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January 2024 by Eric Donnellan
Cannot even get a call back, do not waste your time even trying to contact them.
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October 2023 by Steve Vetter
Yeah, don't bother. You'll never get a call back. I did get lucky once and they answered, tentatively scheduled a date and never answered again.
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October 2023 by Mike Odle
If you have a MasterSpa, and this is your closest technician, call MasterSpa directly. They know this place is a problem, and will send a repair person out from their corporate office. If you have to go this route, expect to never get anyone on the phone, days to return phone calls, if at all, promises to let you know when they can come out, but they won't, and a technician that will blame all problems on you. If you don't have a MasterSpa, find someone else.
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March 2023 by Kevin Thomas
WOULD NOT RECOMMEND. Scam or our of business. Had appointment scheduled and not only did noone show up, they will not answer or return voice-mails.
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March 2022 by marcella pagliuco
I DEFINITELY would not used based on phone manners alone!Extremely sarcastic!
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March 2021 by Curtis Allison
Where to begin. I have used Aqua Stream for many referral over the past 12 years. They have always completed the work I have contracted them to do. 90 degrees or 17 below. Brian knows what he is doing better than most. Kim is responsive and has always been a real individual who cares about my customers issues.Now I am reading 3 of these 1 star reviews from John And Amy. Funny Stuff considering the sourse. They fired there own nephew for stealing. A joke... Most honest young man I have ever worked with. They tryed to stiff me for deliveries completed with their road shows in Chicago. And the 2 stores that were open for many 8 months. Wait they didnt have a repair person on staff?I am so sorry I ever referred Aqua Strea to their company. They just dont like paying there bills. Or there partners. So they didn't win there false American Express claims. So now they want to slander Aqua Stream. I am disgusted.Please give Aqua Stream all the business they can handle. They deserve it and will fix what is possible to fix. If they cant? Call me and I'll sell you a tub that works.CurtisUltimate Comfort SpasNaperville IL
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March 2021 by brett cosich
Excellent service, very prompt and courteous. Would definitely recommend.
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March 2021 by Mary Brennan
Provided great warranty work on my spa. Even came on a Sunday. Will definitely call again if needed.
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March 2020 by Amy Flanigan
This is a warning for customer seeking service or any hot tub dealers- DO NOT USE AQUASTREAM! This company got ahold of a company credit card of ours and double billed us, as well as fraudulently charged our card, MULTIPLE TIMES. When questioned about it, there’s always a new story (my accountant did it, I have a new girl working for me.. etc). They refused to issue chargebacks, and refused to provide any applicable invoices to correspond with the fraudulent charges. This company will not be in business for much longer. THEY ARE A SCAM.
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March 2020 by MR5IVEKIDS
This company is a scam DO NOT use them. Brian came out to fix my old hot tub. Which he said was really old which I agreed. But he told me to give him a payment of $850.00 which was half so that he could order parts. And that if the hot would not hold water he would refund my money. They sent me a check titled Aqua Stream for the refund. I deposited the check it bounced. I called them a numerous times throughout the day with No response. I went to the bank directly 3 TIMES and they told me Aqua Stream never had the 850.00 in the account to cover the check. I had to go to there residence/business with the police and they finally gave me a refund the following day. This all occurred in over a 2 months time frame. So PLEASE DO NOT USE THEM.
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September 2019 by Amy F.
This is a warning for customer seeking service or any hot tub dealers- DO NOT USE AQUASTREAM! This company got ahold of a company credit card of ours and double billed us, as well as fraudulently charged our card, MULTIPLE TIMES. When questioned about it, there's always a new story (my accountant did it, I have a new girl working for me.. etc). They refused to issue chargebacks, and refused to provide any applicable invoices to correspond with the fraudulent charges. This company will not be in business for much longer. THEY ARE A SCAM.
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March 2019 by biff
Excellent service work by Brian. Glad to have found them. All prices were very reasonable and work top notch to get my master spas H2X swimspa fixed once they got the replacement parts in from manufacturer after diagnosing issue. Would highly recommend them.
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March 2019 by Cathy Lindblad
Absolutely horrible! We were double billed now they will not return our phone calls. BEWARE
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May 2018 by Susan C.
I received a return call and Brian did come out and solve the problem, no charge to me . Thanks goes out to Brian ..........
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March 2018 by Denise Slick
Horrible experience, unprofessional, twice did not return to finish job. Unable to talk with "technician", wife won't allow. Was told that there were no other tech's in area, but found great help elsewhere. Will never contact them again!!
