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April 2023 by Daniel Case
Great body work and paint job. Also, returning the car fully cleaned and detailed was better than my expectations from other past shops I've used.
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March 2023 by Surej Joseph
Very nice experience so far. They repaird my 2 vehicles, kia sedona and hyundai Tucson. Completely satisfied. Would work with them again if needed.Services: Painting
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February 2023 by Mike Cross
White Eagle did a great job and I cannot tell where the damage used to be.Services: Body & Trim
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February 2023 by Michal Fira
Excellent service. Client-oriented shop. They gave me a call to follow up on my repair and my car was done on time.Service: Body & Trim
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February 2023 by Christopher Rester
While I hope I never need this type of service again, I would not hesitate to use White Eagle again. Very professional, friendly, and accommodating.Services: Body & Trim
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January 2023 by Bennett Konstans
Communication was poor throughout the process. Any information about my vehicle came when I called the company and asked for it, despite techs assuring they would call me with updates.Time of work completion was also poor. When I dropped off my vehicle, the estimated time to repair my front bumper was 6 days. I ended up waiting for 15 days.When it was finally finished, the quality of the completed work did end up being good. My vehicle was also returned clean inside and out, which I appreciated.Overall, considering the poor communication and extended time it took to complete the work, I would not recommend this business. I will most likely not return here as a customer.
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January 2023 by Martha H
Be ware!!! Just want to share my horrible experience with this place. I got into a car accident about a year and a half ago and took my car into this body shop thinking they would take good care of me. Needles to say I was wrong. My good needs to be aligned and (was not fixed properly ) and they had my bug shield on back order( still waiting for it) after many calls I decided to go in (big mistake) only to be mistreated by the owner ****. He was rude and had very little info on my file, he basically yelled at me and walked away and proceeded to go back inside his business. I decided not to follow him and went on my way. I received a phone call offering &75 for my shield but nothing was mentioned about repairing my hoodI had never been treated so poorly in my life. Im very devastated by the whole situation.
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December 2022 by Randi Johncours
If I could give them zero I would worst service ever never have I ever felt so disrespected by the owner Mark just a disgusting individual save yourself the Hassel find yourself another body shop this man will never have parts in time if you want to wait a year be my guest.
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November 2022 by ryan diamond
ABSOLUTELY TERRIBLE! The worst experience I’ve ever had with a body shop. I brought my car in after a driver side swiped my vehicle, and had to continuously argue with White Eagle’s employees for them to do the job correctly. When I finally received my car back after several months of waiting, I was still missing a door insert & later found that my strut was still bent from the accident. I then reached back out to White Eagle as they claim that all of their collision auto body repair activities are backed by a lifetime guarantee. This was not the case at all.. after speaking with the owner, Mark Bank, I lost all respect for this business. Not only was Mark extremely rude, but he refused to set up an appointment for them to check out the bent strut and hung up on me after saying he was “tired of dealing with this”. I then tried to call back and he repeatedly sent me to voicemail. All they needed to do was to give me an estimate for the strut replacement, so I could send it to insurance, but instead he decided to take it into his own hands and do an investigation as to how I bent my strut. Since then, I have lost all communication with White Eagle as they won’t answer my calls. Save yourself the hassle and go somewhere where they actually value their customers.Service: Body & Trim
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October 2022 by jason roberts
The owner likes to talk over you and not express your concerns. They promise stuff and it never happens.Services: Body & Trim
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September 2022 by Pete Lambrakis
White Eagle Auto Body in Naperville, IL does great work. Recently had our car in for body & trim repairs after some uninsured wonderful person that hit me & White Eagle did a great job. Everyone that I dealt with there was so nice. Keep up the fine job & thanks. ?Service: Body & Trim
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September 2022 by Sandy Sobin
Did an excellent job with our body work repair after our accident. Would highly recommend.Services: Body & Trim
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July 2022 by john swenson
When my car went there, it was not taken car of. The front desk staff was incredibly rude, the manager told me I wrong and i had to prove I was right on several occasions. It was an insurance claim and they could not line up a simple bunper after several tries. My car went back there 4 times and they still could not get it right. They eventually told me I was being unreasonable, I told them they couldn't deliver qality service for a simple repair job. They were told not to use salvage parts, they went for those and non oem parts first. They used the lowest quality parts first and it made the fit of the bumper terrible. I would never recommend this company to anyone. They put their profit over their customer.Services: Painting
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July 2022 by Christopher Ray
Been in about 4x since my original review about 6 years ago and gotten great work, service and great communication …..Took in my 2015 Q50 for a small dent on the hood. Hood was a little off color. Took it back and they fixed it perfectly. Even free rental. Owner, adjuster, secretary, and body shop manager were all nice to me and turn around was greatServices: Painting
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June 2022 by Gary Moore
Estimate for insurance repair was readily accepted by responsible insurance company. Work was done promptly, and they kept us informed by text of the status. Car was ready when we needed it. I have used them before, and have always been happy with their service and work.Service: Body & Trim
