-
January 2024 by Randy Dickerson
A very helpful staff and friendly environment.
-
January 2024 by Richard Walker
Matt was very friendly and helpful and I will always use the New Lenox store because of him.
-
January 2024 by Chrissy Spalla
On 12/29 I came in looking for a toilet gasket. Matt and Connor were super pleasant and helpful trying to track down what I was looking for.there was a 3rd guy that tried helping me find it who was also friendly and patient with me , but I didnt get his name. Gasket ended up being out of stock, and Matt called another location to find one for me. Exceptional customer service(which is hard to find these days) Thank you for your help:)
-
December 2023 by Dave Larrabee
Vicky, the manager likes to pretend she can’t make keys knowing she can but just doesn’t want cut keys by hand so she turned me down. Another employee helped me out and had 9 keys made in 5 minutes… not to mention, she kept hounding her floor worker to not help me. Manager Vicky is a joke lol. She’s extremely loud.I watched her point customers to the wrong aisles.she acted as if every customer was in there to steal something. This behavior is unacceptable. Better off going to Joliet
-
December 2023 by Jill Vogel
Ran in for black spray paint and caulk. I was welcomed as I walked in, and was out in 5 minutes. I do like the Mokena Ace best, but live closer to the New Lenox store.
-
December 2023 by Kathy Sanders
Just went for light bulbs. Very nice . Organized and helpful. Always go here because Menards and home Depot tooo big.
-
November 2023 by Joe West
This store was great after Gary sold it. I would shop it here and there when Dave was the store manager. (I’m not a store specific shopper. I shop everywhere.) He and his staff always went the extra mile to make sure I was helped. They always had a smile on their face. I was recently in there and this new lady in charge has no idea how to help customers. She pointed me to the completely wrong aisle multiple times. It sounds like she’s constantly yelling at the staff and customers. The tone in her voice towards the employees was very condescending and what felt like rude too. You can tell this staff is no longer happy. The staff was not helpful. Even the other customers didn’t look happy. I ended up not buying what I needed because the atmosphere felt hostile. It’s like Gary had a sex change and came back. I will no longer shop here.
-
October 2023 by Jeanette Jones
Very helpful and friendly environment. Advisable people and plenty of them so your not standing and waiting for help. Friendly, Clean and cozy atmosphere.
-
September 2023 by Anna R.
Selection is thin but service and knowledgeable employees is great. They are my number one choice for a quick run to the local hardware store.
-
September 2023 by Anne Coltman
Staff is always incredibly helpful, convenient location, super clean and easy to navigate. Our go-to hardware store.
-
September 2023 by Ashley Talarico
Very helpful and friendly environment. Advisable people and plenty of them so your not standing and waiting for help. Friendly, Clean and cozy atmosphere. Great job guys keep up the great work.
-
August 2023 by Michael Bement
I really like the fact that when you're in there the staff interacts with you. I wish the Channahon Ace hardware was a little bit more like that.
-
August 2023 by MACHINE FREAKS
Love coming to this store and being helped by the staff but unfortunately one employee brings down the look of other employees significantly I don’t like to be out right mean at all towards someone. But on several occasions I have seen this one brown haired worker be on her phone, ignoring customers, sitting on counter tops, and being rude towards other coworkers. due to this other employees lack of professionalism my review sits were it is I still love coming here but hate to see one worker bring down the whole store
-
August 2023 by Alan Oder
Vary nice hardware store with a nice selection of tools paints lawn & garden tools,lawn mowers, hammers, wheel barrows. Paint. Vary helpful store staff.
-
June 2023 by Nancie Ferencik
I love Ace. Close and personable. Always so helpful, can pull up in front of the door, right in and right out with no long lines. Am also finding prices in line with my needs.