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January 2024 by Daniel Davis
Warning!!! This shop installs used broken parts. My truck needed a front diff and axle. I agreed with Frank(the owner) to put used parts in since everything was on backorder and there was a long wait time he also said he would warranty the parts for 90 days. Even putting on used parts took multiple months. I had issues with the diff before I even left and more issues with the axle within a couple weeks of the repairs. I tried giving Frank multiple opportunities to make it right but he never did fix the axle. I recommend finding another shop for your automotive repairs.
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November 2023 by Carol D Conte
I have taken my 2014 Kia here on 3 separate occasions. The first and 2nd I did not have issues with, they were informative and fixed my car fairly quickly. But this last time, tbh, I’m very disappointed. 1st off they didn’t tell me what was going on until I called THEM. The car had been towed there, when I went to drop off my keys no one answered, I rang the doorbell several times. So I put the keys in the car and left a vm about it. When I had to reach out to them about my vehicle, they weren’t aware the keys were inside. Then after looking for answers I finally got them. A thousand dollars worth! They changed things that I have been told by several people didn’t need changing and failed to fix one of the big issues I was having. They got it running again, sure but for $1,000 it should be running like a dream. The car still puts and fails to accelerate. This was one of many problems I had to come them with. You’d think for that kinda $, it would be fixed! I am extremely disappointed and do not think I will be using them in the future as I am going to need someone to actually fix the car. It’s really unfair that people, in times like these, spend a grand they don’t even have in a car that feels like it’s gonna break down again not even a month later. Sorry Jacobs. Idk why you didn’t fix it properly, for that much money tho, i shouldn’t still be having issues with my vehicle. I am extremely disappointed in the entire experience.
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November 2023 by B (bbq)
Scammers. Don't go here. Will add on services unrelated to original complaint totaling over 1k. Not fix original complaint and charge a credit card fee. Place is dishonest, preying on people in need. If you're looking for an honest automotive shop, don't go here.
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November 2023 by Dave Stepanek
Frank is a good guy. Haa always fixed my trucks. I will continue to use his services.
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November 2023 by Joe Kielanowicz
One of the best shops around. 10/10 recommend. Very knowledgeable and efficient.Service: General repairs & maintenance
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May 2023 by Jenn Cassello
Had a great experience going to Jacob's Automotive! Customer service was excellent! Had to get a brand new transmission and the owner of the company went over every single detail with me made me feel so much better knowing that my car was in good hands!
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April 2023 by Matthew L. Farris
I just won’t really go anywhere else anymore. Honesty, transparency, fair pricing. Experts at what they do. Can’t ask for much more
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March 2023 by Will Bauknecht
Quick, convenient, and kind. Both times I needed work done they were able to get me in within less than two days of calling (granted, it was an oil change and headlight change). Both times I was in and out within an hour. Highly recommend.Services: Oil change
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March 2023 by David Hanley
The guys at Jacobs helped me out and got my f250 in for service when no one else had time. Absolutely great guys to work with.
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February 2023 by Patty Arnos
What great service my Kia Sportage was fixed within hours. Highly recommend.
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January 2023 by Seth Sidler (deadspacehardcore)
Not really impressed the said 150 over the phone get they say the same get a call later saying 295 so ya that tells you how much I dislike this places first time here and last
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August 2022 by Davidl Jones
Great quick service at a fair price!! Do not hesitate to give them a call. Clean and professional shop, waiting area, and technicians.
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August 2022 by Jerry Cinnerella
Charged me 500 dollars for front brakes that did not needed to be changed. Car was making noise. The noise still was there after getting “changed”. Got an oil changed for 75 dollars and I argued that was to much. Not even driven a thousand miles driven since and car has absolutely no oil in it. Scam artists.. watch who you do business with.
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June 2022 by Benjamin Alvarado
Jacob's Automotive is the only mechanic I will ever take my vehicles too. Very reliable, trustworthy, and will explain the issue in detail and what needs to be done which is easily understandable for anyone. Highly recommend anyone in the New Lenox area to this shop.
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June 2022 by Megan G.
I went to my dealership at first for an AC repair. They said it was a leak somewhere and told me to come back in 2 weeks. Im like nah thats too long. I went to Jacob's automotive and they were able to fix my AC within 3 hours. Got my car back the same day, AND the problem was much more minor than a leak. I'm very happy to finally have AC in my car.Services: Air conditioning
