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March 2024 by Romal G.
Unfortunately, our experience with Smithe Naperville has left us with feeling of regret. We made appointment with their designer=sales person. She seemed helpful at the beginning. We decided to get a sectional worth 10k. We paid extra for the exact firmness and configuration we experienced with the demo piece at the store. The couch was delivered promptly within 4 weeks. Unfortunately, the chase portion of the sofa is very very soft and sagging at the "neck" already. We contacted the sales person and provided pictures which she agreed to. She reasoned it around being a long piece. Obviously, she managed to not disclose this while she was making a sale. The things started getting more unpleasant after this. The communication is very poor and not customer centric. We are told that we would not be able to return or exchange it due to price match they honored, which was just about $400 difference in the scheme of total 10k. My request to provide this decision in writing with explanation has not been answered. I am unable to understand how that would allow them to not stand behind their promise of "no worry warranty" when they make a sale to us. Conversations with the sales person are not at all par with the standards Smithe company promises before your payment. Her conversations over the phone seem to us as if she is trying to talk us down. She wants to charge $4000 to replace the cushions and then give us 50% off as a "favor". We remain frustrated as there have been no meaningful efforts to resolve this issue. They want to charge us $2000 more to replace the cushions for the sectional they delivered just 2 weeks ago. I have requested to be connected to the store manager and customer relation liaison, but no response yet. We certainly are not having any fun here after spending 10k for a sectional at the Smithe Naperville store.
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December 2023 by Ellie
Carole is the absolute best! We came to pick up one chair that we had bought from the Vernon Hills location, and she treated us as if she was getting the commission (though she knew someone else was). She was so great to us, and, though this location is over an hour a way from us, we may come to it next time just to work with her!
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December 2023 by Brynn
Emily A. was incredibly helpful in our search for some new furniture. She was patient, knowledgeable, and more than willing to work at our pace. She helped my husband and I make decisions we will be happy with for years to come. We highly recommend this store and especially working with Emily!
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December 2023 by krkemper35
Emily was extremely knowledgeable and helpful when it came to our first sectional purchase. Couldn’t have asked for a better person to help us through this process.
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November 2023 by Shirley Georgeson
A big thank you to Emily Allard at the Naperville location for her help on our furniture purchase today! Very knowledgeable, and she answered all our questions! We weren't sure what to expect when we walked in, but she made our shopping experience super easy! You may pay a bit more but you are getting quality furniture! Thank you again! Definitely recommend!!
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October 2023 by Joe Waidanz
in the past few years, i have gone to walter e smithe furniture in naperville to purchase my furniture. emily was very helpful and knowledgeable in all aspects of the furniture. if their was nothing i liked on the showroom floor, we looked thru some of the many catalogs available until i found what i was looking for. i was able to buy the furniture in MY price range with no pressure to buy. very rewarding experience
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April 2023 by Art Vega
Really nice place, nice quality items. Staff was friendly, knowledgeable, and helpful. I liked that they weren't too pushy and just were there only if you needed them.
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March 2023 by Wiencek
What a wonderful experience we had here with our designer, Emily Allard! Emily directed us to what we were looking for, providing expert advice on style, design and color! Not to be overlooked is Emily’s kind and easy-going personality that enhanced the entire buying process for us. We trusted Emily’s advice and style techniques because she listened to us, asked questions about our tastes and even asked to see photos of our home space to get a better feel for what we were looking for. We highly recommend Emily Allard and Walter E. Smith should take pride in having an employee of her caliber!
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December 2022 by Kristy P.
We purchased a beautiful coffee table for our living room. When we host dinner, game night, etc. we receive a lot of compliments. I highly recommend the coffee tables, as they are made out of real wood.
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December 2022 by Kristin H.
Since posting my original review, WES really went above and beyond to make things right. I'm very grateful to each person that assisted in resolving the issues. The helpI received at the Oak Brook showroom was stellar. They took the time to review multiple replacement options, and the communication from fabric selections up to delivery was amazing. The office manager that I had the pleasure of working with was the absolute best! Thank you so much for listening and caring about making things right. You definitely retained a customer. And the new sectional we received today is perfect! Could not be happier.
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December 2022 by Dominica L.
Kerri Murphy is an absolutely fantastic designer. She's helped me with two apartments and now a home. No matter the ask, she can get it done. On top of that, she knows the furniture like the back of her hand. Every piece I have had has been through multiple moves and cats, but every piece has held up beautifully thanks to Kerri's knowledge. If you're looking at Walter E Smithe in Naperville, I can't recommend Kerri enough for a fantastic experience and amazing decor.
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November 2022 by Nichole Marbach
Last December, my husband Claude and I closed on our dream home in Lake Bluff, Illinois. The home is much larger than the home we moved from so we were feeling a little overwhelmed with what to do furniture and design wise in order to make it feel modern, yet still “homey.” We went to a few furniture stores but did not really feel like it was our style. In addition, we knew we needed help in making lots of decisions and needed a professional to guide us. My husband happened to browse the Walter E. Smithe website and came across Loria Hartman’s profile at the Naperville location. He really loved her experience and the modern feel of some of the past design projects she did. He told me about it and we decided to contact her to ask for her help. She responded right away that she would be happy to help us and was excited about the project. That was one of the best decisions we made concerning our new home.Loria went above and beyond to understand what we wanted and always offered a variety of options for us to choose from. My husband pointed out to me that he loved the fact that Loria would sometimes nudge us to get out of the box we were in order to adventure a bit more with the design project and we were never disappointed. Her expertise and sense of humor was a gift and she helped us to truly create the home of our dreams with all of the furniture, blinds, accessories, tile choices, and some paint colors.Loria drove over an hour away each time she came to our home, countless times, to help us or guide the deliveries that came to make sure everything was perfect. We are so grateful to her each and every day because we get to wake up in our dream home that turned out better than we could have ever imagined because of her passion for design and expertise. Not only did Loria nail it, but her communication and friendliness throughout the whole project was done with excellence. We get so many compliments from people on how much they love the furniture and entire design in every room and we owe our thanks to her for this. Not only is Loria an amazing designer, but she has become our friend. We highly recommend her if you want to create the home of your dreams.
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November 2022 by Umesh Bhatia
We received a mailer with a couple of business cards for home designers. We called upon WS designer Emily Allard to help us design our new home furniture and furnishings. Emily was truly a joy to work with and a terrific professional who went above and beyond her call of duty. Her designs were thoughtful, very homely and high on function and form - a good combination. After a few weeks of an exhausting process for me, but a joyful one for my wife, we decided to go with another company based on availability and quality of products versus those at Smithe. We would give Emily 7-stars out of 5 anytime -- and a hands-down strong referral to work with us in future and with anyone else that likes to use designer services. Thanks Emily!
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November 2022 by Michael Lapinski
Our sales rep (Emily) was excellent & very patient. We purchased two love seats & two leather recliners.
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September 2022 by Alexandra J.
Helpful. Strange customer service though. Wouldn't return as a serious customer. Nice selection to browse.
