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January 2024 by Frank K.
Always a wonderful experience at the New Lenox Branch! Joe is always helpful at the drive through
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January 2024 by Daniel P.
I've Been with Numark credit union since I started working at Ecolab 24 years ago. They have helped me with purchasing my first home to helping with my every day needs and current purchases. Your tellers are always very nice and helpful every time I go to any of your offices. Bigger named banks are not for me. Numark credit union is my go to! Thank you and great job!
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January 2024 by Mike P.
Getting a Auto Loan here was seamless. Kristen Busby was on top of everything and I highly recommend her. I got my prequalication within the hour I was there. She also presented me a platinum warranty for the vehicle I eventually bought, that if something did go wrong, I can pretty much take it anywhere, which the price was very good, compared to others. Another neat perk NuMark has that 6 months down the road if rates have gone down, you can check to see if you qualify for the lower rate, if you do, then your payment will be decreased! Overall experience was exceptional!
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December 2023 by Sandra hughes
Renisha was very helpful, she was patient, she understood my situation and she spent time looking for a solution; she told me it gonna take 10 days to have the document I was requesting; then she sent me a message when this was ready to pickup; Grate customers service!
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December 2023 by Lauren Bayci
Frankie helped me set up a new account at the New Lenox location and I couldn't be happier. He was super friendly, answered all of my questions, and went above and beyond make sure I had a great experience. Everyone who works at this branch made me feel comfortable and welcomed. They talked to me like I was a friend, not just a customer. I'm glad I made the decision to move to this credit union in my hometown.
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September 2023 by Giselle
This is a quality, top notch bank! Numark walks the walk, has substances. And I don't worry about things like... see photos attached they speak volumes, in my opinion
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August 2023 by Maureen C.
If I could give you a -10-I would., Got a car loan with you, no payment book (even though you said you would send one), no reminder email ---NOTHING to remind you to pay every month. They set you up to fail. NEVER would recommend this place as they never answer their phone either.
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March 2023 by Charles Keskel
Automatic payment wasn't connected at HELOC closing, but is now.
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February 2023 by Dan S.
I have been on hold for over 13 minutes. Costco customer service had a person on the phone in less than two minutes. I just wanted to know about exchanging coins and fees related to exchange. I am still on hold and I keep hearing I am being treated like family. 15 minutes of hold so far.
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November 2022 by Craig Miller
Ally was awesome - car rates were nearly half other places and she got us taken care of very quickly. Checking and saving are very good too. Looking into switching over!
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July 2022 by A A
So the response form Numak was to contact them directly but they didn't leave the information for contact them. The worst experience! I went to Numark to refinance my auto loan. I spoke with someone and gave them all my personal information to start the process. We agreed on the term of the loan and the rate. She said that someone would be getting back to me. A few days later I received an email needing more information. I gave them the needed information and I didn't hear back from them. I send a reply email and still called and left messages no call back send another email. Than someone called me back. We set up a date to sign the agreement and when I went to meet this person she was off . She never told me so someone else tried to help. When I was ready to sign THE TERMS CHANGED. This has been the worst process I have ever had with a financial institution.
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May 2022 by Jesse Mauer
I made a very large deposit to Numark and made it very clear to them that I needed my funds immediately, for there is usually a 10 day hold on all large check deposits. Obviously not a normal situation, if I didn’t have the funds immediately, I would lose out on a piece of equipment for my business. They went way out of their way to verify that the funds I deposited were legitimate in order to release the fund’s deposited the same day. This would not happen with an ordinary bank. I am transitioning all of my savings, personal, and business funds to Numark because they genuinely understood my situation and did everything in their power to make my requests happen. Top knotch service at the New lenox branch. Highly recommend.
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January 2022 by grace sasek
i do NOT recommend this bank at all . compared to other banks , numark gives off an under developed vibe and the technology sucks . the app is super confusing and out dated , you can’t instant transfer money from bank to bank and on top of it the ATM doesn’t accept cash ….. i had my car insurance bill to pay and didn’t have the money in my account yet , i sometimes get paid cash so i would then have to deposit the money myself . I received my paycheck saturday night . but , Numark closes at 6 and like i said the atm doesn’t take cash . but with it being a holiday this monday i can’t deposit the money until TUESDAY !!! The car bill was due sunday after noon , now i’m at risk of my insurance cancelling me and my account t drawing negative all because numark is not flexible or updated at all . like i said i would not reccomend to anyone there are plenty of better banks out there . plus the staff is slow , and not very friendly . especially this one lady that works behind the counter , she never ever wears the face mask correctly it’s always hanging off her chin and she coughs constantly. i can’t believe what a mess this place is
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August 2021 by Linda Manning
The interest on our manufactured home is double compared to other mortgage companies .For such a small loan and we put a down payment on our place it’s ridiculous the interest I am paying and I had a good credit score . I would not recommend this company and I may seek a loan with another sender. Robert Stanko Frankfort Illinois
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June 2021 by Craig Gray
I have been a member of NuMark/North Star for a number of years. Their service is always first rate, but on a recent transaction, the financial service rep in the New Lenox office was very pleasant to work with and made everything simple and easy. The way they have you sign documents online is very cool. Finally, their rates on loans are always lower than anywhere else!