriptions and answered the phone multiple times. I should have called the pharmacy and asked them to come to my window. It took 8 more minutes until someone finally talked to me only to be told that I was in the wrong line.
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September 2022 by Vipul S.
The time to get any prescription drug filled is generally very long and then the pickup lines are unusually very long- both pickup inside the store or via drive through. Staff is also somewhat rude (not friendly).
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February 2022 by bot n.
Extremely uneducated pharmacists, Rhonda's the most helpful, Christine is usually confused but can get the job done if you teach her, and the male is not only uneducated but also quite arrogant and will speak over you and not give you a chance to ask him something. If you have extensive work I recommend getting either a doctor or insurance directly on the phone with them to explain as they tend to make up their own understandings which aren't accurate. If you don't, you'll make life pretty hard. Other than that, normal functions they can do. The store itself is fine. Techs are also great!
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December 2021 by Peter Zhang
The pharmacy people are very rude.they don't have the right knowledge and refuse to answer questions.
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December 2021 by Jimmy D.
Another amazing trip here. About 3 competent workers on the entire staff. Most of them stink and are useless.
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October 2021 by Walter Blevins
Same place as the others. Employees seemed preoccupied
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March 2021 by Lynn H.
I have had so many bad experiences here but I have kept thinking that things have to get better...but after over 3 year I have to resolve they are not going to get better. First: pharmacy. Slowest drive through and extremely poor service. This is consistent. One time, after waiting over 20 minutes, I get to the front and the woman is explaining process to another staff member. I do respect that people have to learn-but not during busy times! Second: low cdc follow through. I have avoided going in any stores through Covid, but I had to pick out cards. So I went inside two separate times and both times there were no wipes for the carts. Ugh-I just felt unsafe and unprotected. I transferred all my medicine to CVS
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February 2021 by Kristine Budny Myers
@Walgreens Wow, I just had an UNBELIEVABLY bad customer experience with the Wehrli location in Naperville. Sarah & Andrea were SHOCKINGLY rude & unempathetic to out-of-town friends of ours that had scheduled their Covid testing online. They were unable to make their originally scheduled time because their Uber driver refused to take them through the drive-thru for testing. When we contacted the store, Walgreens' automated recording states 'If you are unable to make your appointment, you can still go anytime that day or the next for testing.' When we showed up, they refused to test them & called me a liar about their recorded message. Clearly, their employees need training on their own policies. It's scary to think they are responsible for the health & safety of their customers when they obviously don't care about them. @Walgreens, you need to read the google reviews for this location and wake up!!
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February 2021 by Kristine M.
I had an UNBELIEVABLY bad customer experience with the Wehrli location in Naperville. The employees were SHOCKINGLY rude & unempathetic to out-of-town friends of ours that had scheduled their Covid testing online. They were unable to make their originally scheduled time because their Uber driver refused to take them through the drive-thru for testing. When we contacted the store, Walgreens' automated recording states 'If you are unable to make your appointment, you can still go anytime that day or the next for testing.' When we showed up, they refused to test them & called me a liar about their recorded message. Clearly, their employees need training on their own policies. It's scary to think they are responsible for the health & safety of their customers when they obviously don't care about them.
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June 2020 by Joey J.
Newer store, can be crowded during rush times. Organized, clean, and easy check out !
