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June 2024 by Ty Reed
Tasha is great a hard and dedicated worker for her customers I will be back
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May 2024 by Patti Bogdan
The employee was the only one working and seemed to be overwhelmed with the amount of customers in the store. I needed tech support and he told me he wasn’t good at that. He was asking me questions while still waiting on the person in front of me. I went down the street to another store and received excellent customer service.
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May 2024 by COOL BREEZE
GREAT LOCATION FOR ALL YOUR PHONE NEEDS.
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April 2024 by Pat Hunley
Staff is nice but the three times i have went into the store my bill has gone up. Didn't buy anything went in to get sim card. I'll start going back to the store in mokena. Tired of calling billing to get my bill fixed because of this store
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March 2024 by Brian Mitchell
Subject: Glowing Review for Tasha at AT&T New Lenox!
Dear AT&T,
I recently visited the AT&T store in New Lenox, IL, and had the exceptional pleasure of being assisted by Tasha. Despite the store being closed, she went out of her way to help me, demonstrating remarkable customer service, technical expertise, and a bright, respectful, and fun demeanor.
"...Tasha is an asset to the AT&T team, and I highly recommend her for her exceptional customer service and technical expertise. Please recognize her dedication and hard work!"
I wanted to share my experience with you, as Tasha truly deserves recognition. I also wanted to provide my email address (<your email address>) in case you'd like to reach out and thank me personally.
Please let me know if there's anything else I can do to help recognize Tasha's exceptional service!
Best regards,
Brian Mitchell
I hope this email will help ensure that Tasha receives the recognition she deserves! ?
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March 2024 by Griff V
Staff was extremely friendly and helpful. Definitely going to be returning in the future, would recommend.
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March 2024 by Payton Larkins
The customer service at this store is phenomenal! Really great employees they helped me a ton! I recommend this place to everyone. I got my kid his first phone here and they helped me pick out the best phone for him!! I even went back a week later for myself to get a new phone!
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March 2024 by Owen Vaughn
I had a great experience at this store. The employees were extremely helpful and patient with me. Would highly recommend visiting this store the next time you need some new tech!
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March 2024 by Danica Mills
Very informative great customer service. Overall very helpful staff
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March 2024 by Brian De Vries
Not well attended to the whole half hour. Sales associate not at ALL knowledgeable.
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March 2024 by Philip Galounis
Sales rep at the store blatantly lied to me several times in order to take advantage of me and raise costs. Found a wall charger added to my bag after I left even though all I bought was a case. I told them I don’t use hot spot and they increased it from 5 to 60 gigs. I told them I didn’t want insurance and instead they added insurance to every line on the plan. One call to general AT&T got everything removed and resolved. I’ll never go back to this store again and cannot recommend against it more highly.
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December 2023 by Bill Cidell
Stephanie knows what she is about. Excellent service.
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December 2023 by Nicolás
WORST EXPERIENCE EVER AT&T?The store and employees were fine. I signed up for there home internet service. Which was completely useless. Slow as snails and would barely work. My tv kept spinning. I canceled the service right away. They said I would not be charged anything if I cancel service right away. But that didn’t happen it turned into a billing nightmare with AT&T. They kept charging me on auto pay. Had to call multiple times. Wasting hours of my life for them to correct this and charge back my card. They kept saying they fixed and that it won’t happen again. I had to cancel auto pay on my end. They couldn’t do it. But it didn’t end there now I am getting final notice email of late payment they say that I owe. Now they are trying to bill me for set up their service that didn’t work. Beware of this company. It’s not free to try their services out.I ended up switching to Comcast with unlimited data. Comcast Xfinity home WiFi is far superior to AT$T. Do not use AT&T. Wish I would have known this before I signed up. Would have saved me a lot of headaches :(
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November 2023 by Alejandro Enriquez
Amazing customer from the manager
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November 2023 by Dave Salvatore
Javon was very helpful. Knowledgeable dude.
