Old Plank Trail Community Bank, part of Wintrust Community Bank, is known for its reliable and friendly service, making banking easy and convenient for both individuals and small businesses. The bank is deeply involved in the local community, hosting financial education courses, sponsoring events, and supporting neighborhood activities. Employees live and work locally, serving on boards and volunteering to help improve the area. Customers appreciate the helpfulness and professionalism of staff like Keyanna Tate, Donald Knapp, and others who go above and beyond to assist with account setups, finding statements, or resolving issues quickly and without hassle. The New Lenox branch, in particular, is praised for its welcoming atmosphere, with staff members like Barb, Kim, Cheryl, and Sandy providing friendly service for many years. Customers feel comfortable and valued, noting the personal touch and kindness they receive each visit. Overall, Old Plank Trail Community Bank is seen as a trusted, community-focused bank that genuinely cares about its customers and the neighborhood it serves.
Truly appreciate the personal service we get at Old Plank Trail Bank in New Lenox. Our personal banker Cheryl H. is top notch 😊👍🏼
March 2025
First time customer and went in to set-up a new checking account in order to use Zelle. Keyanna Tate & Donald Knapp were so helpful and displayed exceptional customer service. My husband and I are going to open a CD there because I was so impressed!
January 2025
Thank you so much Mr Knapp for helping me find my bank statements from 2021. He told me i would need an exact date..i didnt have one and gave him the months i knew of and year and he found my statements in 10 minutes!
