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January 2024 by Gabbie H.
Open late so that's always a plus:) Johnathan and sue were a great help tonight. Definetly went above and beyond to ensure I got all the help I ! I'll be back for sure!
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November 2023 by Elaine H.
Awful pharmacy. Rude staff. Mean and obnoxious. They don't answer the phone. Chronically understaffed. I've called Walgreens corporate and they still don't do a goddamn thing.
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November 2023 by Prerna R.
Very slow and kept extending time every time I went to pick up the order. I will move to another location.
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September 2023 by David P.
I was just on hold for 46 minutes at 8:30 pm on a weeknight with only one caller supposedly ahead of me. I am so angry that I may not only move my prescriptions to another Walgreens but to move them to a different pharmacy altogether. This was completely unacceptable.
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August 2023 by M G.
The Pharmacist, Esther, LIED TO ME. I tried to fill a Rx for my baby but the app said my normal Walgreens was out of stock, but this location had it. So I transferred my Rx to this store. I called to confirm the time that it would be ready and Esther told me that they did not have it in stock. I explained that I really needed this medication for my sick baby and asked if she could please help me find a Walgreens in the area that did have it. So after looking into it, she called me back and told me that my regular Walgreens did in fact have it in stock. She told me she had transferred it over and that they could help me. So I called them to confirm the pickup time. But they told me that they didn't have it in stock! I explained what Esther had told me and asked for clarification. The pharmacist there told me that she very clearly told Esther that she did NOT have this prescription in stock, but Esther told her she had to transfer it back to them anyways because they were our regular pharmacy. Then she called me back and LIED TO MY FACE. WHY ESTHER?! Why not just tell me that they didn't have it? Bc you didn't want to do the leg work of helping a mother find a medication for her sick baby? I am beside myself. Every Walgreens pharmacy is understaffed and you wait FOREVER to get any help, but I've never had someone just outright LIE to me. I'm disgusted. I'll never come to this pharmacy again and I'm seriously considering switching to a different pharmacy chain all together.
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July 2023 by Visiting F.
very slow. phone tag. never call here. drive thru gets priority over in store. So be lazy and go thru drive thru; god forbid Walgreens promotes a healthier walk. Also, impossible to get answers about whether you can take an over the counter drug with other prescriptions.
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January 2023 by Matt W.
Line here was inane... I was second in line and am currently waiting, not exaggerating, 15 minutes at the pharmacy. There are probably 10 behind me... one register open and 4 other pharmacy techs working on filling stuff or standing around talking. Zero sales of urgency. I don't normally come here, and not that they care, but won't be back. Just a word of warning. You may wait in line for no apparent reason
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January 2023 by Siyao G.
Yeah . Gave my insurance card. Guys here refused to call. Very poor attitude in general
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December 2022 by Valerie V.
Horrible cus service! Gave me half of my medicine then for hours would not answer the phone. it to another Walgreens sad
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October 2022 by I L.
Scheduled a COVID booster shot because the Walgreens in 2986 Kirk Road, Aurora, IL did not refuse to provide COVID booster shot with their internal operation errors. That was a very negative experience. Please refer to my Yelp review on that. They turned me away after seeing my legal ID and capturing information they wanted before turning me away. I tried this Walgreens, and again they were skillful in getting my information before turning me away. The pharmacist, Cindy, showed up saying they did not take the appointment this late. I explained I made the reservation online and that's the only one available. Like the other Walgreens, I could not get my email confirmations. I was never sent to me. I showed her the appointment screenshot. She started wanting to enter my information in the system. She asked for my first COVID certificate, and quickly entering this information onto her computer. Then, she came back telling me that she has enter more detailed data to register me. I asked if it's sufficient to provide email and phone number. She said that should be enough, and I also explained to her that all have been provided when I scheduled the appointment online. She took my COVID vaccine card again, looked at my medical # and keyed into the system. Suddenly, her colleague, Nick, came over saying legal ID is required with name, phone number, and address. This was the added requirements. They added new requirements after obtaining more of my personal information such as my COVID vaccine info and medical record number from another healthcare provider. The third pharmacist, Robert, came over and listened to my reasons and thoughts behind my experiences with both Walgreens, mainly, no email confirmations, no detail descriptions of what's required when I show up at the check-in counter. This is the second experience with Walgreens in a day. The first location they got a bit of information, then turned me away. The second location got a bit more of my information, then suddenly added new requirements to turn me away. All felt sneaky. What I went through is not a standard. The entire situation felt very awkward and strange. The Walgreens I used to know were honest and upright. Today's experiences felt "off the tangent" nor they treated me as a valued customer, most like a trap they set up to get information from me, where there were others directing them what to say and act virtually using advanced technologies. I wish I could find out who are hidden behind the scenes doing all these and ask this person/these group of people to stop. This is unethical. This Walgreens is organized and clean. I am not a frequent customer of Walgreen. Given two negative experiences today, it's even more unlikely I will shop often in any Walgreens.
