-
December 2023 by Philip Jeremy
Stacy has excellent customer service skills. I had an issue with my account and she was very helpful in resolving the problem. Her confident approach helped level off my anxiety. I would recommend Stacy to a family or friend seeking banking assistance. I actually thought she was the branch manager. Excellent job Stacy!!
-
December 2023 by Gabrial D
The staff is superr friendly i can say all really amazing even the manager are super friendly. Before i was making new bank account here. Stacy really helping me a lot from the start until finish. It was really really excellent to be here. If i can give 10 ⭐️ i would love to give it all. Thank youu..
-
May 2023 by James P
I am so glad they are open again - The team is so nice here! Stacy and Lori are top notch and the team is very helpful all around.
-
May 2023 by LC M
The staff is so friendly and so happy they are back open. They all made me feel like family. Would refer all my family and friends to this location
-
April 2023 by Marianne M.
Stacie and Laurie are wonderful to deal with. I opened an account there and they were very knowledgeable plus you receive a 100 dollar bonus. Try them you will love the experience.
-
December 2022 by Hasan Atiq
Very nice location. I was impressed with the professional and kindness I was greeted with upon arrival. Stacy was outstanding and helpful with all my banking needs. I asked a lot of questions and she was very helpful and went out of her way to assist me. Thanks Stacy and team for being the BEST!
-
September 2021 by D S
We had our mortgage through BOA for years. We kick it old school, and pay it every month with a check and payment coupon. Long before Covid, I would run in and pay it. Long lines, one teller, and what seemed to be a manager, by the front door asking a million questions and trying to sell bank products. Then they took out their drive thru. Big inconvenience. I was in line with a young mother and her two young children. She was upset about the drive thru being closed too.Then I get to the window. I didn't have the payment coupon. (my fault)The teller would not process the payment because I was not on the mortgage. All she had to do was look up the account number and process the payment. She refused. So we ended up mailing it in going forward. Because all the branches were closed. Even a bigger hassle, trying to register online to pay it. They had our landline which is no longer in service, and an old email which is no longer used. So there was no way to update our information. Thankfully, few months ago, we refinanced. No longer with this bank. And I see they're still closed. This bank claims to have such great customer service. I beg to differ.
-
May 2020 by Mike Lambert
They closed the drive-thru, their lobby hours are inconvenient, and the location is understaffed with underpaid employees.
-
December 2019 by Renee Kosel
This bank has very bad customer service. They don’t even answer the phone, have no drive up service and seldom has more than one teller working
-
November 2019 by J S.
Bank manager is a joke . No people skills at all . It's like talking to a robot. This location has been going down hill for some time
-
October 2019 by Mohamed Hotaia
Worst experience ever!! Horrible !! Never coming to bank of America in new lenox again. It's a waste of time the people the "work" there are pathetic.
-
January 2019 by Max Alvarez
"I will give less than a zero star, If I could"
-
October 2018 by dominick253
I called to ask a simple question about a list of approved appraisers. They wouldn't answer me over the phone so I'm going to go with a different bank. My experience with them overall has been horrible. Please find a local credit union and use them.
-
March 2018 by Mark Costigan
I'd give them less than one star if I could. I received a deposit payment from a customer for over $30k (my customer has a BOA account) and I'm being notified that even after my customer called into his banker at BOA and authorized the release of funds they are still going to hold the funds for 9 days. Why is this legal and why are they doing this? I'm sure the answer why they are doing it is if they do it to everyone can you imagine the interest they are collecting by holding check payments 9 days! Greed! I wouldn't bank at BOA if they were the only bank around. They suck!!! Customer service sucks at the banks and in their phone lines. I know. I've been trying to get this resolved for over a week. Pathetic!
-
July 2017 by Chrissie Ann
The worst place. They are very slow, understaffed. They pretty much ate up my lunch time by having me wait for 1 hour. I will never come back to this location.