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September 2022 by Luise T.
Esther the pharmacist is the MOST rude heartless " pharmacist " i ever encounter in my entire life! i reported this woman once for disrespecting me as a patient when i was having some side effect from a new medication and i was panicking a bit all i needed was to know if this was normal. She didn't want to acknowledge me even though that's the pharmacist JOB! i was so upset almost in tears over the phone. i cant believe this kind of person is in the medical field! today again... don't ask me d*** questions just do what my doctor said and that's it! ruthless! feel bad for your husband if you even have one! Walgreens you must investigate this woman she is horrible on every single aspect. the 3 times i've dealt with this woman she is heartless, disrespectful and condescending! i am not a child no one deserves this treatment specially if you are sick or not feeling well. i will not stop until you get dealt with with a supervisor. Today this woman crossed the line. Stay away from this location! if you do go check it the pharmacist name is ESTHER. You will at some point have a horrible experience if you do.
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February 2022 by Michael U.
Incredibly S-L-O-W drive thru pharmacy service. Frequently out of stock of needed meds even though have been getting the same meds for multiple years. Too often they get the insurance information wrong. It is clear that they do a very poor job of reviewing prescriptions from customers to anticipate what needs to be always in stock. The drive-thru personnel are always friendly but there is something really lacking with the management. Time to switch to a different store or CVS.
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July 2021 by Tina B.
Extremely inept and highly inefficient staff in the pharmacy. Even before COVID, they were terrible. I used to go to the Walgreens closer to where I live and they were wonderful. That store closed and I'm stuck with these yahoos. They are always messing things up, taking forever, and never apologize. They took forever looking for a script and it held up the line for so long, I said forget it, I'll come back later and as I walk out the door they call my name. One women was a snot when I tried to help her figure out how to apply a coupon. she told me she knew how to do her job. I had the directions, but she insisted she knew how to do it. After taking quite a while, she called over a coworker for help. Today I was excited to see there was no wait. I walk up to the counter and wait and wait... it was over 8 minutes before I asked if someone could please help me. I am rung up and when I get home I see that they did not use the coupon that is on file and I was charged $80 instead of $5. I drive back and was told I couldn't return it without the other script I picked up. I wasn't not given any other options until I asked if I could just pick it up another day. Again, no apologies and then wanting me to drive home again to get the other script! They waste everyone's time. I'd be fired if I performed like this at my job. I'd also be embarrassed to be doing my job so ineptly. They always put me in a bad mood there. If you have the option to use another pharmacy, run!
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June 2021 by Brendan K.
Pharmacy will tell you your prescription will be ready in an hour only to inform you they are out of stock once you arrive at the store. Even better they sent me to a different pharmacy who also didn't have my medication. Avoid this pharmacy at all costs. I would rate 0 stars if I could.
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May 2021 by Rob M.
This is now the 3rd time I have gone thru the drive thru to pick up a script and it has taken between 15-20 waiting in line. They used to be good I have no idea what has happened. There are currently 7 people waiting in the drive thru at 1pm on a Weds.
